Crew Clothing Reviews 

Don’t bother. I ordered an item and received a confirmation email but then I heard nothing for almost a week. Phoned customer services who said they’re trying to source the item I ordered from one of their stores (rather than the warehouse as not in stock there) and that’s why it’s taking longer. I asked to cancel the order, which they did. I hadn’t been charged yet thankfully. I won’t order from them again as unfortunately I no longer trust this company given my own experience and some negative reviews on here. It’s a shame as I do actually like a lot of their clothes but the lack of communication regarding my order wasn’t any good.

I first bought last year in their end of summer sale, for the new season coming in. I really love all the items I bought and for a fantastic price. My fiancé loves the 3/4/T-Zip jumpers and I love their shirts. I recently bought from them again in the sale, and got two gorgeous merino jumpers and then recently a dress. Two of the dresses I have received are really nice quality and heavy so they sit on my shape very nicely.
My first time buying I was concerned due to the delay of shipping, but I was responded to very quickly and to be fair, I was maybe a bit inpatient. Anyway, highly recommend crew I love their items.

Placed a big order but when it arrived 1 item missing and another item the wrong colour although I had orderd the colour I wanted and it was in stock when i orderd it Customer sevice lady said colour I wanted was sold out parcel took 10 days to come so i supose sold out in between ordering and dispatch .Once the parcel was dispatched it arrived very quickly The customer sevice lady was nice and issued a refund which I haven't got yet but expect to get it in the next few days .Disapointed I didn't get what I orderd and had to go out and buy alternatives as they were gifts to take to a family reunion and i needed them for the 12th Feb So had to spend more money before the refund arrived .

This was a very poor experience - I ordered 2 items yet on the day the order was picked up(many days after placing the order), I was advised one item was no longer available. Finding a telephone number to call was nearly impossible, their bot chose for me to return the one item - not yet delivered.

I managed to speak to customer service who were not at all interested in their failure to send a pair of socks.

I’ve been purchasing Crew clothing for many years, due to the good quality and often offering good sale items. However, my last purchase of five shirts is extremely disappointing. The quality has completely changed, shirts are thin and often delivered in a crumpled scruffy manner, not in complete packaging. There are competitors who sell for similar prices, with outstanding quality in comparison. I would have given a lower star rating, however, unlike many other recent reviews, I did receive a prompt refund thankfully.

What ever you do, do not use this company. I odered two jumpers nine days ago and they have not been recived. Today I spoke to customer services and they commented that the courier company had probably lost the goods and that 'We(crew clothing) cannot be expected to track all orders' I then spoke to the customer services manager who said that i was being unfair and had probably not heard her coleague correctly. I asked for the Managing Directors name and she, the customer services manager stated that she did not know who the MD of the company was only the finance director. She then got totally flustered and put the phone down. Look at the amount of bad reviews Crew Clothing have. DO NOT USE.

Shocking quality at a premium price. Got a 100% merino Tshirt and it’s got a hole in it after a few wears - and has bobbled terribly. Absolutely unacceptable for £55!

I placed an order a full week ago. The items haven't even been dispatched yet... How can it take this long?! i won't shop here again.

I would not buy this clothing brand again poor quality after a few washes , zips not the best quality I suppose you get what you pay for at the end of the day .

I have often looked at Crew Clothing and finally got around to buying a few items in the sale to check them out for size etc....
Sadly, none of the items were suitable and so I returned the whole order.
I am STILL waiting for the REFUND.
The goods were returned by Royal Mail on 13th January, I receveived an email on 19th January saying that my refund was being processed - and still nothing - it is now 5th February.
16 days from the date they said the refund had been processed.
This is not a company I would buy from again

I placed my order on Sunday and it’s now Friday evening and it has only just been despatched. It had been at ready for despatch for 6 days with no sign of it actually being despatched. Poor response from their Customer service claiming relocation of their distribution centre causing long delays. That’s not the customer’s fault . They should state this at checkout so customers can make an informed decision about proceeding to checkout. Not good enough Crew Clothing 😡

Waiting on a return - send SIX emails and zero response. Been buying from this company for over 20 years - I worry they are in trouble. Terrible customer service - will not buy from them again.

Trying to get refund for item which they agree they received on 5th January. No communication and my emails ignored. So I am owed £40, and will have to try and claim through PayPal. Sadly I didn’t check Trustpilot’s reviews before ordering 4 items.
PayPal resolutions centre first class! Refund is on the way.

I’m a fairly new customer and have made several orders since Christmas. Each package has arrived promptly. The clothing is high quality. I returned one item and had regular communication about the refund which was processed within the time set out in the policy provided (took about 10 days after I sent it back).

Teal hoodie, looks lovely, feels good quality, but first time on has covered my top in teal bobbles, I looked ridiculous when I took it off in the cafe!!
Reported to customer services, in case it was a known error, but no reply. Guess they are losing the quality standard of their clothing now.

I returned 2 items some time ago and am still waiting for the refund. When I phone the customer service number I'm told the line is closed. When I email it takes them a week to respond if they reply at all. Very disappointing customer service.

Lovely sweatshirt but shrank a lot after first wash, now unwearable.

I have Crew sweaters and polos from several years ago that fit perfectly well, but more recent stuff in the same size rarely fits. They have also got shorter, on the whole. There is no longer a facility to make an exchange when you buy online - Crew used to offer this. It takes a long time to get a refund if you have to return an item (in the latest case for me, I posted back an item that was too small on 30/12/2025 and the refund only appeared on my online credit card statement today (21/01/2026). I have e-mailed my issues to Crew, but I don't think they really care.

Order a present for my mum's birthday on express 1-2 day delivery, which should've arrived a couple of days before it was required. Still not received nearly 4 weeks later. There's no way to talk to DPD about it and Crew have done nothing other than refund the express delivery charge. I don't even have the parcel yet. No response to the last 2 enquiries I've sent either. Avoid this company!

Used crew clothing many times in the past. Ordered my usual size 12 in 2 items in the sale, great prices and they arrived within 2/3 days but both really big compared to normal. So I ordered the size 10 in both instead and again arrived quickly and were perfect.

I followed returns process for the size 12s and received email confirming accepted and refund would be processed within 7 working days and never heard from them again. I’ve sent emails but nothing. So will need to do a chargeback, very disappointing.