Crocatile Reviews 

Went to Hillington branch for a 3kg bag of ultra tile grout charged me £10 though it was a bit dear went home did a search every one else sells it for £7 max or less one less customer going back there feel ripped off

We have shopped here a few times and should have written a review a while ago we have always been helped by a lady called Jayme who is fantastic always willing to go the extra mile with perfect service.We were allowed to take home a large tile to see how it looked in our home before buying this sort of service makes such a difference.
Thanks also to the guys who helped us to
the car it was much appreciated
👏👏👏👏👏

Just had my bathroom completed and my tiles are stunning! The lady with the sunglasses was really helpful and didn't mind me asking loads of questions. Also the guy who I think was called Danny lifted them all in the car for me. Would highly recommend paying them a visit as they have the best range in Hillington... and we did to loads of shops but kept coming back to Crocatile ☺️

Really disappointing service.
We ordered & paid for tiles on Friday 17th Feb & were told they'd be in "Tuesday or Weds of next week" so we booked our tiler. No phone call from Crocatile. We had to phone eventually to chase, just before tiler was due, only to be told then that the tiles were out of stock. After SEVEN weeks, several phone calls from us and 2 further visits to the shop, we cut our losses and asked for a full refund. Then the guy in the shop had the extraordinary cheek to claim that they had kept us fully informed. No, you didn't!
Of course stock issues can occur, but communication is important - as is a proper apology when communication is lacking. Very disappointing.
Ali & Simon

Fantastic range of tiles and the customer service was perfect. Would highly recommend Crocatile.

We purchased Hexagonal block white tiles from Crocatile earlier in the year. However the company had totally mis-sold the tile by applying the incorrect maths formula to work how how many tiles would be required to cover
1sqm. So whilst we believed we paid and ordered 11sqm they only delivered 8sqm. When I raised this with the salesman over the phone he told me that I was wrong and the label on the tile boxes was wrong. Crocatile were telling me 2 boxes (40tiles in total) covered 1 sqm. The label on the tile boxes said 1 box gave me "0.33 sqm coverage" therefore Crocatile were supplying 2 boxes for 1sqm instead of 3 boxes, which would have been the correct number.
I had to spend a lot of time doing the maths and write lengthy emails back to Crocatile to get them to understand and accept that there had been a huge error on their part. Once they accepted they agreed to deliver the 3sqm of tile they should have delivered to begin with only they didn't have my tile in stock so we had to wait. The staff did do their best to resolve issues, but we still had to chase our order for months. Brexit and a shortage of HGV drivers was given as an excuse for the delay. Eventually the tile was delivered, months after the order was placed. Crocatile had given us free delivery on this occasion but failed to acknowledge the massive inconvenience they caused us as the bathroom project was delayed by a significant number of months. No compensation or letter of apology offered.
I won't order from Crocatile ever again.

Very helpful and responded very quickly - definitely contact them again for future work

Worst company I've ever dealt with ordered tiles for myself and my mum hers were due to be delivered Fri 13th Aug and mine the 16th I phone when it turned 3pm and said she was not down for delivery after assuring them this was wrong as I had the paperwork in front of me they then assured me they would get them delivered an hour later they called to ask if it could be Monday morning we said yes as long its first thing as the plumber and tiler were arriving at 8am they said no problem 9.30am no show so contacted them to be told the driver was stuck in traffic and wood arrive soon 10.45 still no show called again and they spoke to the driver who had said he just arrived I then asked about my own delivery as I stay 5mins drive from my mums house they said they would get back to me 3pm I phoned and asked again about my delivery was assured it would turn up surprise surprise they never did no phone call no apology shop opened 9am the following day no contact from them so had enough drove in and requested a full refund which they did and even when I explained why still no apology. I will never use them again absolute shambles 😡ps got other tiles no problem and retail staff and delivery were fantastic 👏

No problem at all. Ordered on line and arranged to collect. Tiles we’re ready when I arrived.

Many thanks to the excellent delivery driver who carried 17 boxes of 20mm Patio tiles from the truck to my garage . I was out when he arrived and it was no problem to him to do this for my wife where others just want to leave a pallet on the pavement. Crocatile you were great to deal with and excellent in your delivery.
Many thanks to your driver who sadly we did not get his name but a credit to your company. Gerry McAllister

Quick, easy click and collect, helpful staff

Fantastic product and fantastic service!! Super fast delivery and without a broken tile in sight, it was delivered from over 200 miles away. Great delivery driver too, he even gave my 3yr old son a couple of pounds for helping him! So sweet.....he received an ice lolly in return :)

Paid for floor and wall tiles only to be told out of stock. Sent wrong replacement floor tiles, box of wall tiles broken. Crocatile refused point blank to replace or reimburse. Also failed to return phone calls and emails. Absolutely terrible - avoid like the plague.

Delighted with item, would recommend

We were on a tight timeline having booked the tiler and Crocatile checked there was enough of the mosaic tiles available that we’d chosen. Delivery driver was very polite and helpful.

Excellent product and great customer service! Need I say more?!

Excellent Customer Service
Gorgeous titles and lots of choices

Picked up tiles today with the help of ‘Paul’, he was extremely helpful & friendly. Nothing was a bother. The range of tiles was great & the display gave us loads of ideas we hadn’t thought of.