On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more
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Review summary
Created with AI, based on recent reviews
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Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more
Company replied
Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more
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My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
Asks customers to review
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Reply from Crocus.co.uk Ltd
Thank you, Mr Will – we’re delighted to hear your plants arrived healthy and quickly! 🌱
Reply from Crocus.co.uk Ltd
Thanks, Julia – we’re really pleased you found everything clear and straightforward with good communication. 😊
Lovely fresh plants in great condition…
Lovely fresh plants in great condition delivered at my convenience. Would order again.
July 1, 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Alice – we’re delighted to hear your plants arrived fresh and in great condition, and we really appreciate you saying you’d order again. 🌿
Great company
Great company. My lavender arrived quickly. They arrived in very good condition
Thank you 😊
July 1, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! We're delighted to hear your lavender arrived quickly and in such good condition. We hope you enjoy your beautiful new plants! 🌿
Reply from Crocus.co.uk Ltd
We are so happy to hear you received excellent, friendly, professional, and reliable service. We truly appreciate your kind words.
Asking for a review on items that I…
Asking for a review on items that I have not had delivered, is not really a good idea
July 1, 2026
Reply from Crocus.co.uk Ltd
Thanks for your feedback, Steve – we’re sorry a review request arrived before your items did, and we’ll use this to improve the timing of our emails.
Great quality plants delivered
Great quality plants delivered. What i like is the care you take in packaging the plants individually to minimise danger of damage in the process of delivery to my property, so ensuring the plants arrive in good condition. With some companies they do no take so much care and plants get damaged, which is very annoying. Well done. I would strongly recommend you to anyone looking to buy plants online. Many thanks. Brian Rowbotham
July 1, 2026
Reply from Crocus.co.uk Ltd
Thank you, Brian, for such a lovely review and recommendation – it really means a lot. 🌱 We put a lot of care into our eco-friendly packaging so plants arrive in great condition, so it’s wonderful to hear this is coming through.
excellent plants
A good choice of plants, many unusual, which are well grown. Delivery is quick from ordering
July 1, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback! We're delighted to hear you appreciate our selection of unusual, well-grown plants and our quick delivery. 🌿
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback – we’re delighted to hear every aspect of the service has been good. 🌱
Reply from Crocus.co.uk Ltd
Thank you for letting us know your blackcurrants arrived in good condition — we’re delighted you’re happy with them and hope they grow really well for you.
No fuss
No fuss, very quick delivery, my beautiful little Japanese anemone was well packaged, and is now growing well in a bit bigger pot, with a couple of buds coming along.
Happy customer, Thank you.
June 30, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely review – we’re delighted to hear your Japanese anemone arrived safely and is already growing and budding so well! 🌸
Lovely plants in great condition sent…
Lovely plants in great condition sent to my daughter in law for her birthday . Would recommend
June 22, 2026
Reply from Crocus.co.uk Ltd
Thanks, Alison – we’re so pleased your daughter-in-law loved her birthday plants and really appreciate your recommendation! 🌱💐
Poor quality plants, poor customer service
Half of my order of 12 plants was unsatisfactory: two were omitted from the order because they were of poor quality, then three out of the remain four of the same plant arrived in poor condition with significant die-back and browning. These were refunded but Crocus refused to refund the £10.99 delivery charge, offering instead a voucher for future use. A goodwill gesture has to be of some use to the recipient: why would I order again from Crocus when 50% of the goods were poor and their customer service would rather lose a customer than refund £10.99?
June 30, 2026
Reply from Crocus.co.uk Ltd
Thanks for your feedback and I’m very sorry for the quality issues and frustration over the delivery refund. We clearly haven’t met your expectations here, and I understand why you’re disappointed; if you’d like us to review this again, please contact us via our website contact form with your order details and photos.
Plants arrive quickly & excellent customer care!
Plants arrive quickly, well cared for and crated appropriately. Whenever there is a concern, they have real humans to take your call and they sort it out asap with no hassle. Due to quality of plants, arrival and excellent customer care, they have a customer in me for the longhaul!
June 30, 2026
Reply from Crocus.co.uk Ltd
Thank you so much – we're delighted to hear your plants arrived quickly and well cared for. We really appreciate your kind words about our customer service and look forward to having you as a long-term customer! 🌱
Packaging the best ive ever seen
Packaging the best ive ever seen. Good size plants. Healthy. Wanted to upload photos but didn't see option to do this.
July 21, 2026
Unprompted review
Reply from Crocus.co.uk Ltd
Thanks, Ray – we really appreciate your lovely feedback about our packaging and plants. 🙏 Trustpilot doesn’t always show a photo option for every review, but you’re very welcome to share your pictures with us directly via our contact page on the Crocus website.
Reply from Crocus.co.uk Ltd
Thank you for your lovely review – we’re really pleased you’re happy with the quality of our plants and service. 🌿
Reply from Crocus.co.uk Ltd
Thank you, Stelios – we’re really pleased you’re happy with the product and our service! 🌿
Very good service .Plants packed safely…
Very good service .Plants packed safely and in good condition
June 30, 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear you received very good service and that your plants arrived safely and in good condition! 🌱
The plants were quite damaged and broken
June 30, 2026
Reply from Crocus.co.uk Ltd
I’m really sorry your plants arrived damaged and broken. Please send us a few clear photos of the plants and your order number via our contact form so we can assess this and arrange a refund or replacement if appropriate.
Poor quality of plants delivered
Poor quality of plants delivered
Not a very good and also inconsistent response from their customer service team
June 30, 2026
Reply from Crocus.co.uk Ltd
I’m really sorry to hear this, Joanne; that’s not the standard we aim for. Please contact us via our [Contact Us page] with your order number and photos of the plants so we can look into this and put things right.
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