On the down side I was disappointed with the size of the plants. They were tiny in comparison to those bought at a garden centre for roughly the same price. I appreciate it may be more practica... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Plants in good condition on arrival, despite delayed delivery. Delivery company advised delivery on a particular day then failed to deliver without explanation. When plants delivered the following d... See more
Company replied
Crocus is an utterly reliable upmarket company. Their plants arrive in great condition always. They aren’t the cheapest but as with everything, you get what you pay for. I have in the past pur... See more
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My order from Crocus of two different clematis plants was delivered promptly. The plants were extremely well packaged and in excellent condition on arrival. They had good root systems, had healthy... See more
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Company details
Written by the company
UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.
Contact info
Crocus.co.uk Ltd, GU20 6LQ, Windlesham, United Kingdom
- 01344 578 000
- customerservices@crocus.co.uk
- www.crocus.co.uk
4.3
Excellent
73K reviews
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Excellent service
Crocus as always prompt delivery, amazingly well packaged, healthy plants and great choice!
June 25, 2026
Reply from Crocus.co.uk Ltd
Thank you so much, Zoe – we really appreciate your lovely feedback and are delighted you’re pleased with the plants and our service. 🌱
Reply from Crocus.co.uk Ltd
Thank you for your wonderful feedback! We're so pleased to hear that you are happy with the quality of your plants and our quick delivery. 🌱
Because they are well packed and…
Because they are well packed and watered well and they look fabulous.The rudbeckia enchanted forest I have gotten many compliments on them and I have given the people your address .One neighbour bought 6 .
June 26, 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Sheila – we’re delighted you and your neighbours are enjoying the Rudbeckia ‘Enchanted Forest’, and really appreciate you recommending us! 🌼
Super speedy delivery and very good…
Super speedy delivery and very good customer service.
May 27, 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Susan – we’re delighted you were pleased with the speedy delivery and our customer service! 🌿
Marvellous!
May 18, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your lovely feedback – we’re delighted you’re happy with us! 🌿
Arrived quickly and in good condition
Arrived quickly and in good condition - looking healthy in the garden
June 26, 2026
Reply from Crocus.co.uk Ltd
Thanks, Sue – we’re so pleased your plants arrived quickly and are already looking healthy in the garden! 🌱
well packed good quality plants
June 25, 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely feedback, Mrs Higton – we’re really pleased to hear your plants arrived well packed and in great condition. 🌱
Healthy plants
The plants were healthy on receipt and are thriving. Delivery was as scheduled and the order process was easy.
The only issue was with the courier treatment of my order, it was far from acceptable. I informed Crocus of the issue and they appreciated the update.
I have every intention of ordering from Crocus in the future.
June 22, 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely review. We're so pleased to hear your plants arrived healthy and are thriving, and that you found our ordering process easy. We truly appreciate you letting us know about the courier issue, and we're glad you intend to order from us again.
The plants arrived in excellent…
The plants arrived in excellent condition.
Strong healthy plants. Looking forward to getting them into my border .
June 22, 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear your plants arrived in excellent condition and are looking strong and healthy! We hope they flourish beautifully in your border. 🌸
Reply from Crocus.co.uk Ltd
Thanks, Valerie! We're really pleased you were happy with the price, delivery and updates, and we hope to see you again soon.
Orders arrive very quickly and are very…
Orders arrive very quickly and are very well packed and in excellent condition.
June 26, 2026
Reply from Crocus.co.uk Ltd
Thank you for your lovely review! We’re delighted your order arrived quickly and in excellent condition, and really appreciate you taking the time to let us know.
Plants arrived looking very tired and…
Plants arrived looking very tired and rather dehydrated so my African daisies were put in a water bath overnight to rehydrate. One of the plants has already died and the others are just holding on. Extreme weather conditions hasn’t helped but I do keep them fed and watered when necessary. I don’t particularly like the colour which is a dark purple but choices were very limited. I wouldn’t buy these again and only did so as I had pots to fill.
June 26, 2026
Reply from Crocus.co.uk Ltd
I'm truly sorry to hear that your plants arrived in such poor condition and that one has already died. We understand how disappointing it is when plants don't thrive, especially with challenging weather. Please contact us with your order details so we can investigate this further.
Reply from Crocus.co.uk Ltd
Thanks so much, Nicola – we really appreciate your lovely feedback about our customer service! 🌱
Excellent service
Two clematis plants delivered on time and beautifully packaged.
I reported that one was wilting and it was replaced immediately. Really good service. I will use them again
June 26, 2026
Reply from Crocus.co.uk Ltd
We're so pleased to hear your clematis plants arrived beautifully packaged and that we could swiftly resolve the issue with the wilting plant. Thank you for your kind words and for choosing to shop with us again!
Inappropriate delivery in heatwave
Dying clematis supernova ...leaves drying / dropping off -
Did not revive after night in bucket of water...
Requested refund .
Should not have been dispatched in heatwave
June 26, 2026
Reply from Crocus.co.uk Ltd
I’m really sorry your clematis arrived in that condition, especially in the heatwave. Please contact us via our customer service form with your order number and photos of the plant so our team can review your refund request and put things right.
Customer service non existent
The plants are fine their delivery via DHL is a problem. When you contact their customer services the response leaves a lot to be desired and shows they have not even bothered to read what you sent them. If you want a site with nice plants then fine but be prepared for terrible customer service and delivery problems
June 26, 2026
Reply from Crocus.co.uk Ltd
I'm sorry to hear about your delivery and customer service experience, Ms Joyce; this isn’t the standard we aim for. Please contact us via our [Contact Us form] with your order number so we can review what’s gone wrong and put things right.
Excellent
Excellent plant well packed delivery good great company to buy from recommend
June 22, 2026
Reply from Crocus.co.uk Ltd
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with your plant, our packaging, and the delivery. We truly appreciate your recommendation! 🌱
Good quality product and delivered on…
Good quality product and delivered on time and very well packed.
It would be sensible and helpful if the website showed what size base fits the pots - we ordered what appeared to be the right size and then had to re-order a bigger size but overall we are very happy. The pots are well made and look great.
June 22, 2026
Reply from Crocus.co.uk Ltd
Thanks, Sophie – we’re delighted you’re happy with the quality, packing and delivery. 😊 We really appreciate your suggestion about showing which saucer/base fits which pot and will pass this on to our web team to help make sizing clearer.
Reply from Crocus.co.uk Ltd
Thank you, Susan – we’re delighted you’re pleased with the quality, delivery and packaging of your plants. 🌿
Great plant site.
Finding all the plants I wanted in one place was great. A very wide choice.
The plants arrived really quickly and were exceptionally well packed, so were all in good condition.
Thank you Crocus, I'll definitely be buying again.
June 26, 2026
Reply from Crocus.co.uk Ltd
Thanks so much, Sue – we’re delighted you’re happy with the choice, quality and packing of your plants, and we really appreciate you planning to order from us again. 🌱
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