Disappointing experience. Ordered a set of samples and one wasn't sent as they were running low on the fabric. They didn't let me know about this nor refund the cost for the sample that wasn't sent. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased patterns and some buttons. All items were packaged well and I am very pleased with the service I received.
Ordered with courier service before cut off time as really needed fabric at short notice, called 3 times to confirm, no answer. Recieve a call later to say actually we haven't sent your fabric, the co... See more
I visited Croftmill with a friend this week and had such an excellent experience. We were welcomed by everyone with open arms even though we were an hour late for our appointment! Nothing was too much... See more
Company replied
Company details
Written by the company
The Original Mail Order Fabric Company We go way back to when a good night out cost less than 10 ‘bob’ and there was a mill at the end of each street in this part of Lancashire. We specialise in dress and craft fabrics sourced from all over the world. Welcome to our unique corner of the World Wide Web.
Contact info
Office Unit 5/6 Primet business centre, Burnley road, Colne, bb8 8dq, Colne, United Kingdom
- 01282 859281
- caroline@croftmill.co.uk
- www.croftmill.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service, great fabric.
My latest encounter with Croft Mill was blighted by internet problems (mainly the operator). However Holly came to the rescue and helped me out. No wonder I have been shopping with this great fabric outlet since the `70s. Wonderful service and great selection of fabric.

Reply from Croft Mill
Wonderful fabrics - excellent service!
I live outside the UK and my access to good quality dressmaking fabrics is limited so I was thrilled to discover Croft Mill!
I have bought from them several times over the past year and I have always been delighted with my purchases, which arrive nicely packaged!
Buying fabric online can be challenging but the descriptions are very helpful and the photos provide an accurate portrayal. The range of fabrics is huge and the prices represent excellent value for money. My big problem is deciding what to buy ….!!!
Perhaps most importantly, the service is friendly, professional and helpful making it a really pleasurable experience from start to finish!
I will definitely continue to source my fabrics through Croft Mill.

Reply from Croft Mill
Best Website For Fabric
Croft Mill are by far my favourite website to purchase fabric from. It offers the best experience short of being able to handle the fabric in person.
The website is easy to use with an excellent range of filters, and the fabric is of good quality, and correctly represented in the descriptions.
Each fabric has all the information I could need from material composition to the types of clothing it suits, its drape, and washing guidelines. All of this offers me peace of mind when ordering from them because I know exactly what I am getting.
When there was an issue with my order, they worked quickly to solve it and were friendly throughout the process.

Reply from Croft Mill
Fabulous fabric
I've bought a number of fabrics from Croftmill over the last couple of years. I'm always really pleased with the lovely fabric, the quality, and the great value. They are one of my favourite fabric shops.

Reply from Croft Mill
I have bought fabric from this firm for…
I have bought fabric from this firm for over 20 years and have never been disappointed. I live near a market where I could buy cheaper but it’s not worth it as Croft Mill fabric is such good quality.

Reply from Croft Mill
Excllent fabric
Excellent range of fabric. The matching lining and thread I ordered matched well. When one of the fabrics wasn't in stock communication was very good and I was able to order a substitute really quickly.

Reply from Croft Mill
Good prices and selection
I ordered 4 or 5 different dress fabrics from here for the first time the other week; the selection was fantastic and the descriptions of all the fabrics were excellent. The prices are very reasonable and they came well packaged and quickly. The company's communication was good throughout as well.

Reply from Croft Mill
Great fabric at great prices
Great fabric at great prices. Good communication if anything becomes out of stock. Extremely accurate descriptions and photos of the fabrics - which is difficult to do. The colours always match the pictures. Very easy to navigate website. Never had a problem and I’ve been ordering regularly from them for over a year. The best online fabric store, in my opinion.

Reply from Croft Mill
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







