Great experience - order placed on a Thursday afternoon & arrived the next day. Very happy with purchase, I'd been looking for a 18" floor fan (out of stock everywhere or doubled in price) but Cromw... See more
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Review summary
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Needed x2 floor fans 18” asap before the onset of last heat wave 🥵 couldn’t source a decent fan for love nor money But found Cromwell online & Floor fans in stock and completed Next day Free deliver... See more
Rapid processing and quick delivery of requested items - next day for each order; items - jerry cans - look sturdy and well-designed, I hope appropriate for purpose (storing water in case of water... See more
We were very disappointed to have to wait a month for the fan, the website having indicated the item was in stock and would be delivered in a few days. Company kept us informed though and fan duly arr... See more
Company details
- Safety and Work Wear Store
- Abrasives Supplier
- Drilling Equipment Supplier
- Janitorial Equipment Supplier
- Tool and Die Shop
Written by the company
Cromwell has grown from humble beginnings over 50 years ago to become a trusted source of MRO supplies and industrial products. With a network of branches and offices in the UK and across the globe, we help keep the vital cogs of industry turning. Supporting those who make and manufacture the world around us. Going above and beyond to keep operations running and people safe. We do this by not only providing easy access to an extensive range of great value, high-quality products, but also through exceptional customer service and a wealth of technical expertise to help you get the job done. We’re famous for power tools, hand tools, cutting tools and abrasives, plus PPE. A leading supplier of inventory management systems and corporate workwear. Since becoming part of the W.W. Grainger, Inc. family in 2015, were stronger than ever. Always ready to serve. Always committed to supporting our customers as they rise to new challenges – today, tomorrow and beyond.
We keep industry working
Written by the company
- Keeping operations running and people safe
- Cromwell has been established for over 50 years and is a supplier of maintenance, repair, and operations products, offering an unrivalled choice to all industries, professions and trades.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 338877
- contactus@cromwell.co.uk
- www.cromwell.co.uk
4.4
Excellent
13K reviews
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The product I wanted delivered on time.
August 28, 2026
Any ad-hoc quotes need to be added to…
Any ad-hoc quotes need to be added to the Airbus Punchout to save time for Cromwell
August 26, 2026
Good quality products/excellent service
Good quality products, excellent service and fast delivery (next morning)! Highly recommended supplier.
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
2 weeks waiting
2 weeks waiting, no updates, contacted to be told item is on back order, no idea when I will get my order.
August 24, 2026
Reply from Cromwell
Thank you for taking the time to leave a review, Patrick.
I am sorry to hear about the delay and the lack of communication regarding your order. I attempted to contact you personally to discuss this matter and provide an update.
Unfortunately, your item has been placed on back order, and we appreciate that not receiving proactive updates has been frustrating. Please be assured that we are actively chasing our Supply Planning team for a revised delivery date and have escalated the matter due to the length of time you have been waiting.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to obtain a firm update. If there is anything further we can assist with, please reply to our correspondence and we will be happy to help.
Kind regards,
Donna
Customer Resolution Team.
Buy here with confidence
good advice, right quality tool, did the job well arrived promptly, bit pricey, but hell whatever!
August 27, 2026
Fast and efficiant service
August 28, 2026
Reply from Cromwell
DAN SCUTT,
Thank you for taking the time to leave a review.
We're sorry to hear that you have not received your order. I attempted to contact you directly to discuss this and better understand the issue, but unfortunately was unable to speak with you.
We have since located a recent enquiry relating to your order and are currently reviewing the details. As there appears to be some discrepancy regarding the items being referenced, we have reached out to request further information so that we can investigate thoroughly and provide the appropriate resolution.
We apologise for the frustration this has caused and would welcome the opportunity to resolve this for you. Please respond to our email at your convenience, and we'll be happy to assist further.
Kind regards,
Donna
Customer Resolution Team.
Competitive price and Efficiency
Competitive price and efficiently
dealt with the order and immediate delivery and communication. Can't want better than that can you!
August 27, 2026
Great product, but delivery could be improved
I knocked off one star purely due to the delivery experience. The driver left my parcel right by the main entrance without ringing the doorbell or attempting to contact me. Luckily, I was tracking the status online and ran downstairs as soon as it marked "delivered." If I hadn't been checking, the parcel could easily have been stolen.
Everything else was great.
August 26, 2026
Order Number CR-391292-2731718 - Missing half of the order
Order Number CR-391292-2731718
Ordered some small 3mm cap head screws for a project on the 27th August, half of the order was delivered on the 1st Setember,
I wrote an email to Cromwells and received a reply to look on the web site for delivery information, which i did, and it didnt give me any further information, i emailled explaing this, but to recieve another email saying we are looking into this, but nothing since, i emailled again with all of the details of the order, and still no reply with any action to resolve the issue of the remaining half of the delivery. it is now the 6th of September
August 27, 2026
Reply from Cromwell
Andy Morris,
Thank you for taking the time to leave a review. It was a pleasure to speak with you today and discuss your order.
As discussed, the expected delivery date for the outstanding items was provided at the time of ordering, and I appreciate the opportunity to clarify this with you. I will also send a follow-up email confirming the delivery information we discussed on the phone.
Thank you again for your feedback, and please accept our apologies for any confusion caused. We appreciate your business and hope to serve you again in the future.
Kind regards
Donna
Customer Resolution Team.
Reply from Cromwell
David Hurst,
Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet expectations.
I have reviewed your order and can see that, shortly after it was placed, we identified that the safety shoes were unfortunately unavailable from stock. We appreciate how frustrating it is to place an order only to find that the item cannot be supplied as expected.
I also tried to contact you by telephone personally to discuss your experience and apologise, however I was unable to reach you. Following your cancellation request, I can see that a full refund was processed promptly and confirmation was sent shortly afterwards.
While we're pleased we were able to action your refund quickly, we understand this does not change the disappointment caused by the stock availability issue. Your feedback has been shared with the relevant teams as we continue to improve both our stock management and customer experience.
Please accept our sincere apologies for the inconvenience caused, and thank you again for bringing this to our attention.
Kind regards,
Donna
Customer Resolution Team.
I purchased a 'Collins ideal' 6428…
I purchased a 'Collins ideal' 6428 bound notebook from Cromwells, havng been impressed with the lasting-quality of a previous one I used for years. A fair price, and the cardboard packaging used was very good.
August 17, 2026
Bought 2 12mm Allen keys.
Bought 2 12mm Allen keys.
I didn’t want a full set just two the same for a job.
They seem like good quality and were reasonably priced.
August 25, 2026
I AM DELIGHTED WITH MY…
I AM DELIGHTED WITH MY PURCHASE,ORDERING WAS EASLY DONE AND SERVICE EXCELLENT
August 25, 2026
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