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Croner-i Reviews 1,187

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TrustScore 5 out of 5

4.9

Accounting Software Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their expertise and clear explanations. The service is frequently described as excellent, with many people appreciating the prompt response times and the smooth, efficient user experience, making interactions pleasant and productive. However, some customers also noted significant dissatisfaction with the service, citing issues with the complaints process being slow, unclear, and frustrating. These reviewers mentioned that the promised services, particularly regarding policy templates and documentation, were not delivered as expected, leading to stress and additional costs. A few other people also raised concerns regarding the clarity of information provided during sales calls, and that customer support was difficult to reach and unhelpful in resolving issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional, prompt, and efficient... See more

Response time

People report positive experiences with response time. Many customers praise the speed and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Heidi Vincent, Isabella,... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the process incredibly smooth,... See more

Based on these reviews

Rated 5 out of 5 stars

Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more

Rated 5 out of 5 stars

The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more

Company replied

Rated 5 out of 5 stars

I phoned through today to follow something up. The call was answered by Ella Irons who does not normally deal with my matters, but she kindly offered to do so on this occasion and before long I was in... See more

Company replied

Rated 5 out of 5 stars

For years we have regarded My VIP Tax Team as part of our Team always readily available on the phone and more recently comprehensive reports written by Simon Buchan and Dale Swift. A must-have for any... See more

Company details

  1. Accounting Software Company
  2. Search Engine Company

Written by the company

Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Easy Read

Croner-i—what can I say? Your service is truly second to none and consistently exceptional. The introduction of their “Easy Read” documents and policies has been particularly valuable for our organisation. These resources have significantly reduced our administrative workload, allowing me to spend more time focusing on our service users. I would highly recommend Croner-i to any organisation seeking efficient, high-quality support.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

The process was incredibly smooth and the end result was exactly what I had hoped for! Thanks very much to Aaron, Lydia and Chantelle for their support.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Croneri always make the experience so…

Croneri always make the experience so easy and seemless. Heidi Vincent was so helpful, answered any questions I had and was always available to make any changes I wasnt sure about. Would highly recommend. Thank you for all your help.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Chantelle Vesty

We have dealt with Chantelle Vesty for a number of years and have found her to be incredibly helpful and prompt at replying to any queries we may have

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback of Laura Cox

My account manager Laura Cox is always really helpful and supportive. She answers all my questions thoroughly and altogether I feel she delivers an excellent service.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and proactive

Heidi has been very helpful in making sure our marketing has been sent out on time and contacted me to suggest how best to follow up with clients once the mailing has been sent.

March 31, 2026
Unprompted review

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