Made 2 separate orders, the prices and constant deals and codes are great but unfortunately the products are not. Inconsistent sizing, and the sweaters were misshaped and unwearable after one was... See more
Company replied
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See what reviewers are saying
Following a complaint about the quality of a product, we received exempary Customer Service. We have purchased Crosshatch products before so realised that this was not up to their usual high quality s... See more
Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... See more
Company replied
Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... See more
Company replied
Company details
Written by the company
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3.7
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
shipment fee should be less especially…
shipment fee should be less especially for regular customers
April 24, 2023
Reply from Crosshatch
Hi, thank you for taking the time to write a review. Unfortunately, we had to raise the cost of standard shipping recently to £2.99 as the price of courier services has risen considerably in recent times. All customers now get a tracked service and orders over £50 do not pay for postage. We will always make sure that the price of goods is as low as possible and that we offer the best deals around. I hope you understand :-)
Kind regards
Sian
The Crosshatch Team
Packing destroyed jacket
March 26, 2023
Reply from Crosshatch
It would be really helpful if you could contact us via our Customer Service team to explain what has happened and to give us chance to rectify this.
Great bag
Great bag, really light and strong. Folds into compact size if required. This is the second bag I have purchased after several years as worn the old one out. Really difficult to find now but got one from Crosshatch themselves. Great product and fast delivery. Thank you.
March 24, 2023
Reply from Crosshatch
Hi John, thank you for reviewing your purchase so positively. it's really appreciated.
Kind regards
Sian
Customer Services Team
Customer service 5 star was…
Customer service 5 star was disappointed with one of the items though having an issue however returned it for a refund other item good quality
March 23, 2023
Reply from Crosshatch
Thank you for taking the time to post a review. I'm glad we were able to rectify your issue.
Kind regards
Sian
Customer Services team
Fast delivery !
March 23, 2023
Reply from Crosshatch
Hi Louise. Thanks for your positive review - it's appreciated!
Kind regards
Sian
Customer Services
quality
Was unsure of quality , as not ordered from this site before. Happy to say that quality is good.
March 26, 2023
Quick and helpful customer support…
Quick and helpful customer support (which is rare!) and products are a good quality. Impressed and will be ordering again!
March 26, 2023
Reply from Crosshatch
Hi Philip, thanks so much for the great review! We appreciate it. Glad you are happy with your purchases.
Kind regards
Sian
Customer Services
Ordered a 5 pack of boxer shorts
Ordered a 5 pack of boxer shorts. Upon recieving them i noticed. These were fake. As i always order these boxers. The tag on the front was like plastic to touch. They even had a tag inside which was the same. upon further scrutiny found they were made in china. I ordered through Amazon a small buissness called clothing 247.
April 2, 2023
Unprompted review
Reply from Crosshatch
Hi, it doesn't look like you ordered through Crosshatch. Please could you advise where you purchased them from and I can check if they are a verified seller?
Kind regards
Sian
Customer Services
Great product quick delivery
March 26, 2023
Reply from Crosshatch
Hi Philip, thank you so much for your great review. It is appreciated.
Kind regards
Sian
Customer Services
Premium Products
High quality products,well packaged , fast delivery and also fantastic value for money, thanks.
Alan T .
March 25, 2023
Reply from Crosshatch
Hi Alan, thank you for taking the time to leave a review. So pleased that you are happy with your purchases.
Kind regards
Sian
Customer Services
I'm happy with the style and quality of…
I'm happy with the style and quality of the garments.
March 24, 2023
Reply from Crosshatch
Hi Andrew, good to hear. Thanks for taking time to review. It is appreciated.
Kind regards
Sian
Customer Services
Very quick service
March 24, 2023
Reply from Crosshatch
Hi Dr Monga, many thanks for your positive review. It is appreciated.
Kind regards
Sian
Customer Services
Fast delivery and never disappoint with…
Fast delivery and never disappoint with the quality of the clothes I order
March 24, 2023
Reply from Crosshatch
Hi Martyn, thanks for the great review. We value your custom and it's good to hear you have such a positive experience. If you ever do have an issue, please do get in touch as we are here to help.
Kind regards
Sian
Customer Services Team
After placing the order ,it was…
After placing the order ,it was dispatched and delivered within a few days ,the t shirts fit perfectly, not to baggy or tight
March 23, 2023
Reply from Crosshatch
Hi Scott, thank you for the positive review. We appreciate it.
Kind regards
Sian
Customer Services
Very good looking and excellent quality
March 22, 2023
Reply from Crosshatch
Why thank you, that's so kind of you to say :-) Seriously though, thanks for the positive feedback. We really appreciate it.
Kind regards
Sian
Customer Services
Worst customer service ever
Worst customer service ever. They messed up my order and
March 11, 2023
Unprompted review
Reply from Crosshatch
Hi, I'm sorry to hear that you feel you have had a negative experience. In order to assist you it would be helpful if you could provide us with an order number or your name - otherwise, it's difficult to know what the issue was. We endeavor to provide excellent customer service as we value our customers greatly so it is always best to contact us and we will always do our best to turn a situation round.
Hopefully, you'll get back in touch soon.
Kind regards
Sian
Customer Services
Good company,good jeans
I bought 4 pair of jeans from CH very happy with model,fit,quality i was offered-20 -30 -50% promo codes,fast 2 day delivery,can’t complain will buy another pair soon
February 3, 2023
Unprompted review
Reply from Crosshatch
Thank you for such a great review. We appreciate it.
Best wishes,
The Crosshatch Team
Very easy to use the website
January 25, 2023
Reply from Crosshatch
That is great to hear. We are always attempting to make the customer experience a more positive one and that starts with the website.
Best wishes
The Crosshatch Team
Reply from Crosshatch
Hi Miriam, thank you for taking the time to write this review. We are glad that you are happy with the Milwaka jacket you ordered.
Best wishes
The Crosshatch Team
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