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See what reviewers are saying

Rated 1 out of 5 stars

Hi all, please can I just check if anyone is having issues getting deposit money back from crown travel? I was booked for Hajj for 2020 and still have not received my deposit funds as yet. They have a... See more

Rated 1 out of 5 stars

My son Raza Ahmec and my daughter in law Rida Hussein had a bad experience through Crown travel very care full they don’t delivered what they said at the airport they informed they are not providing... See more

Company replied

Rated 5 out of 5 stars

Fantastic exp..very well guided by Mufti Siraj Saleh. Boorhan Bhai's team..Dr jJawad, Maulana Enam, ,faizal,Mahmood all extremely helpfull. I would say they went above and beyond what was required. Gu... See more

Rated 5 out of 5 stars

This was my first umrah, so i really didn't know what to expect. Allhumdillah Crown Travel made my experience very smooth and looked after every part of the trip. The group leaders were very helpful,... See more

Company details

  1. Airline Ticket Agency

Written by the company

Established in 2001, Crown Travel is a trusted and reliable travel brand, serving customers to global destinations. We are an IATA accredited and ATOL protected company dealing directly with airlines and hotels, and therefore offer fantastic airfares and holiday packages to our customers. We service the B2C, leisure and corporate clients. We're proud to be rated excellent on Trustpilot.


Contact info

3.3

Average

TrustScore 3.5 out of 5

25 reviews

5-star
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2-star
1-star

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Rated 1 out of 5 stars

Bad experience

My son Raza Ahmec and my daughter in law Rida Hussein had a bad experience through Crown travel very care full they don’t delivered what they said at the airport they informed they are not providing guide for Umrah what is on iterinary they both going first time they don’t know anything and last moment they refused to give guide to perform umrah it was so hard for them to find in new place a guide they just trust on them they also missed their way back flight from turkey because of their negligence not informed flight change status they stayed 7 hours at the airport to booked flight
They go through lots of hard ship please don’t trust this company .

January 16, 2025
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Afsheen
We requested you to provide some information when you left the first review for us. We can confirm that we never arranged any package for the abovementioned people. From your geographical location, it is obvious that you are based in the US and might have bought your package from ' Crownetravels, 1763 Albert Dr Bowie, MD 20721, and you son would have travelled from the US.

We are a well-reputed, UK-based company that primarily deals with UK-based customers and doesn't offer packages to international customers. All the packages we offer are from UK only.
We don't have any affiliations with any US-based travel company like Crownetravel.

We therefore request you to please re-check again at your end, as you have been mistaken, and remove these reviews.

Thanking you in anticipation.

Kind regards

Crown Travel UK Ltd.

Rated 5 out of 5 stars

Great company to deal with

Crown travel provides me very great service Jawad is always helpful and never have complain.I have been using there services for last 10 years and never ever let me down I can say thank you Jawad and recommend this company to any one without hesitation

March 24, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Rabia Aslam

Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

2022 Pakistan trip!

They gave me and my mother the best trip to Pakistan, after 8 years! Jawad is also extremely lovely and accommodating, 100% recommend :)

March 22, 2022
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Thank you for letting the community know that you had a nice booking experience with Crown Travel. This will greatly boost the morale of our sales team!

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by the staff when purchased a holiday package from this company. They helped us to plan our holiday on a budget. Highly recommend this company for purchasing any package holiday.

August 19, 2022
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear SB
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

Jawad from crown travels is very…

Jawad from crown travels is very approachable. He gave me very good options for my holiday. He is very professional.
Highly recommended.

March 1, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Iqra Yasir

Learning about the pleasant experience you had with us is very rewarding. We will strive to provide this level of service always. Thanks!

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

Excellent Customer Service

I received excellent customer service from Crown Travel. I was planning a holiday for a long time Jawad was very appreciative of my budget and gave me many options. He was very approachable and always available when I needed him. I had a fantastic holiday in Turkey.
Very highly recommended will be using your services again.

March 22, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Saleem Shahid

Thank you for your review.
We were very delighted to see the wonderful things that you had to say about us and hope to be of service again soon.

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

The facilities they provide is really…

The facilities they provide is really good and convenient for people

November 19, 2022
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear sairah Shahzad,

Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

I was recommended by a friend

I was recommended by a friend. Staff was very helpful and extremely kind. The service and advice given was very good and accurate. Will surely be using your company again.

March 21, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Asma Mughal,

Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

Great service

Great service
Yet again, Crown Travel stood up to the mark and got our flights sorted with no hassle - Staff was quick, efficient, and polite.

March 15, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear S A,
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.

Kind Regards,
Crown Travel

Rated 5 out of 5 stars

Had a good experience while booking the…

Had a good experience while booking the tickets for our journey. Staff provided a friendly and efficient service. Will definitely book with them again.

March 1, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Dear Mrs K Shaikh

Thanks for your review and hope to serve you again.

Kind regards
Crown Travel

Rated 5 out of 5 stars

Excellent services

I'm very happy and would like to Give 5 star to Crown Travel Team and specially to Brother Jawad who found me a best package deal for our Dubai trip. I am really thankful to Brother Jawad who helped us to upgraded our rooms without any extra cost. Thank you so much Crown Travel for your efforts and making our tour fabulous, we really recommend peoples to go with Crown Travel and book your tours flight tickets etc.. Staff is very cooperative and professional. Good Job Guys.... keep it up and thanks again for every thing.

March 19, 2023
Unprompted review
Crown Travel  logo

Reply from Crown Travel

Thank you for your review.
We were delighted to see the wonderful things that you said about us and hope to be of service again soon.

Kind Regards,
Crown Travel

Rated 1 out of 5 stars

Hajj deposit refund

Hi all, please can I just check if anyone is having issues getting deposit money back from crown travel? I was booked for Hajj for 2020 and still have not received my deposit funds as yet. They have advised the money is ‘stuck’ in Saudi however many other travel agents have refunded customers right after the cancellation was broadcasted. I have spoken to the Ministry of Hajj and they have advised this is absolutely not the case and that I should have received my refund

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Umrah Dec 2021

This was my first umrah, so i really didn't know what to expect. Allhumdillah Crown Travel made my experience very smooth and looked after every part of the trip. The group leaders were very helpful, hands on and always available to support with questions or queries. Genuinely cannot think of nothing but positive things to say. It was a wonderful experience made even better by our travel agency. I want to give Crown Travel a massive thank you and I look forward to joining you on our next trip.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience throughout

Excellent experience throughout, well organised tour with exceptionally helpful staff made this umrah memorable. All the ziyarat with guide and the visit to date farm in madinah was an amazing experience. Overall I enjoyed the trip and would love to choose crown travel again for any future trips and remcomed this company to everyone specially who are coming for first time.

January 2, 2022
Unprompted review
Rated 5 out of 5 stars

Umrah trip

Before Covid we travelled to umrah. Alhuduillah we had an amazing trip. The service we received via crown travel was on point .The communication was excellent. The hotel we stayed was near Haram . The staff of crown travel was very helpful and answered all the questions we had. When travelling to Madina car was on time and travel was excellent.
Over all the service start to finish was amazing and would highly recommend using crown travel.
We will definitely be using crown travel again.

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic exp..very well guided by…

Fantastic exp..very well guided by Mufti Siraj Saleh. Boorhan Bhai's team..Dr jJawad, Maulana Enam, ,faizal,Mahmood all extremely helpfull. I would say they went above and beyond what was required. Guided us throughout to make hajj a memorable enjoyable exp. Would recommend and would go with them again inshallah.

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Top notch service

Had a great experience with Crown Travel, they did not over promise and were clear and concise in terms of their responsibility and informative on the duties to carry out Hajj. Would use again and feel very proud to recommend to others.

October 10, 2019
Unprompted review
Rated 5 out of 5 stars

Hajj 2019 Crown Travel

Highly recommend Crown Travel, we were very well looked after throughout our time on Hajj and will definitely using them again and definitely recommend.
Jazak Allah khair to all the Crown Travel team.

October 7, 2019
Unprompted review

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