Crowneplaza 

We booked a one night spa break using a Virgin Experience Voucher which cost around £300. This included a three course dinner from a set menu (although some items on it required additional payments) and two 30 minute spa treatments each. Due to disability I am very limited as treatments that I can have. At the time of booking I asked to let them know which treatments we required but was told this was not necessary as long as our slots were booked. It was not until the day before we left that I discovered that the treatments I wanted would not be available. I asked the hotel to change the date of our booking to a date when they would be but they refused. It was a case of take the treatments offered or lump it as we will not do anything. I eventually agreed to a "gentle foot massage and a facial" but informed them that I was unable to lie on a treatment bed and would need them done sat on a chair. I was assured this would not be a problem as they were a fully inclusive venue but on arrival there was only a bed and the room was so small it was not possible to get a chair in there. I spent a very uncomfortable and on occassions painful hour perched on this very hard treatment bed. The hotel is on a business park so not somewhere we would want to pay that sort of money for a one night stay. The dinner was mediocre but the room was lovely, bed comfortable and the staff were friendly and helpful. For me what should have been a lovely relaxing break ended up being a huge disappointment. This was made even worse by the inflexibility of the management who refused to do anything to rectify the situation. I gather from their response to my complaint that they prioritise full paying spa customers over those using experience vouchers. Never Again!

However, the response from Virgin Experiences to my complaint to them was like chalk and cheese, they took my concerns seriously, investigated and refunded a large portion of the cost via a gift card. Crown Plaza 0 -v- Virgin Experiences 10!

This review is for Crowne Plaza READING EAST. Hotel

Hiya My daughter and I booked 1.5 hours treatment at Espirit Spa in hotel on 8/1/24. My treatments were cut 15 mins short, my daughters cut 30 mins short. I complained instantly to the spa receptionist who then called duty manager who offered a drink instead of 45 mins costly treatments lost. I also complained that my facial was rushed, no finesse and room was cold. Manager said would look at cctv for proof of timings and contact me which she did not! 3 times i had to chase to finally get an email saying I was lying!!! I have asked for said cctv to prove timings I was not lying.. heard nothing since.. they ripped my daughter and myself off without care whatsover. AVOID!

No reimbursement of 100 CAD security deposit. We left room in perfect order. Crowne plaza Toronto Airport.
First high quality hotel in my history that takes a 100 CAD security deposit on credit card before checking in.
On 9-dec they guaranteed that the deposit would have been reimbursed on check out of day 10-dec... it's 2 days that we checked out (today is 12-dec) and still no reimbursement. We will activate the chargeback in 1-2 days.

The WiFi simply doesn’t work in Zurich. Too many devices connected is the only message you got. I called the reception but an annoyed guy told me to go downstairs to have “another server”…. Not sure why he could not do it on the phone. On the other hand I just got off the shower so I simply gave up. Will never come back here again.

DO NOT BOOK HERE. I made a booking via the Virgin Experience Days website for Afternoon Tea for my mums 60th Birthday this coming bank holiday. The lady who I spoke to was extremely unpleasant and not very helpful. She did not offer any help or alternatives. I am very upset and will not be visiting.

Stayed over New Year and queued so long for breakfast my daughter fainted in the queue. Quick to react to this and to other issues like the TV not working in the room and the room service app not working (I do miss calling for room service). Some Belgo staff appeared disinterested at dinner time. Roy was great at breakfast time. Not great communication between staff ie Belgo restaurant staff did not appear to know if the bar area were serving bar snacks.
Pool quite small as are the rooms

I recently made a booking which was on the non-refundable rate, but unfortunately due to unforeseen circumstances I am unable to attend on this date as the conference has been moved to another date not cancelled moved. Whilst I was fully aware of the cancellation policy being non refundable, I was told that the booking can not be amended to a different date. When I spoke to the reservation team I was told this was in the terms and conditions. These are the terms and conditions I was made aware of "A Reservation requires full pre-payment for the entire stay at the time of booking and is non-refundable" Where does it state can not be amended. On the same booking though it does state "You are Eligible for a Custom Upgrade
Premium rooms may go unsold and can be offered at check-in for as little as £15 extra per night!" - is this not an amendment.....

This happened on 16th JAN 2019 while we were sleeping in the room at Crowne Plaza Hotel, Silicon Valley, Union City, San Francisco.
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We reported to Union City officer, the case id#190116016.
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Please advise how to make Hotel Insurance Dept. responsible for our lost? Do we have to file the sue? Real footage got from Front Manager on duty that day. Burglar entered the room TWICE, acted as if he had done that several times and know exactly what room is his target, no sign of hesitation and excitement!!!
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After all reports and evidences checked, hotel still decided to charge us 272.77USD for long distance calls that we made for cancelling all our stolen cards. Their service really beyond our expectations!!
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Until now, no contact from hotel managers at all. We do hope our posts could possibly earn some attention.

@crowneplaza PLEASE IMPROVE YOUR SECURITY, DON'T WAIT UNTIL YOU FIND ANOTHER #CORPSE IN YOUR HOTEL
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Please help to share
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Thank you.

#realfootage #dontriskyourlifeatcrowneplaza #worsthotel @crowneplaza #crowneplaza #bewarecrowneplaza #IHGService #AnIHGHotel #IHGRewardsClub

Excellent stay with my family at Gerrards Cross highly recommend staying here, staff were amazing! Can’t wait to go back.

my family and i stayed here for the weekend just gone at stratford upon avon. honestly the experience was amazing from checking in to checking out. rooms were so comfortable and staff were friendly and helpfull. checking in was speedy and efficient and lots of helpfull information given by India about the local area and where to visit. she really knew her stuff. we had a young child and she even told us where the play area was. food was superb we have already re booked for xmas. great value for money too.