crownvets.co.uk Reviews 7

This company are just trying to rip people off in the highlands just been charged £60 to cancel pet plan as no longer required just no sympathy at all do not trust anything they say just want money!!!!!!!
Crown Vets Fort William!!!!!

Tried to make an appointment at 0833 advised no vet coverage at Shaw asked what the problem was and told no appointments available at Rochdale. No vet coverage tomorrow then closed for a few days. Told to go to emergency vets. £250 just to walk through the door. Really disappointed that they are unable to provide enough coverage and assume that we can all afford the ridiculous prices charged by emergency vets.

These criminals tried to charge me £327 for a SIGNATURE on an export license.

They also are giddy to recommend euthanasia to animals that do not require it.

The absolute worse veterinary practice in Scotland.

Go ANYWHERE else.

Our family is devastated and furious after the horrific experience we endured at Crown Vets with our precious 11-month-old Maine Coon kitten, Nala. What should have been a place of care and support became a nightmare of outrageous costs, vague answers, and heartless profiteering. If you cherish your pets, I beg you to avoid Crown Vets at all costs and seek out independent vets instead.

It all started on a Sunday afternoon when we couldn’t find Nala. After searching, we found her cowering in a downstairs room next to our garage, where my partner Aga and I had been cleaning earlier. She bolted upstairs and hid under a bed, clearly distressed and unlike herself. When we coaxed her out, we saw blood on her beautiful long fur and tail. She was breathing rapidly and seemed in pain. We settled her into her bed with food and water, and she stayed close to us on the sofa that evening, but it was obvious something was terribly wrong. Since we had a Pet Plan Plus with Crown Vets, we contacted their out-of-hours service and secured an 8:15 a.m. appointment for Monday.

That night, Aga checked on her and couldn’t find her again. We eventually located her hiding behind our bedroom curtains, still in distress. When we gently lifted her onto our bed, she cried out and hissed—likely from fear and pain. We did our best to keep her comfortable in her carrier until the appointment. At Crown Vets, the vet examined Nala and immediately asked if we had insurance. We didn’t—a decision we now regret, but no pet owner should be made to feel like they’re at the mercy of a money-hungry practice because of it. The vet said Nala was guarding her rear left leg and needed X-rays and sedation to find the source of the bleeding. The cost? £544, payable upon collection. Desperate to help her, we agreed and left her in their hands.

Hours passed with no word. When Aga finally called for an update, we were hit with devastating news: Nala had suffered a tail pull at the base of her spine, numbing her tail and requiring amputation. Shockingly, Crown Vets admitted they weren’t qualified to perform the surgery and needed a specialist—at an additional £2,000. Why does a so-called professional vet practice lack staff capable of basic feline operations? They also revealed that her bladder was full due to the injury’s location, and she might not be able to urinate on her own. They’d manually expressed it for relief, but said she’d need “monitoring” for 24 hours—or possibly days to weeks—at £1,100 for the first day and £900 per day after that, just to sit in a cage with no guarantees. They couldn’t tell us if the surgery would work or when we’d know anything definitive. It was a black hole of uncertainty and skyrocketing costs.

Faced with their incompetence and these astronomical fees, we had to make the agonizing decision to euthanize Nala. To pile on the pain, they charged £156 for the injection and £97 for a group cremation. The entire ordeal felt like a calculated cash grab, exploiting our love for Nala and our desperation to save her.

Crown Vets’ prices are beyond outrageous—they’re predatory. They’re clearly price gouging, preying on insurance policies or pet owners’ wallets. Most insurance wouldn’t even cover a week of this “treatment,” let alone the surgery. Without insurance, it’s financially ruinous. This isn’t a vet practice; it’s a profit-driven machine owned by directors tied to thousands of practices across the UK and US, ultimately controlled by private equity firms and Nestlé. They don’t care about your pets—they care about inflating costs for basic services and drugs while you’re at your most vulnerable.

Please, spare yourself this heartbreak. Take your pets to local, independent vets who value care over corporate greed. Nala deserved so much better, and your pets do too. Crown Vets will likely respond to this with their generic, robotic “we care about customer service” nonsense—don’t believe it for a second. The only thing they care about is your money. Avoid them at all costs.

Did a great job with our wee kitten Mable who needed neutering. They are very friendly and clearly love animals.

Avoid!!
Crown vets Inverness /Highland area.
Well known in the local area for overcharging and poor services.
Have just discovered they also do not issue refunds if you have made payments to your monthly plan after telling them you have left the area so the plan should close and details transferred to new vets. This did not happen and subsequent payments were made before the person noticed. They state they do not give refunds In the small print - despite receiving money for a service they weren't providing - surely not legal in this day and age.
Unfortunately they have a monopoly around the Highlands and they do not care for the many customers that complain on social media about their services.