Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
Company replied
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
Company replied
Company details
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So Easy
Making a reservation for a one way that had some difficulty but my agent was wonderful and got it all set up in no time! Very friendly and yet professional.
May 3, 2026
Reply from Cruise America
Hi Victoria,
Thank you for your wonderful review! We’re glad to hear your agent was able to make the process easy despite the initial challenges with your one-way reservation. It’s great to know they provided friendly and professional service. We truly appreciate your kind words and hope to see you again on your next adventure!
Agent answered my questions very…
Agent answered my questions very precisely and developed an accurate quote based on my needs. I should have taken her advice to commit to the booking quickly because when i finally called back to commit to the booking the total went up over $500 due to expiration of a promotion and increased drop fee for one way rental
May 2, 2026
Reply from Cruise America
Hi David,
Thank you for your great review! We’re glad to hear our agent was able to answer your questions clearly and provide an accurate quote based on your needs.
We also appreciate your understanding regarding pricing, as promotions and one-way fees can change based on availability and timing. We truly appreciate your kind words and hope to assist you again on your next adventure!
Reply from Cruise America
Hi Nicole,
Thank you for your great review! We’re glad to hear you received good customer service. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
It’s impossible to make more then one…
It’s impossible to make more then one reservation at one shop and I needed to make several different reservations for every spot.
April 25, 2026
Reply from Cruise America
Hi Chen,
Thank you for your feedback. We understand how this process may feel inconvenient, and we appreciate you bringing it to our attention.
At this time, we do not allow multiple reservations under the same name and credit card, similar to rental car policies, which is why separate reservations are required.
We recognize this may not be ideal in all situations, and your comments are valuable as we continue working to improve our booking process and overall customer experience.
Total dissatisfaction
I couldn't be more angry. We've rented from this company for 5 years for an annual trip we take. The vehicles have always been immaculate and in good working order. This year we were told to pick up from a different dealership. Upon getting it home to load up, it was filthy. Not the end of the world, we cleaned it and carried on. Upon reaching our destination, we hooked up the water, electrical and sewer. When we turned the water on, it was gushing from the connector. We turned it off and saw that it would be unusable. Disappointing, as that meant no shower or toilet. I called the repair line and was told to check back tomorrow. We set the thermostat and went to bed. At 2 am I woke up to 50 degrees and no heat. I added it to the list. The next morning we realized the refrigerator wasn't getting cold, added to the list. I called again and was told I needed to take it to a repair shop and either wait or come back later to pick it up. That was NOT an option. Later that day the temperature went into the 80s and big surprise, no air conditioning! Again, added to the list. At this point I realized they had no intention of helping in any way and made the best of it until we returned home. Upon our return we cleaned the RV once again and returned it far cleaner than we received it. I inquired about what sort of refund I might expect, and after moving up to the national customer service dept, I was offered $135 and a$150 gift card for "next time ". Needless to say this is now in the hands of my attorney and I'm disputing the charges with my credit card company. Huge disappointment Cruise America!
April 16, 2026
Unprompted review
Reply from Cruise America
Hi Carol,
Thank you for your feedback. We’re very sorry to hear about your experience, especially as a returning customer, and we understand how frustrating and disappointing this situation must have been.
The issues you described are not representative of the level of quality and service we aim to provide, and we regret the impact this had on your trip. We also understand your concerns regarding the resolution offered.
Your feedback is important and will be shared with our team as we continue working to improve both our vehicle standards and overall customer experience.
Helpful team
The woman i talked to spoke clearly and communicated very well. She helped me to understand the pickup process as well as the charges. And for the inconvenience and confusion caused by booking online originally she gave me a discounted price.
April 25, 2026
Reply from Cruise America
Hi Tiffany,
Thank you for your wonderful review! We’re glad to hear our representative communicated clearly and helped you understand the process and charges. It’s great to know she was able to assist with your booking and provide a positive experience. We truly appreciate your kind words and hope to see you again on your next adventure!
Very informative and I thought you all…
Very informative and I thought you all answered my questions thoroughly.
April 4, 2026
Reply from Cruise America
Hi John,
Thank you for your great review! We’re glad to hear our team was informative and able to answer all your questions thoroughly. We truly appreciate your kind words and hope to assist you again on your next adventure!
Positive experience and fun at the same…
Positive experience and fun at the same time- associate was very helpful and knowledgeable
April 30, 2026
Reply from Cruise America
Hi Todd,
Thank you for your wonderful review! We’re glad to hear you had a positive and enjoyable experience, and that our team was helpful and knowledgeable. We truly appreciate your kind words and hope to see you again on your next adventure!
Rick was incredible!
Rick was incredible!! He answered all our questions! Got us the rv we wanted for the dates we wanted ! I can’t wait!
April 29, 2026
Reply from Cruise America
Hi Victoria,
Thank you for your wonderful review! We’re so glad to hear Rick provided incredible service and was able to get you the RV you wanted for your preferred dates. We truly appreciate your kind words and hope you have an amazing trip ahead!
person on the phone was pushy
person on the phone was pushy, condescending. and refused to honor a discount on previous quote. His language on the miles and charges was misleading at first. I am in sales and understand that at most part this will be written off as just a grumpy customer which I assure you is not the case. I needed the camper for a specific reason and see no other options so I agreed.
April 27, 2026
Reply from Cruise America
Hi Jon,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating that interaction must have been. This is not the level of communication or service we aim to provide.
Your comments are important and will be shared with our team as we continue working to improve transparency and the overall customer experience.
Reply from Cruise America
Hi Denean,
Thank you for your great review! We’re glad to hear the booking and cancellation process was easy and that you received excellent customer service. We truly appreciate your kind words and hope to assist you again in the future!
Great customer service!!
April 27, 2026
Reply from Cruise America
Hi Janet,
Thank you for your great review! We’re glad to hear you received excellent customer service. We truly appreciate your kind words and hope to see you again on your next adventure!
Reply from Cruise America
Hi Charles,
Thank you for your great review! We’re glad to hear you received excellent customer service. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
Reply from Cruise America
Hi Brian,
Thank you for your wonderful review! We’re glad to hear the process was easy and that you had a great experience. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
great customer service
great customer service! the rep that i spoke to was very knowledgeable and helpful with getting us the exact unit we needed.
April 15, 2026
Reply from Cruise America
Hi Karen,
Thank you for your great review! We’re glad to hear our representative was knowledgeable and helpful in finding the exact unit you needed. We truly appreciate your kind words and hope to see you again on your next adventure!
Very Disappointing Experience– Not Recommended
Paid ~$4,000 for an RV honeymoon with Cruise America and received an old, malfunctioning vehicle.
No gas (couldn’t cook), no working fridge (lost $500 in food), no heating (froze at -8°C), and faulty water indicators causing constant stops.
Instead of a honeymoon, we dealt with ongoing issues and canceled plans. Customer service was unhelpful, and their response was that the RV was “operational”, offering just $300 compensation.
This was not a functioning RV- just a vehicle for driving.
Very disappointing experience. Think twice before booking.
March 27, 2026
Unprompted review
Reply from Cruise America
Hi Shai,
Thank you for your feedback.
We are sorry to hear that your experience did not meet expectations, especially for such an important trip. We understand how frustrating it can be to encounter issues while traveling and regret the inconvenience caused.
All customer concerns are taken seriously and reviewed thoroughly in accordance with the rental agreement and the details of each rental experience. While we recognize that not every situation results in the outcome a customer hopes for, our goal is always to provide a fair and consistent resolution.
We appreciate you taking the time to share your experience, as feedback like this is important in helping us improve our services moving forward.
Dave was very awesome!
Dave was very professional, patient and thorough. He worked hard to help us find a way to make our trip work- as it was complicated since we were doing drop off in another location. His brainstorming and assisting us with options s was a game changer. He even got back with us a couple times to e sure this would work. This is customer service at its finest! Ty for being personable and working hard to help make our family vaca!!!
April 14, 2026
Reply from Cruise America
Hi Lindsay,
Thank you for your wonderful review! We’re thrilled to hear Dave provided such professional, patient, and thorough service. It’s great to know his dedication, follow-up, and problem-solving made a meaningful difference in planning your trip. We truly appreciate your kind words and hope you have an amazing family vacation!
It was quick
It was quick. The agent found a workable solution to no inventory at the primary pickup location. And he spoke English
April 22, 2026
Reply from Cruise America
Hi James,
Thank you for your great review! We’re glad to hear our agent was able to quickly find a workable solution and assist you effectively. We truly appreciate your feedback and hope to see you again on your next adventure!
We bought a rental minnie winnie 2020…
We bought a rental minnie winnie 2020 131000 miles. Reasonable price. We bought it at the Denver location. I have to say, their salesman Vincent Desalvo was professional and personable. He knew 99% of the info we needed and his walk thru was very informative He made it easy and answered a ton of questions for us.
April 11, 2026
Unprompted review
Reply from Cruise America
Hi Gary,
Thank you for your review! We’re glad to hear you had a positive experience purchasing your RV and that Vincent provided professional, knowledgeable, and personable service. It’s great to know he made the process easy and informative. We truly appreciate your feedback and wish you many great adventures ahead!
very affordable an accomodating
April 20, 2026
Reply from Cruise America
Hi Anne,
Thank you for your great review! We’re glad to hear you found our service affordable and accommodating. We truly appreciate you choosing Cruise America and hope to see you again on your next adventure!
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