Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
Company replied
Company details
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Cruise America
Hi Karen,
Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our Customer Service Representative. Providing friendly, knowledgeable, and helpful service is what we strive for, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Even though the rv I requested was…
Even though the rv I requested was unavailable I still got great service.
July 11, 2026
Reply from Cruise America
Hi Minyhon,
Thank you for your wonderful review! We’re delighted to hear that, even though your requested RV was unavailable, our team was able to provide you with great service and assist you with your reservation. We always strive to make the experience as smooth as possible, even when availability is limited.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Unfortunately do to a medical issue we…
Unfortunately do to a medical issue we had to cancel. They made it easy and we very friendly. We will be back
July 10, 2026
Reply from Cruise America
Hi Jeffrey,
Thank you for your wonderful review! While we're sorry to hear that you had to cancel your trip due to a medical issue, we're glad our team was able to make the cancellation process easy and provide you with friendly service during a difficult time.
We truly appreciate your kind words and are grateful you chose Cruise America. We wish you all the best, and we look forward to assisting you on your next adventure when the time is right!
We are a South African family…
We are a South African family travelling across the USA, and we rented a Cruise America RV for a 3.5-month holiday. We are now about seven weeks into our trip, and unfortunately, this has been one of the most disappointing rental experiences we've ever had.
The problems started almost immediately. We've dealt with a leaking roof, broken table and bed mechanisms, and now our refrigerator has completely failed. We have already had to take the RV in for repairs once, losing valuable vacation time, and yet the problems continue.
What has been even more frustrating than the mechanical issues is Cruise America's customer service. Every time we report a problem, we're told to wait 24–48 hours for a supervisor to call us back. Every single issue has turned into a battle just to get assistance.
Our fridge and freezer are currently not working, meaning we're losing hundreds of dollars worth of food, yet there seems to be no sense of urgency. It's now been over 24 hours since we reported the issue, and we're still waiting for a supervisor to contact us to arrange repairs.
To make matters worse, we were promised a replacement RV more than two weeks ago, but we're still waiting with no clear communication or timeline.
We understand that mechanical problems can happen with any vehicle, especially one that's constantly on the road. What we cannot understand is the lack of urgency, poor communication, and the amount of time customers are expected to wait while their holiday is disrupted.
We invested a significant amount of money into this once-in-a-lifetime family trip, and instead of enjoying our vacation, we've spent far too much time dealing with breakdowns, repairs, phone calls, and waiting for callbacks.
Based on our experience so far, I cannot recommend Cruise America. The RV has been unreliable, and the customer service has made an already difficult situation far worse.
June 8, 2026
Unprompted review
Reply from Cruise America
Hi Nicole,
Thank you for taking the time to share your experience. We sincerely apologize that your family’s once-in-a-lifetime trip has been impacted by the issues you encountered with your RV. We understand how frustrating it must have been to experience multiple repairs, a refrigerator failure, and the disruption these issues caused to your travel plans.
We also regret that you were dissatisfied with the level of communication and support you received while working with our Traveler's Assistance team. Providing timely assistance and keeping our customers informed are priorities, and we're sorry we did not meet your expectations.
If you have not already contacted our Customer Relations team after the completion of your rental, we encourage you to email us at CR@CruiseAmerica.com. Our Customer Relations team reviews all post-rental concerns thoroughly, including Traveler's Assistance records and repair history, to ensure every concern receives a comprehensive review.
We appreciate you bringing your concerns to our attention and wish you and your family safe travels for the remainder of your journey.
solid communication skills and provided…
solid communication skills and provided an excellent level of service
July 16, 2026
Reply from Cruise America
Hi Mark,
Thank you for your wonderful review! We’re delighted to hear that our representative provided excellent service and communicated clearly throughout the reservation process. Delivering knowledgeable, professional, and helpful customer service is what we strive for, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Thomas,
Thank you for your wonderful review! We’re delighted to hear that David provided such a great experience and that you found him patient and easy to work with. Providing friendly and helpful service is what we strive for, and we truly appreciate your kind words.
We’ll be sure to share your feedback with David. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Speaking to the sales rep was very easy…
Speaking to the sales rep was very easy . He had the information available and booking was very easy. We did not get the exact dates we wanted but he was able to accommodate our needs as best he could
July 13, 2026
Reply from Cruise America
Hi Edgar,
Thank you for your wonderful review! We’re delighted to hear that your reservation representative made the booking process easy and had all the information you needed. While we’re sorry your preferred dates weren’t available, we’re glad he was able to accommodate your travel plans as best as possible.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Broken generator, no hot water, faulty door — and a $33.70 refund. Avoid.
We rented an RV from Cruise America (RA# 80902347) for a 10-day, 9-night cross-country trip from New Jersey to California, and it was the worst rental experience we've ever had.
The vehicle was handed over dirty, with a filthy fridge and marks all over the floor, despite Cruise America threatening customers with cleaning charges. The handover itself was rushed and inadequate, leaving us to figure out switches and control panels ourselves.
Then the real problems started. The generator wouldn't run for more than 30 seconds no matter what troubleshooting we tried (manual, videos, and their phone support). That meant no AC in the living area for the entire trip, which was dangerous for our dog, a brachycephalic breed that struggles in heat. We were forced to reroute the whole trip to stay at powered campsites every night, costing us nearly $1,000 extra in campsite fees. We also exceeded our prepaid 3,000 miles and burned extra fuel, all because they supplied a faulty vehicle.
The water heater never worked either, so it was freezing cold showers for 10 days. Their phone support's suggestion? That we rewire a control panel ourselves. Outrageous.
The side door latch kept failing from day 2. Even the deadbolt wouldn't hold it shut, and we had to tie it closed with rope to stop it swinging open while driving. The staff member at drop-off couldn't get it to stay shut either, so this wasn't user error.
We reported issues by phone during the trip and again at drop-off, then to customer relations as directed. After all of that, Cruise America refunded us $33.70. Thirty-three dollars, for a trip where their broken vehicle cost us over $1,000 in unplanned expenses and made a stressful international relocation miserable.
We will never rent from Cruise America again, and we'd urge anyone considering it to think twice. If anything goes wrong with the vehicle, you'll be left to fix it yourself and fobbed off afterwards.
June 7, 2026
Unprompted review
Reply from Cruise America
Hi Harvey,
Thank you for taking the time to share your feedback. We’re sorry to hear that your rental experience did not meet your expectations and apologize for the issues you encountered during your trip.
We also apologize that our Customer Relations team did not have the opportunity to fully review your claim before it was disputed through your financial institution. While we completely respect your decision to pursue a dispute with your bank, once a chargeback is initiated, it limits our ability to continue reviewing or resolving the claim directly. We regret that we were not able to reach your claim quickly enough, especially during our busy travel season when claim volumes are significantly higher than normal.
We understand your frustration regarding the condition of the RV, the generator, water heater, door latch, and the impact these issues had on your travel plans. We appreciate you taking the time to share your experience, and your comments have been shared with the appropriate teams for review.
Thank you for bringing these concerns to our attention.
Excellent Customer Service and a Seamless Booking Experience
I’ve made two reservations with Cruise America and had to cancel one of them. Both the booking and cancellation processes were seamless, and the customer service was excellent throughout. I would especially like to recognize Ms. Lisa Bostick, whose assistance was outstanding. She was highly efficient, professional, and exceptionally kind.
July 12, 2026
Reply from Cruise America
Hi Amir,
Thank you for your wonderful review! We’re delighted to hear that both your reservation and cancellation experiences were seamless and that you received excellent customer service throughout the process.
We’re especially pleased to hear your kind words about Lisa Bostick. Her efficiency, professionalism, and kindness are exactly the qualities we strive to provide, and we’ll be sure to share your recognition with her.
Thank you for choosing Cruise America. We truly appreciate your support and look forward to assisting you with your future travel plans!
Customer service / booking rep was…
Customer service / booking rep was friendly, knowlable and helpful.
July 2, 2026
Reply from Cruise America
Hi David,
Thank you for your wonderful review! We’re delighted to hear that our customer service representative was friendly, knowledgeable, and helpful throughout the booking process. Providing exceptional service and making the reservation experience easy for our customers is what we strive for.
Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Well I had an injury an was unable to…
Well I had an injury an was unable to make the trip, an I was unable to get a refund on the $300.00 that I put down on a deposit. And I could understand that if I just did not go but having an injury being in the hospital is a little different
July 2, 2026
Reply from Cruise America
Hi Raymond,
Thank you for your feedback. We’re sorry to hear about your injury and sincerely hope you are doing well and recovering.
We understand how unexpected medical situations can disrupt travel plans and how disappointing it is to miss a planned trip. We would appreciate the opportunity to review your reservation and the circumstances surrounding your cancellation. Please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information and any supporting documentation so we can review your concerns in greater detail.
Thank you for bringing this matter to our attention, and we wish you a speedy recovery.
Reply from Cruise America
Hi William,
Thank you for your wonderful review! We’re delighted to hear that our representative was thorough, pleasant, and helpful during your call. Providing friendly, knowledgeable service is what we strive for, and we truly appreciate your kind words.
Thank you for choosing Cruise America, and we hope to assist you with your next adventure!
My agent
My agent, I think her name was Lisa made the booking easy, explained everything to me, had the patience to answer all of my questions.
July 8, 2026
Reply from Cruise America
Hi Cheryl,
Thank you for your wonderful review! We’re delighted to hear that Lisa made the booking process easy, took the time to explain everything, and patiently answered all of your questions. Providing knowledgeable and friendly service is what we strive for, and we’re so glad she made your experience a positive one.
We’ll be sure to share your kind words with Lisa. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Reply from Cruise America
Hi Larry,
Thank you for your wonderful review! While we're sorry to hear that your plans changed, we're glad our team made the cancellation process easy and hassle-free. We truly appreciate your kind words and hope to have the opportunity to assist you with your future travel plans. Thank you for choosing Cruise America!
I have used Cruise America many many…
I have used Cruise America many many times and has never disappointed!
July 6, 2026
Reply from Cruise America
Hi Scott,
Thank you for your wonderful review and for being a loyal Cruise America customer! We’re delighted to hear that you’ve rented with us many times and that we’ve consistently met your expectations. Your continued trust and support mean a great deal to us.
Thank you for choosing Cruise America for your adventures. We look forward to welcoming you back for many more trips to come!
Very helpful
June 25, 2026
Reply from Cruise America
Hi Joe,
Thank you for your wonderful review! We’re delighted to hear that our team was very helpful. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
I think they’re heartless and they’re…
I think they’re heartless and they’re cruel. My medical procedure was rescheduled and impacted my trip. I called less than 24 hours later to get my deposit back and they wouldn’t do it. I hate how these corporations act like they need our money more than we need our money. I planned on purchasing an RV and I will never work with this company ever again.
July 1, 2026
Reply from Cruise America
Hi Charisse,
Thank you for your feedback. We’re sorry to hear about your medical situation and sincerely hope your procedure went well.
We understand how frustrating it can be when unexpected medical circumstances affect your travel plans. If you have not already contacted our Customer Relations team, we would appreciate the opportunity to review your reservation and the circumstances surrounding your cancellation. Please contact us at CR@CruiseAmerica.com with your reservation information and any supporting documentation so we can review your concerns in greater detail.
Thank you for bringing this matter to our attention, and we wish you all the best in your recovery.
⭐☆☆☆☆
⭐☆☆☆☆
I would **never** rent from Cruise America again, and I strongly recommend that anyone considering them look elsewhere.
Our family rented an RV for what was supposed to be a four-day vacation. Instead, three of those four days were spent dealing with catastrophic mechanical failures, repair shops, roadside emergencies, and a vehicle exchange.
The most shocking part? We later discovered the black and gray water plumbing underneath the RV had been held together with **duct tape and zip ties instead of proper support brackets.** It eventually failed at a gas station, dumping raw sewage and covering me while I tried to make an emergency roadside repair. It was disgusting, humiliating, and completely avoidable.
An authorized RV repair facility in San Diego inspected the vehicle and told us it was **illegal to operate.** Despite knowing this, Cruise America instructed us to continue driving it to another location for an exchange, putting my family at risk and exposing us to potential legal consequences if we had been stopped.
The problems didn't stop there.
The generator had never been properly inspected before we left. A breaker hidden behind the maintenance panel had been left switched off, leaving us without air conditioning, heat, or microwave power for the first two days while traveling through 100-degree temperatures and freezing nights.
When we finally arrived at the pre-arranged exchange location in Lakewood, the office was **closed.** We ended up completing paperwork with a neighbor who openly admitted he didn't even work for Cruise America and had no idea how to inspect the replacement RV.
Even the replacement vehicle wasn't properly prepared. The hot and cold water lines were installed backward, and the tires were 10–15 PSI underinflated.
After everything we endured, Cruise America refused to fully compensate us despite extensive documentation, repair invoices, photographs, and written confirmation from the repair shop that the original RV should not have been on the road.
What concerns me most isn't that mechanical problems happened—machines can fail. It's that this company appears willing to rent out poorly maintained vehicles, send customers onto the road in unsafe conditions, and then avoid taking meaningful responsibility afterward.
This wasn't just an inconvenience. It was a serious safety issue that exposed my family to unnecessary risk, destroyed the majority of our vacation, and forced us to spend our time fixing problems that never should have existed.
If a company is comfortable sending customers out in an RV that a certified repair shop later declares **illegal to drive**, then I have absolutely no confidence in their inspection process or their commitment to customer safety.
There are plenty of RV rental companies. I sincerely encourage anyone considering Cruise America to choose one that values preventative maintenance, customer safety, and accountability.
Cruise America has permanently lost our business, and I cannot recommend them to anyone.
March 16, 2026
Unprompted review
Reply from Cruise America
Hi Katrina,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you described and understand how upsetting and frustrating this must have been for you and your family.
We sincerely apologize for the mechanical issues, the disruption to your vacation, and the concerns you raised regarding the condition of the RV and the assistance you received throughout your trip. We understand how disappointing it is when a long-planned family vacation is impacted by unexpected vehicle issues.
If you have not already contacted our Customer Relations team, we would appreciate the opportunity to review your rental experience in greater detail. Please contact us at CR@CruiseAmerica.com with your reservation information and any supporting documentation so we can conduct a thorough review of your concerns.
Thank you for bringing these matters to our attention.
Reply from Cruise America
Hi Tina,
Thank you for your wonderful review! We’re delighted to hear that David went above and beyond to help and accommodate you. Providing exceptional customer service is what we strive for, and it’s great to know he made such a positive impression.
We’ll be sure to share your kind words with David. Thank you for choosing Cruise America, and we hope you have an amazing adventure!
Unfortunately
Unfortunately, we had to cancel due to circumstances changing our original plans. This cancelation process was smooth and streamline. hassle fee.
June 18, 2026
Reply from Cruise America
Hi Wayne,
Thank you for your wonderful review! While we're sorry to hear that your plans changed, we're glad the cancellation process was smooth, straightforward, and hassle-free. We appreciate your kind words about our team and hope everything works out for you. We look forward to the opportunity to assist you with your future travel plans!
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