Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once bo... See more
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Review summary
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Reviews shaping this summary
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were... See more
Company replied
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to reso... See more
Company replied
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East. We spoke to Kimberley from cruise nation who assured us she would get us sorte... See more
Company replied
Company details
Written by the company
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Contact info
Cruise Nation HQ, Ferryboat Close, SA6 8QN, Swansea, United Kingdom
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4.8
Excellent
2K reviews
Replied to 40% of negative reviews
Typically replies within 1 month
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Jemma replied with my query virtually…
Jemma replied with my query virtually straight away via email. Very impressive 👏
March 6, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma responded so quickly and was able to assist with your query. We’ll be sure to share your comments with Jemma and the wider team, who work hard every day to deliver great service.
After contacting Kimberley/Cruisenation…
After contacting Kimberley/Cruisenation on numerous occasions each issue has been handled patiently. courteously and professionally.
March 2, 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Excellent customer service
After a fabulous cruise/stay holiday, we found ourselves unable to fly home due to the war affecting the Middle East.
We spoke to Kimberley from cruise nation who assured us she would get us sorted and ring us back .
She was as good as her word and has rebooked us on flights and booked our accommodation for 4 more nights.
We all felt reassured after speaking to her and are happy with the way the situation has been dealt with considering the changing situation that is currently happening.
March 5, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. While we’re sorry your travel plans were affected by the situation in the Middle East, we’re delighted to hear that Kimberley was able to support you and provide reassurance during what must have been a very stressful time. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you have a safe journey home.
Dubai Stay and Cruise.
We were booked to go to Dubai on 12 March and sail on MSC Euribia on 14 March. Both the flights (by Emirates) and the cruise (by MSC) have now been cancelled due to the ongoing conflict in the area and have stated that full refunds are available. However, I booked this as a package and am being told by Cruisenation that they will not provide a refund but only offer a credit against another cruise. Due to booking under a package I should have the strongest legal rights for a full refund. This company is ABTA and ATOL protected.
Update. I have now received a full refund. Thank you so much CRUISENATION. It was a horrible situation.
I will definitely use you again.
March 4, 2026
Unprompted review
Reply from Cruise Nation
We’re very sorry for the disruption caused to your Dubai cruise and stay holiday following the cancellations due to the ongoing situation in the region. We completely understand how frustrating and disappointing this must have been.
Since your review, I can see our support team has been in touch and & have confirmed that a full refund has now been actioned and is currently being processed by our refunds team.
If you would like to check the status of your refund, please contact refunds@cruisenation.com, where a member of the team will be happy to assist and provide an update.
We sincerely apologise for the inconvenience caused and appreciate your patience while this was being resolved.
Olivia great customer service
Once I had been contacted by the person Olivia who could sort out my problem with the outbound flight the service I received was exceptional.
Olivia was very professional and clearly understood my issues and resolved it to my satisfaction within 24hrs.Thanks Olivia
February 26, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia was able to resolve your outbound flight issue so quickly and professionally. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver great service.
I emailed yesterday regarding looking…
I emailed yesterday regarding looking at prices to upgrade our flights for our trip.
Kimberley (customer services) got right back to me really quick, she was very lovely and helpful gave me a great deal/prices, So I have now booked an upgrade, making my holiday even better
Shout out to Kimberley : ) Thank you.
February 26, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Kimberley responded so quickly and was able to secure a great upgrade option for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope the upgrade makes your holiday even more special!
Great customer service!
Laura was very helpful indeed! She was very patient and took time to go through alternative hotel accommodation.
February 25, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Laura was able to assist you so patiently and help you explore alternative hotel options. We’ll be sure to share your lovely comments with Laura and the wider team, who work hard every day to deliver great service.
Online Paymant issue ... quickly resolved.
Had an issue with online payment, (payment taken but no actual booking).
However ... quickly resolved by the Cruise Nation team, who were helpful, responsive and professional.
Thanks Jemma. :)
February 20, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your feedback. We’re sorry to hear you experienced an issue with the online payment, but we’re pleased to know it was resolved quickly by the team. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Our MSC cruise was cancelled at very…
Our MSC cruise was cancelled at very short notice 14th Jan before our planned departure on Feb 13th
As MSC redeplyoyed our ship .
We still have not had our refund and very little communication from Cruise Nation . MSC an informed me that the refund should come direct from CruiseNation .
Terrible customer service .
February 24, 2026
Unprompted review
Reply from Cruise Nation
We’re very sorry to hear of your frustration following the cancellation of your MSC cruise. We completely understand how disappointing and concerning this situation must have been.
Due to the cruise line’s short-notice cancellation, we needed to work across several departments and with the supplier directly to ensure the refund was processed correctly.
We are pleased to confirm that your refund has now been processed and should be with you shortly.
If you require any further assistance regarding your refund, please contact our dedicated team at refunds@cruisenation.com, who will be happy to help.
We sincerely apologise for the delay and any lack of communication you experienced — this is not the level of service we aim to provide, and your feedback is being taken seriously.
Accommodation query
We spoke to Jemma at Cruise Nation initially by telephone with two queries. Jemma responded by email, as requested, explaining what she had done and she kept us informed all the time. Both issues were resolved within a few days, including contacting our cruise line and a hotel in Italy. Jemma was extremely helpful and efficient.
February 24, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist with your queries and keep you fully informed throughout, ensuring everything was resolved efficiently. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
I ask many questions about my booked…
I ask many questions about my booked cruise trip , Cruise Nation reply me very soon with details.
February 22, 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Thanks
Jemma was really helpful and quick to reply.
It was lovely to deal with a person straight away rather than a bot
February 21, 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
Cruise Nation’s handling of a cancelled cruise
Have always used Cruise Nation to book every cruise we have ever been on.Their expertise and commitment to customer service is second to none.This was demonstrated more so when our cruise was cancelled by the Cruise Line less than a month before we were due to sail.Cruise Nation were there every step of the way with a prompt refund,information and up to date communication.We would like to thank in particular Janine from customer services who was exceptional in every aspect.We wish to thank her personally for her support through all of this.We could not have navigated the process without you.
February 13, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your continued loyalty and for taking the time to share such thoughtful feedback. We’re truly sorry that your cruise was cancelled, but we’re pleased to hear that our team was able to support you throughout the process with clear communication and a prompt refund.
We’ll be sure to share your thanks with Janine and the wider team, who work hard every day to deliver great service. Your support means a great deal to us, and we look forward to assisting you again in the future.
Janine was very helpful helping us fix…
Janine was very helpful helping us fix an issue with our booking and made us feel at ease that it was getting taken care of great service x
February 21, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to help resolve your booking issue and provide reassurance along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Jemma is a role model superstar
Well what a breath of fresh air Jemma was, helpful, knowledgeable and quick. Very reassuring. I've done many cruises and sometimes after sales can be poor but not with cruise nation!
February 20, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such helpful, knowledgeable and reassuring support. It’s especially lovely to receive such positive comments from an experienced cruiser. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
phoned and got a human !
The person that I delt with was excelent !
February 20, 2026
Unprompted review
Reply from Cruise Nation
Thank you for the wonderful review !
International Rescue
No fault of cruise nation but our flight today was cancelled due to a strike in Argentina. PANIC!!! American Airlines then Iberia were no help, but Kimberly at Customer Services came to the rescue!! Two more days of holiday now!
February 19, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your fantastic feedback. Whilst we’re sorry your flight was affected by the strike, we’re delighted to hear that Kimberley was able to step in and assist when you needed support most. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you enjoyed the unexpected extra days of holiday!
Incredible service
Incredible service!
Jemma particularly was absolutely fab, so lovely & helped us no end. We were thrilled with service received and had the most peaceful, incredible holiday!
February 3, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such fantastic support and helped make your experience so special. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service. We’re so pleased you had such an incredible and peaceful holiday!
Great service and response times.
Olivia was quick to respond, even though we had to book different flights because of cancellations, Olivia obtained multiple options and was very helpful.
February 18, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Olivia was able to respond quickly and provide multiple flight options following the cancellations. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Extremely helpful & accommodating
Janine our contact was extremely helpful & accommodating with queries and additional requests we have made. Our requests were answered promptly & the company are very easy to get in contact with either by phone or email.
February 18, 2026
Unprompted review
Reply from Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine has been so helpful and accommodating with your queries and additional requests, and that you’ve found it easy to get in touch with our team. We’ll be sure to share your comments with Janine and the wider team, who work hard every day to deliver great service.
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