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Crunchyroll Reviews 1,566

•
TrustScore 1.5 out of 5

1.3

Movie Streaming Service
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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, most reviewers were let down by their experience overall. Many customers find the service to be of poor quality, with numerous issues across its platform and content offerings. People frequently report problems with the website and user experience, citing bugs, slow performance, and a disorganized interface. The content itself is often criticized for a limited selection, missing episodes, inconsistent subtitles, and a lack of desired dub options. Reviewers also express frustration with subscription management, including difficulties canceling and issues with memberships not being correctly applied. Conversely, a small portion of people felt that the service provides plenty to watch and loads videos quickly, with some having no issues over years of use.

What people talk about most

Website

Customers had negative experiences with the website, describing it as buggy, slow, and unreliable, with... See more

Subscription

Reviewers express widespread dissatisfaction with the subscription service, citing issues such as high prices... See more

Product

Customers consistently note negative experiences with the product, citing a severely limited selection of... See more

Service

Reviewers highlight negative aspects of service, with many finding it frustrating and disappointing, often... See more

User experience

Users describe negative interactions with user experience, citing issues with account management, login... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

Got Crunchyroll to watch anike on a 11h flight to China on my massive tablet, the app kept crashing, cpuldwatch a thing and made carrying my tablet on an intercontinental journey pointless. This was... See more

Rated 1 out of 5 stars

Customer support lied about a episode being not available in my region but released globally after it had already been delayed a week, when its not released anywhere. The UI and options are lacking an... See more

Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Waste of a company

no proper library, Ai subtitles Data leak and increasing subscription prices for no reason disabling comments shitty UI and blatant greediness

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Subscription too high for what you get

Subscription too high for what you get. Takes away the social aspects like having profiles and interacting with other users. Removes comments on anime episodes. Refuses to add mini player for android. Selection in 2026 is embarrassing. Going after piracy sites with better service and selection. Clearly forgot where they came from

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Worst app everrrrr I swear bro they are…

Worst app everrrrr I swear bro they are taking down everything. They can't take take down all the pirates because we will fight back literally these guys don't know how to make a proper anime streaming app bro. I swear aniwatch and hianime was way better than Crunchyroll.

May 26, 2026
Unprompted review
Rated 1 out of 5 stars

Dog shit services I've ever experienced…

Dog shit services I've ever experienced with the app. I don't think I'll ever find myself resubing to their premium services. Piracy will never end if these entertainment companies don't deliver what we want, oh boy and I'll keep loving piracy

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

you fr man??

Dude, like you can’t even give us the FIRST SEASON free anymore?? You fr right now?? Some of us are teenage fans and 1) we can’t afford that on our own 2) we are getting called posers and fakes cause people who are allowed to watch anime and the families pay for it think we are

thanks sooo much. and you wonder why so many people pirate anime.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY TRASH

ABSOLUTELY TRASH. The anime library is so frigging small, I better off with other "questionable" websites ong

May 25, 2026
Unprompted review

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