Crutchfield Reviews 22,325

The addition of the pigtail adapter made installation very easy.

My customer service technician was very friendly and knowledgeable also patient which is very important to me.
He had everything I wanted, told me how everything would work together and keep in touch to make sure I was satisfied. Crutchfield done and excellent job at packaging and shipping my order. It got here in fine shipping in the time frame promised

I appreciate being able to input my make and model and given listings of compatible options. The addition of the speaker connectors made installation very easy. Effortless service and am very happy with my new speakers.

I ordered a $3,000 subwoofer from them. It is large so it had to be shipped freight. It supposed to be here in three days. After a week I called Crutchfield for help and for another week they tried to locate it with the help of the shipper, but it couldn't be found. I told them to cancel the order and refund my money then. However, they told me the cannot and will not refund my money until the subwoofer is found and returned to them and then it will take several days AFTER that for me to get a refund. However, I had NOTHING to do with the fact that the shipper lost this item. I had no control over it ever being returned. But Crutchfield refused to budge.
Update: since this review Crutchfield did reach out to me and offered to give me a discount on the subwoofer. They also said they didn't think this was handled appropriately and they gave me some indication that they were talking about making changes so this wouldn't happen again. I do believe they are sincere and I have regained some trust in them. I believe the company itself is a great company and that they didn't have a good policy to handle my unique situation. Lastly, since I already ordered the speaker from someone else, I told them the discount offer wasn't necessary, but what they could do is agree that if I called for support on this speaker, that they would help me even though I didn't purchase it from them. The agreed to do that. Thanks Crutchfield.

When I purchased my turntable, I had a great conversation with my representative on Chat (not AI). My order was delivered quickly. Order a couple of adapters yesterday, and they are scheduled for delivery tomorrow. This is a good, customer service focused company.

I’m a satisfied repeat customer of Crutchfield for several reasons. One, their prices are competitive. Two, their shipping and tracking is reliable. Three, and most important to me is customer service. When I’ve had technical questions about their products in the past I’ve easily been able to reach friendly professional representatives to answer any questions I’ve had. Thanks Crutchfield.

I have used Crutchfield for every audio purchase since I was a teenager, I am now 45. They are the best in the business and their customer service goes unmatched.

Great selection and good information about items. Order fulfillment is top notch and pricing is very good.

Fast shipping and best price every time for what I need

What I needed was shipped quickly and efficiently.

The pre-set harness made it easier to install my replacement system.

Jorge was great! He was patient and answered all questions. The no pressure way Crutchfield goes to market with a great support team will serve them very well and they will "standout" as best in class.

Great product choice. Great customer service. We're repeat customers and wouldn't buy anywhere else

My Crutchfield rep was outstanding!

Listened to my needs and didn’t try to oversell me.

Did sell me all the necessary items required for straightforward installation.

Had one question; called support and they professionally helped.

I’d strongly recommend them to anyone (with a little common sense) for a self installation.

Or if you’re not comfortable with tools, schedule them for a installation.

Ordering was simple, kept me well informed regard order progress and shipment. Easy, fast and efficent

Great navigation through the website. The filters allow you the ease of narrowing down to your specific vehicle and the comparison feature gets to the fine details of the product. Spec's are easily displayed.
Install was super easy along with the recommended installation gear. Well worth the few extra dollars.
My Pioneer Head unit was packaged great and shipped extremely quick. Arrived 2 days early.

i'm every disappointed on your shipping I bought my elac debut center channel March 25 2026 and I expecting to come March 31 between 11:00 am-2;00Pm and I'm so excited and when I check again it will e deliver that day between 4:00 PM -6:00 I been waiting till 7;00 PM and finally say it will be deliver tomorrow , it been so frustrating to wait all day for nothing.....hope fully tomorow April 1

I have now learned that with the last three tech purchases - I will only go to Crutchfield to by my gear. The prices are great, but the technical support is absolutely the best. I had a difficult car stereo to replace in a Subaru with a system already installed. There was a lot of interface between the Subaru / the existing system / and the new JVC deck. Crutchfield tech support was there on a Friday and a Saturday to help me with interface connections. Even sending me Subaru schematics. Do not go anywhere else to buy your equipment. Also the sales people are great setting up equipment that works with my existing system. They also helped me build an install my theater a few months ago with my LG 88 inch OLED and full surround. Crutchfield is awesome.

Rusty was detail oriented with the highest performance goals per my request.

Not all the info was correct they gave me. I was told the front and back speakers was 6 by 8 the front was but the back was not. The back was 6 1/2 round . But I ordered what they said so now I have 2 sets of 6 by 8’s