Crystal Clear Skincare Reviews 21

I'm breaking up with Crystal Clear despite liking the products. The glass bottles that the intensive moisturiser comes in never empty properly. The pump gives up about half way through every single time, and turning the bottle upside down makes it tricky to get the right amount. Plus the opening is too small to get a finger into to prise the last bits out. Frustrating, time-consuming and wasteful. Now, on Easter Monday, as so often before, the sale does not include the two products I use most often, and the moisturiser is "out of stock". I clicked on chat while on the website and the questions I was forced to answer before I could ask a question made it clear that the company is only interested in salons and not individual customers - as evidenced too by this profile on Trustpilot not being claimed or the comments being answered. That's it Crystal Clear, I'm off to find a beauty brand with great products that actually seems to care about customers. I don't think I'll have to look far.

So many brands out there it’s hard to know what is right for you.
I contacted Crystal Clear direct as a couple of people had recommended them.
I have to say they couldn’t have been more helpful, after several back and forth calls & emails, I now have a very comprehensive skin routine that actually works!!!!
My skin has never looked or felt better, I get asked all the time what I’m using & Crystal Clear told me where my nearest clinic was to start a course of facials so I’m super excited to now have an in clinic treatment plan & the best home care possible. . Thank you Crystal Clear x

Really love the skincare products. Customer services very responsive. I would highly recommend !

I use crystal clear skincare and machines in my clinic. They are amazing. Great results and great price. The customer service is fantastic and the clinic support is fantastic.

The products come highly recommended from quite a few people I know in the skincare industry and after calling for some advise i started off with a basic skincare routine which really helped with my breakouts and overall complexion. I’ve now elevated and added in boosters and pharma grade hyaluronic serum which has genuinely changed everything for me I now feel confident with bare skin everyday and have a booked a course of the new skinstorm treatments in my local salon which I can’t wait to start!

Have now tried a few of the products after the advice from one the ladies I've been back and forth on email with. I now have my daily routine set in the form of Soothing Cleansing Gel, Crystal Polish & Protect & Repair. I can highly recommend.

I love using Crystal Clear Skincare - especially after a treatment as the products are all clinically proven and the results I can see are amazing!
My favourite is the soothing cleansing gel I use every morning and evening as well as the oxygen face polish which gives my face an exfoliated smooth surface!

Absolutely love the no shine serum. I have really oily skin and it works wonders

I've been using both Skin Repair Moisturiser & Skin Brightening Complex for a few years & I must say the results are amazing. My skin always feels hydrated & the Skin Brightening Complex leaves a lovely glow & also is great as it also contains SPF15

After speaking to someone at Head Office for a bit of skincare advice, the lady I spoke to was fabulous! I now have a new routine and my skin looks fantastic.

Really great products, quick delivery, good customer service - always a pleasure to order from!

Having issues with the pump on moisturiser.
Sent a email several weeks ago
No response
Very disappointed with this company have been a loyal customer for over 20 odd years.

4 times trying get in contact with c service regarding my order been sent wrong
Woman told me yesterday sorry the person dealing with this has been off sick can't no one else help !!!

Been using crystal clear products for the last 4 months and they are honestly the best products I’ve ever used and seen effective results with! I won’t use any others brand now :-)

Had amazing results on my own skin following crystal clear treatments and a skincare regime from my skin therapist. Fast forward a few years I have trained in skin and purchased the Resurface & Heal skin system. All of my clients love this treatment and I'm so thankful to Crystal Clear for answering my never ending questions, all of their support and for such great training with their training manager Chelsea!

I purchased some Deep Cleanse Gel and Rewind 10 for my wife. Items arrived really nicely wrapped the next day and my wife was so happy! Would highly recommend.

Great skincare brand, have worked with crystal clear for over 15 years as a clinic Partner and have nothing but good things to say.

No only are the treatments clinical proven, they offer a range of training and continuously update the product range and facial options. I really enjoy the marketing feature saves me so much time creating social content!

Ordered two skincare products, didn’t realise coming from US as the company website is Co.UK

Queried delay in delivery - told DHL had tried to deliver it at 4.50am, and funnily enough received no answer at door (luckily they didn’t ring the doorbell).

Then received Customs and Excise note stating fee of £41.72 was payable to Royal Mail before they’ll release it. Looked into this and the company said the two £6.95 items were worth £114 each! Hence over Customs threshold. Sent photo of card detailing this to company and they reply they’re not responsible for a ‘random Customs catch’! No it wasn’t Customs at fault, it was because the Crystal Clear Co had detailed the value at £114 each item.

My advice - avoid them or get ready to pay over three times the item prices just to get them delivered!

Not happy ...