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Crystalclearbristol Reviews 

293
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and efficient installation teams for arriving on time, working hard, and leaving everything extremely clean and tidy. Consumers also appreciate the exceptionally high quality of the products, noting that the new windows and doors beautifully transform their homes while improving warmth and quietness. Some reviewers were not happy with aftersales support, mentioning long delays in resolving product defects, cracks, and missing confirmation details. A few people also experienced poor communication and unhelpful staff attitudes when trying to address installation damage or ongoing unresolved faults.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, highlighting professional and efficient installations. Consumers... See more

Product

People report positive experiences with product, highlighting the exemplary quality of windows and doors.... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the windows and doors.... See more

Customer service

Customers had ambiguous experiences with customer service, marked by a sharp contrast in feedback. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased! Good communication from start to finish which is rare nowadays, the product looks great and the workmanship was good. A second visit was required to fit an additional piece and this wa... See more

Company replied

Rated 5 out of 5 stars

Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... See more

Company replied

Rated 5 out of 5 stars

We had all of our windows and our patio doors replaced with Crystal Clear. It was a great experience overall. The team were quick to get us measured up and provide a quote and then production of the w... See more

Company replied

Rated 5 out of 5 stars

Really slick but supportive quotation process working with Laurence - so straightforward but with a focus on quality and our needs. Our three windows were ready on time and in fact got fitted three w... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Door Manufacturer

Written by the company

Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(293)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great team

The installation team were great. They were friendly and tidied up as they went. The windows and doors look great and the house feels warmer.

December 3, 2025
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Reply from Crystalclearbristol

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the installation and that the team made the experience a positive one. It’s great to know the new windows and doors are already making your home feel warmer. If you need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Quality product professionally…

Quality product professionally installed by Kevin & Jason. Thanks guys, great job!

December 4, 2025
Unprompted review
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Reply from Crystalclearbristol

Hi Dave,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of the product and the installation. Kevin and Jason will be delighted to know their work made such a positive impression. We truly appreciate you taking the time to share your feedback!

Thanks again, and please don’t hesitate to reach out if you need anything in the future.

Rated 5 out of 5 stars

First class service

Crystal Clear supplied a steel/glass door for us. The product is fabulous and the quality of service was first class from start to finish. They were extremely responsive, proactive and knowledgable and when a small grub screw was missing (not their fault) their after sales service was superb. I can’t speak more highly of them

December 3, 2025
Unprompted review
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Reply from Crystalclearbristol

Hi there,
Thank you so much for the wonderful review! We’re delighted to hear that you’re enjoying your new steel/glass door and that the entire experience—from initial contact to after-sales support—met your expectations. Our team always aims to be responsive, proactive, and thorough, so your feedback means a lot.

We’re glad we could quickly sort out the missing grub screw, and we truly appreciate you taking the time to share your experience. Thanks again for your trust and kind words!

Rated 5 out of 5 stars

Great professionalism and communication!

I found that the communication and professionalism of the whole team at Crystal Clear put me at ease throughout the process. I was nervous about the work to be done but the sales and installation folks were lovely, prompt and always happy to help with any questions I had. Reasonable price for a bespoke product too.

November 25, 2025
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Reply from Crystalclearbristol

Thank you so much for your kind words! We’re delighted to hear that our team was able to put you at ease throughout the process. It’s completely natural to feel a bit nervous before a project, so we’re glad our sales and installation teams were able to support you and answer all your questions. We also appreciate your comments on the value of our bespoke products.

Thank you for choosing Crystal Clear — it was a pleasure working with you!

Rated 5 out of 5 stars

Excellent Experience

Excellent advice and guidance in the showroom prior to ordering, followed by an efficient and quality installation by Steve and Louis. They showed attention to detail, cleared up after them and were nice chaps up have around. Crystal Clear were recommended to us and I’d have no hesitation in recommending them to others now.

November 26, 2025
Unprompted review
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Reply from Crystalclearbristol

Hi John,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had a great experience in our showroom and that Steve and Louis delivered an installation you were happy with. We take real pride in attention to detail and professionalism, so it’s fantastic to know this came through.

We truly appreciate your recommendation and are grateful you chose Crystal Clear.

Best regards,
The Crystal Clear Team

Rated 5 out of 5 stars

A quality product and installation by in house team

From planning what we wanted to the visit and discussion at the showroom and to completion this has been a quality experience. We could call our named contact and get helpful replies. The survey was accurate within mm it seems for our doors and the install guys Jason and Kevin worked very hard and did a quality job. Particularly the details around finishing matching our render. The doors are beautiful and a game changer for our home and slide beautifully. I may stop playing with them soon !

November 6, 2025
Unprompted review
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Reply from Crystalclearbristol

Hi Gillian,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a positive experience from start to finish — from your visit to the showroom through to the installation. It’s great to know that Jason and Kevin’s attention to detail and craftsmanship made such a difference, and that you’re loving your new doors! We’ll be sure to share your kind words with the whole team.
Enjoy your beautiful new addition — and keep sliding them for fun a little longer!

Best regards,
The Crystal Clear Bristol Team

Rated 5 out of 5 stars

Triple sliding doors or 5 door bifold?

We dropped in to the show room to try & decide between bifold doors & sliding doors. Nigel was very informative & generous with his time explaining the different grades of frames & glazing.
The fitters were polite & efficient.

October 20, 2025
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Reply from Crystalclearbristol

Hi,
Thank you so much for your lovely review! We’re delighted to hear that Nigel was able to help you choose the right doors and that our fitting team made a great impression too. We really appreciate you taking the time to share your experience and hope you’re enjoying your new doors!
– The Crystal Clear Bristol Team 💎

Rated 5 out of 5 stars

Excellent Service and Excellent Product

Excellent Service and Excellent Product

From the initial contact the replacement of our back door went very smoothly and efficiently.
During Nigel’s visit he took great pains to ensure that he understood our requirements exactly and provided advice, an exact price and a clear description of the process and schedule of installation.
We were kept well informed of progress and on the day of installation Jason and Kevin installed the new door very quickly and efficiently and took pains to ensure that we were satisfied with the installation and service. They also provided very comprehensive advice on ongoing maintenance.

In summary, a very professional, efficient and successful process.

I am very happy to recommend Crystals product and service to any potential customers
Gil Slater

October 22, 2025
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Reply from Crystalclearbristol

Dear Gil,

Thank you so much for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you’re so pleased with your new back door and the service you received from Nigel, Jason, and Kevin. At Crystal, we pride ourselves on delivering a smooth, professional, and transparent process from start to finish, so it’s great to know this was reflected in your installation.

We truly appreciate your recommendation and your kind words—it means a lot to our whole team. Enjoy your new door, and please don’t hesitate to contact us if you ever need any further assistance.

Warm regards,
The Crystal Team

Rated 5 out of 5 stars

Professional advice and service

Professional advice and service. Windows seem good, too

October 22, 2025
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Reply from Crystalclearbristol

Thanks for the great review! We’re delighted that you found our advice and service professional and that your new windows are living up to expectations.

Rated 5 out of 5 stars

A great job from start to finish

Really slick but supportive quotation process working with Laurence - so straightforward but with a focus on quality and our needs. Our three windows were ready on time and in fact got fitted three weeks ahead of schedule! One window upstairs was a complex job but no problems. Fitters were friendly and professional and did a first class job. Would highly recommend Crystal Clear and will look to use them again in the future.

October 1, 2025
Unprompted review
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Reply from Crystalclearbristol

Thanks for taking the time to share your experience! It’s great to hear that Laurence and the team made the process easy and that you’re happy with your new windows. We really appreciate your recommendation and can’t wait to work with you again in the future!

Rated 5 out of 5 stars

Excellent fitting of new windows (wood…

Excellent fitting of new windows (wood to pvc) all finished in a timely manner by Steven and Shaun. Skilled, professional service, polite and friendly, everything cleaned up afterwards and they arrived on time. I would definitely recommend Crystal Clear to family and friends - I’m delighted with the quality of the windows. Thank you so much.

October 23, 2025
Unprompted review
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Reply from Crystalclearbristol

Thank you for your wonderful feedback! We’re so pleased to hear that Steven and Shaun provided such a professional and friendly service, and that you’re delighted with your new windows. We truly appreciate your recommendation and your kind words!

Rated 4 out of 5 stars

We are very happy with our new…

We are very happy with our new aluminium windows and door, although the scheduling of the installation could have been a little bit smoother Steve and Louie did a wonderful job installing them. They were very fast and tidy. The price of our windows was also very reasonable.

September 25, 2025
Unprompted review
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Reply from Crystalclearbristol

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your new aluminium windows and door, and that Steve and Louie did such a great job. We appreciate your comments about the scheduling — we’ll take that on board to make future installations even smoother.

Rated 5 out of 5 stars

Supply and fit crystal clear windows

The team of Kevin jason and shaun carried out the installation in an extremely professional manner they were freindly polite and very tidy we would not hesitate to recommend them to anyone considering the company

September 24, 2025
Unprompted review
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Reply from Crystalclearbristol

We really appreciate your positive feedback. It’s great to hear that Kevin, Jason, and Shaun carried out the installation to such a high standard and made the experience pleasant throughout. Thank you for recommending us!

Rated 5 out of 5 stars

New Bay Window

We had a new bay window fitted by Kevin and Jason, they did a fantastic job. We would highly recommend Crystal Clear on price and service.

September 22, 2025
Unprompted review
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Reply from Crystalclearbristol

Thank you so much for your kind words! We’re delighted to hear that Kevin and Jason did a fantastic job fitting your new bay window. Your recommendation means a lot to us, and we’re so pleased you’re happy with both the price and service. Enjoy your new window, and don’t hesitate to reach out if we can help with anything in the future!

Rated 5 out of 5 stars

Highly recommend

Great service as always, kevin and Aaron did a great job, efficient and polite.

September 1, 2025
Unprompted review
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Reply from Crystalclearbristol

“Thanks so much for the amazing review! We’re glad Kevin and Aaron could help and make things easy for you. We really appreciate your support and can’t wait to help you again next time!”

Rated 5 out of 5 stars

We were happy with the process from…

We were happy with the process from start to finish. The guys fitting the windows were great throughout the 4 days. And left a great job. I definitely recommend Crystal Clear.

August 4, 2025
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Reply from Crystalclearbristol

Thank you so much for your kind words! We’re delighted to hear you were happy with the process from start to finish, and we’ll be sure to pass on your feedback to the fitting team. It’s great to know you’re pleased with the results, and we truly appreciate your recommendation.

Rated 4 out of 5 stars

Efficient

Efficient, well skilled and personable installers.

August 4, 2025
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Reply from Crystalclearbristol

Thank you so much for your kind words! We're thrilled to hear you found our installers efficient, skilled, and personable. Providing great service and a positive experience is always our goal, and we truly appreciate your feedback.

Rated 5 out of 5 stars

Thank you Crystal Clear :)

We have recently used the services of Crystal Clear to install aluminium picture windows and bifold doors at the rear of our property, replacing badly fitting and aged wooden bifolds. Our project wasn’t straight forward and I think probably involved most of the team in one way or another! From our first conversation with James we were taken good care of - the team are friendly, professional and very competent. Kevin was ultimately in charge of delivering the correct fit for the project and to him we are so very grateful for listening to our concerns and going above and beyond to make sure we achieved the best result, including some bespoke welding. Steve A and his crew did a great job of fitting and we are delighted with the result. We would like to thank everybody at Crystal Clear for making this happen as we were nervous about it. We were also impressed by the speed of delivery once we had finalised the exact spec. Highly recommend using Crystal Clear and we will definitely come back for our next project.

July 3, 2025
Unprompted review
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Reply from Crystalclearbristol

Thank you so much for your wonderful review!

We’re absolutely thrilled to hear how happy you are with your new aluminium picture windows and bifold doors. It was a pleasure working on your project, and we're glad we could ease your concerns and deliver a result you're delighted with.

We’ll be sure to pass on your kind words to James, Kevin, Steve A, and the rest of the team – it means a lot to us to hear their efforts made such a positive impact. Every project is important to us, especially the more complex ones, and we’re so pleased we could bring your vision to life.

We really appreciate your recommendation and can’t wait to work with you again on your next project!

Warm regards,
The Crystal Clear Team

Rated 5 out of 5 stars

I dealt with James Maggs in the initial…

I dealt with James Maggs in the initial stages of my purchase. He knew his products inside out and was very knowledgeable and helpful. We had other quotes which were cheaper but this company’s products were better & the service has been excellent.

June 30, 2025
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Reply from Crystalclearbristol

Thank you for your thoughtful review. We’re pleased to hear that James provided knowledgeable and helpful support during the initial stages of your purchase. We greatly value your recognition of the quality of our products and are honoured that you chose us despite other lower-cost options. Delivering excellent service is a priority for us, and it’s wonderful to know that your experience reflected that. Should you require any further assistance, please don’t hesitate to reach out.

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