crystalsbycarly.co.uk Reviews 

Spelt Toone 'Toon' on my daughters hair bow. Messaged multiple times over months, zero response. Been more than patient waiting for a reply but nothing. Daughters friend had exactly the same issue,..zero response. Avoid.

Finally contacted me after I messaged publicly on tiktok, emailed me offering zero support to our 6 month ongoing issue whilst bring rather rude and unprofessional. Eventually after I questioned her customer service an email was sent saying I'd been refunded. Something didn't seem right, checking with the bank and PayPal no refund was issued and it's a fake email she's made to pretend a refund has been issued. She's then blocked my emails, blocked us on tiktok etc

Sad things is it's not much money at all but the customer service and attitude with regards to her buisness etiquette is shocking considering majority of her buisness are younger kids, teens and adults who let's face it feel the cost of living crisis just as much as older generations if not more.

Avoid this buisness, start to finish the experience has been poor if not illegal at times. My daughters friend had exactly the same issue, zero reply or refund to emails their parents sent.

On here there's clearly other unhappy customers.

Maybe Isabella doesn't understand why she gets bad reviews because she knows her and trustpilot has recently became something she's aware of,..maybe?

CAUTION! DO NOT ORDER
I ordered Olly Murs merchandise for my daughter. She saved the money herself and has still not received the order. It was ordered on the 21st October and I have continuously sent emails to Carly. If she does respond she is stand offish and rude. This is stealing from people. Please do not order anything. Everything about her and her website is fake.

Tracy Cox

I ordered a harry styles love on tour mug with my photos from the concert on it. I ordered in jan 24 it’s now Oct 24 and still nothing. I have emailed Carly with no reply and left comments on her post about not receiving the order!l. I was proper gutted as her items look lush and was looking forward to receiving my harry mug.

Orderd £50 worth of items from this small business (i love to use small businesses as they always seem the best standards!)- Order was placed and i noted the top of the website stated it was a 21 working day turnaround and i ideally needed my order just under that timeframe, but there was a message saying if you needed your order before the turnaround time then if you leave a message with when you need it by she would accomodate. Fast forward 3 weeks and the week of my show, i've had no further communication from her but seen certain comments on tiktok of people chasing stuff and her mentioning about dispatch emails which i thought odd i hadnt had one. I left a comment on one of her tiktok videos in the evening explaining i was panicking they wouldnt arrive in time, when i checked the following morning to see if i had a reply but the whole comment had disappeared so i assumed i hadnt posted properly so i left another with the same query. I then had an email from Carly saying my comment had disappeared (again) and that she could assure me that all her orders will be out before she went on holiday. I apolgoised for panicking and wished her well. Nothing arrived on Thursday (the day i said i needed the items for ideally) and now Friday nothing has arrived either, Evri & Royal Mail have delivered other parcels which are not my order. I am travelling to the concert early tomorrow, now with no items and im £50 out of pocket. I have emailed & DM'd on instagtram before finding this review page and seeing its not just me this has happened to. I've requested a full refund but reading the other experiences on here i wont hold my breath. AVOID AVOID AVOID

Edit - 17/09/24 - was told I would receive a refund within 5-8 business days, today is day 9 and surprise surprise no refund. When I have chased this up and asked for it to be looked into asap I received a response ‘will do’ The customer service this ‘small business’ has is absolutely appalling.
If no money has been received by the end of this week then I will be contacting the bank to claim this back as this is now theft. Disgusting behaviour from a business owner.

Absolutely Terrible small business, appalling customer service definitely would not recommend buying from her ever, placed an order back in April to which I heard nothing in regards to my order, I then sent an email asking for an update to which took her 3 weeks to answer, still hadn’t received anything so I emailed again to which she replied saying she was away on holiday and lied that that the parcel had been sent, since then I have sent multiple emails which have been ignored and still not received my order or a refund

DO NOT ORDER

Placed an order June 6th, it is now July 28th and have had 0 contact from Carly after writing 3 emails to her.

Any comments i make on her tiktoks are swiftly deleted too.

Never known such disgusting customer service and lack of communication.

After 2 months of no order or refund i will be taking her to small claims court unless i hear any different in this following week.

If in the next week my emails are answered and refund sent this review will be edited, but for now, here is the truth.
DO NOT ORDER

I have had numerous ongoing problems with Carly for nearly 2 months.
I ordered from her website and sent a email to confirm the custom parts of my orders in which she said she would be posting my order that weekend.
I patiently waited 3 weeks and my order had not arrived, nore had I hear anything from Carly apart from the stories she’d put in her Instagram saying how busy she is and how if someone had a concert before you then your order would be pushed back. (Fair enough, but when you end up waiting over a month it gets a bit ridiculous especially when the money had left my account 3 to 4 weeks prior)

Carly then added a heading to the top of her website saying that orders would take up to 29 calendar days or 21 business days to arrive. (Still she had not made contact, apart from when she told me my order would posted 3 weeks prior)

After well over a month of of waiting the date of my show was less than a week away and it was looking like my order wasn’t going to come, I was starting to think I’d been scammed. (It was also 25 business days after I ordered)

I’d sent 3 email that had been un-answered, 4 days before my show I left comments on her recent posts saying I was trying to get in contact and I was worried my order had been lost.
These comments were deleted with no reply or contact. The next day I left the same comment again, once again my comment were deleted.

The next day I finally received an email, Carly had a go at me for “harassing her” and said they she would refund the order if it wasn’t there on time. (Not the point when I order over a month before to give her time to do it)
The order ended up arrive the day before my concert and when i check the tracking info it was only send the day of that snotty email. (What a Coincidence)

Although the bows are lovely it was not worth the stress, however I didn’t want to argue so i decided to put it behind me and hope that she had better customer service with future customers.
However, today she has replied to one of the comments I left 3 weeks ago saying. “But this has been sorted” and I’m guessing as soon as she press send she realised she had once again f***ed up by replying to a old comment coz by the time I could write a reply saying “yes it has been thank you” she had blocked me.
So now I am writing a review, which I wasn’t going to. But because she has dragged up an old argument that I had tried to put behind me I felt I wanted my opinion hear in case it happened to someone else to.

At the end of the day this is a business that is over run, she can’t keep up. And her poor customer service is the result of that. Not to mention the manor of the messages and how she never apologised for the numerous screw ups on her behalf.

Screw up 1: saying my order was going out the weekend I ordered and then not posting it / failing to tell me it had been delayed.

Screw up 2: not keeping track of when my concert date or when my 21 business days for my order was meant to be fulfilled.

Screw up 3: ignoring my emails / comments for days and days causing me to get even more angry and frustrated.

Screw up 4: when she finally saw that I was correct in what my emails said instead of apologising she wrote a snotty email back and the posted my order the same day without admitting fault.

Screw up 5: sending snotty email once the item had arrived.

Screw up 6: replying to a comment over 3 weeks old with a snotty message, not giving me the chance to reply. And then blocking me because once aging she was wrong and won’t admit fault.

Please don’t order from her it’s not worth the stress. There are plenty of items like hers on Etsy and at least then you would be able to write to Etsy for help of any of this had happened.