Crystal Specialist Finance Reviews 133

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often mentioning quick response times and smooth processes. Reviewers are particularly impressed with the speed of service and the proactive communication from the team, ensuring they are kept informed throughout. This leads to a stress-free experience, with many expressing their intent to use the company again.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism.... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the prompt, professional, and... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the quick and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the exceptional... See more

Based on these reviews

Rated 5 out of 5 stars

I've recently dealt with Amber with a Bridging Application in order to complete some home improvements and renovations. Amber has been great all the way with some of the delays we've experienced, not... See more

Company replied

Rated 5 out of 5 stars

Working with Dan is always a pleasure. Always happy to assist and has ensured that when information is needed or there is an up date he contacts me without delay. Although this case dragged a little (... See more

Company replied

Rated 5 out of 5 stars

BDM-Olivia Burke is a real gem. Her speed of service is amazing when we need to serve our clients at the initial stage. Olivia is always supportive if things go wrong in the process of the refer... See more

Rated 5 out of 5 stars

Lexi O' Connor has been amazing on this case completion from start to the end. She has been providing me regular updates throughout the process. It was a pleasure working with Lexi, actually it was... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Award-winning Specialist Finance distributor, providing Commercial Finance, Bridging Loans, Second Charge Loans, Development Finance, Buy-to-Let Mortgages and Specialist Mortgages.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

133 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Efficiency

I've recently dealt with Amber with a Bridging Application in order to complete some home improvements and renovations. Amber has been great all the way with some of the delays we've experienced, not pushing anything along and working at the clients pace.
However, once the clients were ready to proceed, she was very proactive in getting the application to offer and keeping me updated along the way. From initially providing all of the information to offer, it was just over 3 weeks. Thanks again for your help Amber :)

April 1, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thanks for your feedback! We’re glad Amber was able to support you with your client’s bridging application in a timely manner.

Rated 5 out of 5 stars

I had a great experience

I had a great experience obtaining business finance using Crystal Specialist Finance as a broker. Application process was easy and request for information was manageable. My very helpful point of contact Karin Smith was on hand to help at each stage of the process all the way to completion.

March 30, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thanks for your lovely feedback! We're glad the process was smooth and easy, and that Karin was able to support you at every step.

Rated 5 out of 5 stars

Thanks to Charlotte Crosby and Amber Gerard

Thanks to Charlotte Crosby and Amber Gerard for timely completion on a regulated bridge and a second charge loan simultaneously. You both were very professional and quick to dealing with these high pressure cases.

March 10, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your feedback! We're so pleased Charlotte and Amber could support you on this case.

Rated 5 out of 5 stars

Great turnaround on a 2nd charge bridge…

Great turnaround on a 2nd charge bridge , Kurt always really helpful & quick to respond on the initial enquiry. worked with Alex on the underwrite who kept us informed well.

March 2, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your feedback. We're glad to hear Kurt was quick to assist from the outset and that Alex kept everything running smoothly.

Rated 5 out of 5 stars

Lexi O' Connor has been amazing on this…

Lexi O' Connor has been amazing on this case completion from start to the end. She has been providing me regular updates throughout the process.
It was a pleasure working with Lexi, actually it was one of the best experience of a Packager case with Lexi!

February 5, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your review! It's great to know you had such a positive experience working with us.

Rated 5 out of 5 stars

All round top performance

Good communication, regularly updated with case updates, very happy with service

January 6, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your feedback! It's great to hear you were very happy with our service.

Rated 5 out of 5 stars

Great company

I have dealt with Lyndsey Matthews at Crystal Specialist finance numerous times and I can't fault her. She always gets the best deals for clients when I am unable to source a lender from our panel.

January 30, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your great feedback! We're pleased to hear Lyndsey has consistently been able to support you and secure the right outcomes for your clients. We really appreciate your continued trust.

Rated 5 out of 5 stars

Easy to follow progress

Easy to follow progress. Regular updates provided. Maigen chased when anything was outstanding which kept the case progressing.

January 27, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your review! Delighted to hear you had a positive experience with us.

Rated 5 out of 5 stars

Lyndsey and Maigan did an excellent job…

Lyndsey and Maigan did an excellent job arranging a second charge loan for our client. They explored a range of options to ensure the most suitable outcome and were proactive throughout the process. Communication was a real strength — they were quick to respond, kept us fully updated, and handled all lender queries efficiently. Highly recommended.

January 26, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your review! We're so pleased Lyndsey and Maigen provided proactive support.

Rated 5 out of 5 stars

Amber was exceptionally experienced and…

Amber was exceptionally experienced and extremely helpful. She was very knowledgeable about the subject involved.
I would not hesitate to recommend this company because of Amber.

January 19, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your lovely review! We're delighted to hear Amber's expertise and support made such a positive impact.

Rated 5 out of 5 stars

People with Dedication and Sincerity

I had a very great experience with this company. From the initial interaction through to completion, the team was professional, responsive, and highly knowledgeable. They communicated clearly at every stage, and demonstrated genuine commitment to quality and customer satisfaction. Any questions or concerns were handled promptly and thoughtfully, which made the entire process smooth and stress-free. I would confidently recommend Crystal Finance to anyone looking in need for the time

January 6, 2026
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your wonderful feedback! Glad to hear you had such a positive experience from start to finish.

Rated 5 out of 5 stars

I am very happy with ur service

I am very happy with ur service
All the staff very helpfull
Specially Victoria Martin

December 16, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your review! We appreciate you sharing your experience and are please Victoria was able to assist.

Rated 5 out of 5 stars

What a great Company Crystal Specialist…

What a great Company Crystal Specialist Finance is. I have been recently working with Gus Singh and Andrew Ramsey who both really understand how to give first class customer service. If you want expert solutions, thinking outside the box and first class personalised service tailored to your circumstances then, I highly recommend this Company.

December 16, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your review! We're please Gus and Andrew provided first-class service and tailored solutions.

Rated 5 out of 5 stars

Great working relationship

Working with Dan is always a pleasure. Always happy to assist and has ensured that when information is needed or there is an up date he contacts me without delay. Although this case dragged a little (through no fault of Crystal) we got there and we have a great result for everyone.

December 9, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your feedback! We're glad to hear Dan's prompt communication made the process smooth, and that the case reached a great outcome for everyone involved.

Rated 5 out of 5 stars

Exceptional support throughout

Exceptional support throughout. Amber Gerard at Crystal was absolutely invaluable during our loan process. She responded to emails immediately, was incredibly approachable and supportive and dealt with every question or issue straight away. Her professionalism, efficiency and genuine willingness to help were truly impressive. We're extremely grateful for her support and would highly recommend.

September 1, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for this wonderful review! We have passed this on to Amber who will be so pleased. We hope we can be of assistance again in the future.

Rated 5 out of 5 stars

Karin was superb a real liason between…

Karin was superb a real liason between solciitors, myself and just a real pleasure to work with on this, Went over and above, massive thank you for getting it over the line.

November 7, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for this lovely review! We have let Karin know and she is so pleased she could assist. We hope we can be of assistance again in the future.

Rated 5 out of 5 stars

bridging loan

Alex kept me up to speed and was always helpful throughout the process

November 12, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you for your kind words. We hope we can be of assistance again in the future :)

Rated 5 out of 5 stars

Highly recommend these guys for all…

Highly recommend these guys for all your mortgage needs. Very prompt and professional service. Will be using Crystal Specialist Finance again. Thank you.

October 6, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Thank you Babor for this lovely review! We're very pleased we could find the best solution for you. We hope we can be of assistance again in the future.

Rated 5 out of 5 stars

We needed the finance fast and Crystal came up trumps

We was right up against it with only limited time to get the loan done following an auction purchase. Karin from Crystal was on had to guid me through the process and they managed to complete the loan within only a few days. Fantastic service and they made the process painless. I would highly recommend Crystal finance.

October 17, 2025
Unprompted review
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Reply from Crystal Specialist Finance

Amazing result all round! :) We have let Karin know and she is so delighted. We hope we can be of assistance again in the future.

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