Crytec Power Reviews 706

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and competitive pricing of the products, finding them to be well-made and offering excellent value. Many consumers highlight the efficiency of the delivery service, noting quick and timely arrivals, and appreciate the overall positive service experience. However, some customers also noted issues with product durability, such as parts breaking or failing after a short period of use. A few people mentioned difficulties with after-sales support, particularly concerning obtaining spare parts or resolving product malfunctions, and some experienced problems with delivery or damaged items upon arrival.

What people talk about most

Product

People report positive experiences with products, often highlighting their quality and value. Many customers... See more

Quality

Clients share positive opinions on quality, with many praising products like log splitters, chainsaws, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the speed of delivery,... See more

Service

Customers consistently note positive experiences with service. Many praise the quick response times, with... See more

Price

Customers had positive experiences with price, often finding products to be of good quality at a fantastic or... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased a compressor that developed a leak from the compressor to air tank after 11 months of use, rang Crytec and a new pipe was delivered next day. Fantastic service, from the moment of contact it... See more

Rated 5 out of 5 stars

Ordered new toolbox and it came in good time. It was badly damaged under the packaging. On contacting the company they immediately set about sorting me out with another. It arrived two days later. Gre... See more

Rated 5 out of 5 stars

Bought one of their road towable 120mm wood chipper. Don't use it loads but as the trees keep falling down in our paddocks and gardens I go out with the chainsaw and chipper. I get loads of firewo... See more

Company replied

Rated 5 out of 5 stars

This is the 2nd time I have used Crytec and they continue to impress me. I was looking for a particular digger bucket but couldn't find it on their website. I emailed Customer Services (Sun) and by... See more

Company replied


Company details

  1. Equipment Supplier
  2. Construction Machinery and Equipment Store

Written by the company

UK Based business Providing products across several sectors, mainly focusing on the construction, forestry and Garden sectors


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

706 reviews

5-star
4-star
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1-star

Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First time I have purchased from Crytec…

First time I have purchased from Crytec and was unsure at first! How wrong I was, fantastic 7 tonne log splitter, great price and delivered super fast.
Fitted together easily and is engineered to last. I live in rural Wales and have had no hesitation recommending to all around me who depend on our log burns.
100% guys

March 25, 2026
Rated 5 out of 5 stars

Very good in all way delivery with in…

Very good in all way delivery with in the 3 days phone call from the factory a day before and phone call of the driver 20 mins away payed on Apple Pay so 2 minutes to place my order and got it with in the 3 days and the quality is really good 👍🏻

February 24, 2026
Rated 1 out of 5 stars

I purchased a skid steer from Crytec…

I purchased a skid steer from Crytec Limited and unfortunately the entire experience has been extremely disappointing. When the machine arrived, it was in noticeably poor condition—much worse than described. There were multiple issues with the unit that made it unusable for my needs.
I returned the skid steer and was told a refund would be processed, but two weeks later I still have not received my money back nor have I been given a clear timeline.

I’ve attempted to contact the company several times with no meaningful response.
Overall, the condition of the equipment and the lack of communication or resolution on the refund have left me dissatisfied and frustrated.

I cannot recommend purchasing from Crytec Limited based on my experience.

I’m also currently in contact with trading standards and will be seeking legal advice for my refund as they keep telling me it’s been sent and I’ve called my bank who can NOT see this refund!!!

February 17, 2026
Unprompted review
Crytec Power logo

Reply from Crytec Power

Hi David,
I understand your frustration and as we have already discussed over the phone and messages that the refund was in fact processed the day after the item was returned to us. I understand you are frustrated as you expected the money to hit your account the moment the item was collected, however as we have stated on multiple occasions and the screenshots prove this may take up to 7-10 working days due to the large amount.
The refund was processed on the 26th.

We are sorry that item turned up with the damages, we have since been in contact with the courier about this.

We hope this whole situation is resolved ASAP and I apologise sincerely on behalf of Crytec.

Rated 5 out of 5 stars

What an amazing Company

What an amazing Company. Not only did my tracked dumper turn up very prompt, it came with an entire service tool kit and lots of extras. I did not expect so much to turn up. Thank you and what an amazing product the CRD 80H-K hi tip tracked dumper is. Half the price of the JCB ! Honestly look this company up and see the products, you will not regret it.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Spent £11,000 with crytec and I’ve had issues with the skid steer since it was delivered. Very poor communication and complete silence from them now.
I will now be seeking legal advice as the machine is not working at all. Do not waste your money on this rubbish

March 2, 2026
Unprompted review
Crytec Power logo

Reply from Crytec Power

Sorry to hear about this, I know we had engineers come out to you to fix an issue you had, since then we havent heard anything from you, if you would like to email support@crytec-power.co.uk, our engineer will be happy help

Rated 5 out of 5 stars

Customer Service is extremely helpful

Bought a new chainsaw via ebay and at first sight it looked good.
Before assembly I always check a saw over then fill all fluids. Saw started after 2 pulls and ticked over absolutely fine. However on leaving the saw to run for over 10 minutes, there was absolutely no oil flow. On further investigation there's no oil pick up pipe fitted.
Contacted them about it and although extremely busy they did get back in touch.

A new chainsaw has been sent out in exchange for the old one. Returning the old unit was completely handled by them at no cost to me.

February 4, 2026
Unprompted review

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