The 2 lighters I purchased were deliver quickly, build quality seems pretty good. Disappointed with how long the charge lasts, used 20-30 times a day then needs recharging, which is nowhere near the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After ordering I never received a confirmation or a message when it would be delivered. Next evening someone was ringing the bell and delivered the package. I first thought I had ordered something wi... See more
After receiving a lighter that didn't work. I contacted them and they answered immediately and came with a solution. They send me 2 lighters and a can of gas. Really appreciate the good service!
Company replied
It was easy to find the product I wanted. There's a good choice in ways to pay for the product. The delivery was quick as well. The only problem I had with the delivery service, which is not Curberna... See more
Company replied
Company details
Written by the company
Cuberna is hét premium lifestyle platform voor jou! Het assortiment bestaat uit producten die naadloos aansluiten bij jouw Premium Lifestyle. Van handgemaakte humidors, sigarenaccessoires als aanstekers en kokers tot luxueus meubilair, bij ons zit je goed. Ons magazijn en kantoor bevinden zich in Emmen vanwaar wij dagelijks alle werkzaamheden verrichten om onze klanten van dienst te kunnen zijn. Wij proberen alles op één locatie te houden, zodat wij onze klanten de beste service kunnen verlenen.
Contact info
Kapitein Grantstraat 3, 7821AP, Emmen, Netherlands
- info@cuberna.nl
- www.cuberna.nl
4.0
Great
509 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cuberna
Thank you for your review!
Great to hear that your order was delivered quickly. We always aim to ship as fast as possible so you can start enjoying your order right away.
DELIVERED INTIME
March 18, 2026
Reply from Cuberna
Thank you for your review!
We’re glad to hear your order arrived right on time. That’s exactly the experience we aim to deliver.
Enjoy your order, and feel free to reach out if you need anything.
Reply from Cuberna
Thank you for your great review! We’re happy to hear everything was fast and good, just as promised.
Reply from Cuberna
We're truly sorry to hear about your experience. That’s certainly not the impression we want to leave. If there’s anything we can do to make things right, please don’t hesitate to reach out to us at info@cuberna.nl We're here to help.
All ordered goods received in perfect…
All ordered goods received in perfect condition . Good solid transportation protection .
November 30, 2024
Fast delivery and a little present made…
Fast delivery and a little present made it a good experience.
November 29, 2024
Very good service and you get a free…
Very good service and you get a free basic lighter as a present
November 21, 2024
Excellent merchandise
Excellent merchandise, great customer service. Definitely buying again here.
October 18, 2024
They don't sell what they show
I had a terrible experience with this company. The sponge they sent for the humidifier was much smaller than what was advertised on their website. After contacting them, they admitted the mistake but only offered a measly 10% discount. The product was completely unusable, so I returned it. From there, things only got worse— they claimed they never received the returned goods and I got no real answers from customer service. Needless to say, I never received any credit or refund. I’ve lost all trust in this company and will never purchase from them again. Product is still wrong on their website (September).
May 19, 2024
Unprompted review
Great company
September 11, 2024
The first minus is that the lighter was scratched
The first minus is that the lighter was scratched . The second minus is that it discharges very quickly, it doesn't last even half a day.
August 12, 2024
Reply from Cuberna
How unfortunate to hear that there is an issue with the lighter. We will contact you to resolve this.
The humidor exceeds all expectations
The humidor exceeds all expectations! When delivered, the humidor was already at the right humidity!
August 2, 2024
Small humidor
Fast delivery and a great price/product ratio. I ordered one of the smaller humidors for my dads birthday. He loves it and it performs well.
March 7, 2024
Reply from Cuberna
Nice to hear that your dad loves our humidor. Thank you for your order.
No delivery
March 4, 2024
Reply from Cuberna
Ik zie dat het pakket geleverd is bij een afhaalpunt. Ik stuur u een email met de gegevens waar u het kan afhalen.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.