CubeSmart Self Storage Reviews 492

We started out with Cube Smart and things were fine at first. However, over time, they continued to raise the prices on our storage unit to the point where it became completely unaffordable for us. It's frustrating because they know customers need their services, but the constant price increases feel unreasonable, especially for such a small space.

On top of that, the facility really needs a dumpster. It's inconvenient to not have proper disposal services available when you're moving items in and out of storage. For the price they’re charging, I expected better amenities and customer support. If you’re considering Cube Smart at this location, be prepared for rising costs and a lack of basic services.

This is no reflection on management and staff; for they were always kind and respectful.

they lure you in with one price then give you another some time later without letting you know, common practice in the business, access hours are low
would not recommend this place

Thieves. Raise rates more than once a year, charge a 20% late fee on day six. Almost $500 just to store items. They take advantage of this need.

I have been renting storage space for about 3 years at the CUBESMART 101 Old Windsor Rd , Bloomfield, Ct. Tammy the mgr of this facilities has been extremely helpful in answering questions I have had. She is very professional, polite and organized. This facility is well maintained.

Let me tell you what CubeSmart did to me and how it could happen to you. As it is within the boundaries' of my first amendment rights. Here is the letter I sent to their CFO Timothy Martin. Mr. Martin, It is with great disappointment with CubeSmart that I must contact you. I was a client of your Deerfield Beach, Florida facility until June 10, 2024 when my storage lot was auctioned. I was then contacted by text on June 12, 2024 for payment. I was made aware of this action on Tuesday, July 9, 2024 when I called to make as payment of $318. I was a client for 22 months and spent approx. $5500 Your managers not only sold off all the contents to which I have a list of. They sold off priceless religious book that were my great-grandfathers that came from Russia. Over 100 of them all between 100-120 years old. Never to be published again. I suspect you have a law degree and are familiar with the Talmud, Mishna and Gomorrah. If you are not, tap the shoulder of any lawyer or judge for an explanation. As per the requirements in Florida Lien Law 83.801-83.809 for such actions. You're company disregarded every requirement set forth by the law. A claim has been filed in Small Claims court in Deerfield Beach, Florida on Friday, July 12, 2024 for the amount of $7679. Not including the books to which, your regional manager contacted the purchaser of my lot and told her they were dropped at Goodwill in Boca Raton, FL. If your office in Plantation has not been served to this date, they will be soon. I have been indigent and homeless for two years and have only recently taken a position as Director of Estimating at a large general contractor. While I'm sure a judge will be ecstatically happy to hear what CubeSmart did to me and my religious books. Those books were the only reason I kept a storage space. The fact remains that CubeSmart broke the law. Instead of wasting our time in arbitration and court, I would like to work this out amicably with CubeSmart. Having had a few businesses, I understand the damage court filings and legal dissertations can do. Especially to ones Dun & Bradstreet rating, the internet media and the self-righteous modern day consumer reporters on television. Please also include a refund of 22 months of payments that I had to have kind friends give me. After your manager told me, If I wanted any records I would have to subpoena them. The level of your firms arrogants, I have never experienced.



List of auctioned items Item / Description Cost / value Tool box 18x36x24 $275 Tool box 36x36x24 $350 Tool box 36x36x24 $350 Singer sewing machine 1930 circa. w/ table $500 Swivel chair from Costco $80 Filing cabinet 4 draw $50 1 Fender mini-Stratocaster $100 1 quartered mahogany boardroom desk 72x36 $1075 1 wire rack 72x30x72 $169 1 hand truck $80 1 Chainsaw gas $100 1 8x10 rug $80 Engineering books from Northeastern U. $2000 Grandfather's tools $2000 Luther's tools $500 80 Grandfather's Talmud's, prayer books, bibles all over 100 years old. ? Total $7679 Please take due notice thereof and govern yourself accordingly.



I look forward to your phone call.



Joel I. Goldman

MEP Estimators

561-829-7503

If i was able to give them zero stars i would. I rented a climate control unit for my art work and model boats. The AC unit has not been working since 8-9-24 and i now have mold on everything no call - no warning. The AC is still not working. I called the district manager - Daniel Suarez several times no return call and unable to get a hold of anybody. The people at the office sit there like deer in headlights and unable to help. Worst company i have ever dealt with.

My wife and I have a storage unit rented out with cubesmart. We have a serious issue we need to discuss and we want this to be open to everybody because we are deeply hurt by cubesmart.
The price of our unit has been constantly increasing every six months and now the price is unbearable.
We spoke to the manager at the sunnyside (11104), New York cubesmart, as she wasn't too helpful in giving us her name. She actually tried to mumble her name and I am still not sure what it is after 2 or 3 times speaking with her.
The last increase was a whopping $60 in one shot. That is brutal! We have been loyal customers of cubesmart for four years now. We spoke to the manager on the phone and she said she would help us out and reduce this one time.
The price increased to $321.30 and she explained she would do her best to reduce it as we have been there for 4 years now.
Two times we called her and both times she promised she would help us. The first time we called her because the price stayed the same and she said she would do it correctly for the next month. She didn't do it correctly for the next month so we called her again. She said she would email us and tell us it was done. She never emailed us and we got the same bill again without any modifications she said she would do.
Now we are annoyed and we feel like we are being laughed at and not taken seriously.
I definitely want to contact my council member as I feel tremendously hurt and ridiculed by your manager, who was not being honest with us. We were so nice and polite with her and she treats us like stupid people. I also might to go to the newspaper about this and tell everyone my very negative experience with cubesmart and also inform people of the amount of times cubesmart increased the prices of our storage unit as they should beware of that. In my book they are not good nor honest people. Terrible, terrible people and company. I am terribly offended and hurt by this company.

700 w 40th st San bernardino ca

The lady that works there is so rude her name is Zuma. She treats people like crap. I got locked in there and had to call after hours to get out. Now keep in mind I've never had a warning before because I've never been locked inside the facility before. Well the day after this happened Zuma calls me on the phone and says this is your last warning and then hangs up. She was rude and I still had questions but she just hung up. Very unprofessional. Where did they get her idk but she needs to be FIRED!

Unsecured site. My unit has been broken into 2 times at this facility. The first time management did make me aware, but their only response was to offer me a new lock. A month later, after being assured by management there were no further issues, I find on my own my unit had been broken into again. The facility takes no responsibility for their lack of security. I have rented at this location 2 times in the past, for extended periods, when they were public storage with no issues. Your belongings are not protected at this location.

Awful company. I was going to pay today. Emailed them and called them. They auctioned my stuff yesterday even though the auction was scheduled for next Monday. I went into the office and the staff laughed at me. I’ve lost thousands of dollars and personal family memories because of an unprofessional staff

Yes, I have a month to month agreement. But after only two months of renting from CubeSmart their jacked my rent up by 21%. Nothing but corporate greed at its finest. That is too much. Please be advised they will do the same with you.

Crooks! Had the storage unit for months then I had financial issues so I couldn't pay my bill. Still I have an email that says I had until the 27th to submit a payment. So I went down there on the 27th with the full amount and they had sold all of my stuff! Thousands in welding tools alone and many other items. The worst was all my keepsakes and pictures of my kids were in there! I can never replace that. How can this be legal? They said they sent me an email stating the new final date but I never found it. Anyways don't storage places have to wait a certain amount of time after the final due date and no payment has been made before they can sell all my stuff??!! Dont risk losing your stuff. These guys are hella shady! If I could give no stars or negative I would!

I went into the CubeSmart in Lanham, MD to closeout my storage. Aarron was the rep that helped me and it was like a breath of fresh air. He explained to me what I needed to do the last day I moved out. I came all armed with a note explaining when I was moving out, but he said it was not necessary. This is my first time having to do this myself. My daughter always has been with me, but she has since moved out of State. He was so professional, knowledgeable and kind. I thought I had died and gone to heaven. It is very hard to find this kind of Customer Service these days. So, when I come in contact with people like him, I thank them and write reviews. Thanks for giving me this opportunity to share this good news.

The representative at the 1744 Pass Rd Biloxi MS area, caused me to lose my deposit. They assured me that an 18 wheeler could access my unit. But just before moving day upon reconfirmation, they admitted it it wouldn’t fit. When I requested a refund due to the misinformation, they stated that refunds are not available, consequently I had to urgently seek and alternative storage company. It felt like a deceitful tactic to take my money and it significantly increased my stress level. So beware!

I went to my reservation at 3:30 and the employed Wilson have already close the gate so no one will enter the facility and I said that’s a charge $250 it pass that time, all this happen at 1376 Cromwell Ave Bronx NY. I will give negative 5 start , if ya can about the facility they don’t appreciate value customer or new reservations

CubeSmart is engaged in a bait and switch scam where a customer is subject to frequent and excessive rate increases after moving in. I moved in in July 2023 and have received two (2) significant rent increases without sufficient notice or justification. My first increase was Dec 2023 and it was a 21.7% or $87.15 increase from July 2023.
Just found out this week, CubeSmart is again seeking another increase of $145.74 or 29% increase from December. Since I moved in CubeSmart has increased my monthly rental at total of $232.90 or 57% in just one (1) year. This is outrageous and the public needs to be aware. I will be moving to a more suitable and reputable storage company in the future.

This company has doubled the rent the last year.

was charged from day made reservation when i told i would use unit beginning ten days later. was also charged insurance which I was not advised about.have been dealing with corporate over a month to resolve these issues to no avail. worst customer service I have ever dealt with.

I had a confirmed reservation to move the contents of an entire house into two storage units on a specific date. When I arrived, I was informed the facility had no electricity due to a scheduled installation of solar panels. I was given the option of (i) moving in with no lights, no elevator, and no way to open the loading bay doors, (ii) accepting an inferior set of storage units at another facility further way for double the contracted rent, or (iii) waiting a week for a district manager to call me back (she was on vacation). I made other storage arrangements and Cube Smart has refused to reimburse me for any excess costs. Their view is that it is the customer's obligation to ensure the facility is available and the customers assume the risk of all costs incurred due to the company not delivering its product. Cubs Smart deliberately turned scheduled maintenance into an opportunity to blackmail a customer, which is a criminal act.

New, clean, great prices and best of all GREAT CUSTOMER SERVICE!! This day and age it is extremely hard to find this combination!!!