Cubicle 7 Entertainment Reviews 

284
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Has been four weeks since my order for the Sons of Russ book went missing. Customer service is painfully slow, they contacted me last week saying they reached out to their US distributor about sorti... See more

Company replied

Rated 3 out of 5 stars

Misinformation and dreadfull comms. I pre-ordered 2 books in January, got an email in March saying they would be shipped next month and followed up with them through all of May and into June. These ha... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent customer service. Regarding the return of a damaged product – these things can happen – Cubicle 7 went above and beyond in terms of speed and with a no-nonsense, “say no more... See more

Company replied

Rated 5 out of 5 stars

You guys are onto something awesome, wrath and glory has soo much protentional. please focus on datasheet's and assisting the home brews that appear for apps and character sheet creation. look at the... See more

Company details

  1. Book Publisher

Written by the company

We're the multi award winning team behind Warhammer Age of Sigmar: Soulbound Roleplaying Game, Warhammer 40,000 Wrath and Glory Roleplaying Game, Warhammer Fantasy Roleplay Fourth Edition, Doctor Who Roleplaying Game, The One Ring™ Roleplaying Game, Adventures in Middle-earth™ and many more!


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3.8

Great

TrustScore 4 out of 5

284 reviews

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3.8

All reviews

(284)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Not received purchase after a year.

Pre-ordered a product a year ago.

I have been told that it "was sent last week" multiple times by customer service.

From talking to people in the RPG community there are quite a few people in this position.

Avoid.

March 4, 2024
Unprompted review
Cubicle 7 Entertainment logo

Reply from Cubicle 7 Entertainment

Hi, we're really sorry for the delays in getting Lustria sent out, and we're doing everything we can to make sure the books are resent if necessary. I trust you'll have your book shortly, and we're working hard on making sure this doesn't happen again. If you'd like to follow up on your Customer Service emails I'm sure there's something we can do to help you.

Rated 1 out of 5 stars

Lack of Delivery Details

I have ordered physical books and have yet to receive any confirmation or details of when these items will be shipped. Website is no use and request emails have been ignored

February 24, 2024
Cubicle 7 Entertainment logo

Reply from Cubicle 7 Entertainment

We're sorry you experienced these inconveniences. I see you have received your order but I have still reached out to your email address.

Rated 5 out of 5 stars

Nice sale

Nice sale, everything arrived on time and undamaged. The PDFs were easy to claim as well. Keep up the good work!

February 24, 2024
Rated 5 out of 5 stars

Amazing Products, Amazing People

Cubicle 7 create incredible quality games and with stunningly beautiful and heavily detailed books to convey it through. Their books come with PDFs, and they package them for delivery better than any other company. The extremely rare time I've had any issues they were resolved with a single email.

February 23, 2024
Rated 5 out of 5 stars

Smashing it!

Cubicle Seven are smashing it out the park with their games at present. I am loving Soulbound and the Foundary app makes running the game a breeze.

I would like to see more foundry apps for Soulbound though, Champions of Destruction for example.

But overall, absolutely no complaints.

February 23, 2024
Rated 5 out of 5 stars

Great products and purchasing…

Great products and purchasing experience, the one time where I've needed to talk to Customer support they got back to me immediately and sorted things out really fast.

January 25, 2024
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Impressive quality for the WFRP 4th ed. books. They are absolutely amazing. Packing is responsible, and none of the countless books I have bought have been damaged in transport. Pricing is a bit in the high end.

January 25, 2024
Rated 5 out of 5 stars

Great customer service.

I really like Cubicle 7. I have thoroughly enjoyed the work they have done on the fourth edition of the Warhammer Fantasy RPG. The Starter Box is one of the best for any RPG on the market, and everything they release is of very high quality.
Recently I had an issue with previous purchases not appearing in my account. Within 24 hours I had received a communication from one of the customer service technicians, new links to download the items, and my account was updated. Really excellent service.

January 25, 2024
Rated 5 out of 5 stars

Buying and download a PDF version…

Being able to download a PDF version was most helpful as the hardcopy is still on it's way I hope. But I look forward to when it arrives as reading on the screen is not as nice as flipping through the pages.

January 25, 2024
Rated 4 out of 5 stars

Love it and hate parts of it.

Good quality stuff but a bit expensive. Great system, great setting, love it! Problem is convoluted rules with a great deal of cross referencing and searching for a specific text. Rules for how to use a shield is split in 3 or 4 different parts without side references.

January 25, 2024
Rated 4 out of 5 stars

Great products, delayed timelines.

Really like that the PDF is given for hard copies. When a company doesn't do this it can really make it hard to support their games and it's one of the things that keeps bringing me back to C7.

However, I decided to dock a star because of a consistency in late deliveries for products. The gap between releases was huge in 2023. The quality has been great lately, and it's very appreciated, but hard copies of Lustria were originally slated for the end of 2022 and they're just getting to be shipped. Also the slow migration of the database from the old website to the new is still causing issues for people who can't see their past purchases (which has been going on for over a year as well).

January 25, 2024
Rated 5 out of 5 stars

WFRP order

I ordered some WFRP books from Cubicle 7 and I am very happy about it. Everything went quite smoothly: my order was sent less than 24 hours after I placed it. Books arrived in mint condition due to excellent packaging. What more can one ask for?
So… I shall order some more books, I guess.

January 25, 2024

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