Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... See more
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Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... See more
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... See more
Company replied
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... See more
Company details
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2.5
Poor
726 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Great customer service
Amazing selection of products and great customer service! I totally can recommend and will buy again for sure.
November 13, 2022
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you were impressed with our Customer Service! We hope that you will be back to see us again soon, thank you!
Soo far soo good experience
Soo far soo good experience. Glad I found this brand that delivers quality items that lasts for years therefore your money is worth it.
November 4, 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you found your Cuckooland experience to be 5 Star worthy and hope that you will be back to see us again soon!
5 stars from start to finish
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughter. She loves the play space / desk underneath and can’t wait to show it off to her friends. Communication and delivery has been seemless. Our new favourite place to shop. Five stars.
November 4, 2023
Unprompted review
Reply from Cuckooland
Thank you for your incredible Review! Your comments about our fabulous Olivia Mid Sleeper Bed with shelves and storage stairs has made our day. We are super thrilled that your daughter is so happy with her new bed and we hope that she also loves her Snurk duvet set. Please do pop back and see us again soon!
Excellent Bed Retailer!
Bought a low bunk bed from Cuckooland. So impressed! Fast, free delivery and really good quality bed. Also easy to assemble and no parts missing as has happened with other bed retailers before. Would highly recommend!
October 24, 2023
Unprompted review
Reply from Cuckooland
This review is incredible, thank you so much! We are pleased that your bed arrived so quickly and that you love it just as much as we do. Thank you for shopping with us here at Cuckooland we hope to see you back again soon!
Very impressed with customer services
Very impressed with customer services. There was a minor issue, but it was dealt with expeditiously and more than satisfactorily by the team. Thank you.
October 6, 2023
Unprompted review
Reply from Cuckooland
This review is amazing, thank you so much! We're over the moon that our lovely customer service team were able to assist with your order and resolving the issue. We hope that you will be back to see us again in the future.
Great product & Customer Service
Our daughter loves her new nest bed! Easy to follow instructions and the bed looks great! We had a small issue with a missing part but Customer Services, particularly Leah West sorted everything out very quickly and efficiently- in fact it was easy to speak to a real person and Leah kept us updated at every step.
October 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order and we will be sure to passed your feedback on as we are always looking to improve our services. We look forward to welcoming you back to Cuckooland again soon.
Customer Service
Outstanding Customer service! Would highly recommend this company, between sales and after sales they’re first class!
October 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your outstanding review! We are so delighted to hear that you have received great Customer Service from our team. We are pleased that they were able to assist you with your order. We look forward to you shopping with us again at Cuckooland.com.
They will take your miney and deliver nothing
Terrible company to deal with, avoid at all costs. We were due our 4 year olds matress today so sorted room out, removed old bed and matress, built new bed ready and then no sign of the delivery as arranged. When I went back onnto check delivery again they have rescheduled for 2 weeks time without informing me. So beacause of this useless so called company ive lost a day at work and now need to spend another day searching for a shop with a matress in stock that i can collect so my daughter has a bed to sleep in. Ill never use this website again.
November 1, 2023
Unprompted review
Reply from Cuckooland
We are saddened to see your review. We of course never wish for our customers to feel this way and it is unfortunate that you have left this review before we have attempted to resolve this.
Since your review, a member of the customer service team has investigated this and we can confirm that the courier had sent you an SMS with a proposed delivery date of 01.11.23. Due to no response being received from you to confirm the delivery date, your order was removed from the delivery schedule and has now been put back into the planning stage which is why you have received a new date. Please note that the SMS clearly states the need for your confirmation to proceed with the delivery. We have been in touch with you directly today to explain this and we have also offered you a new delivery date which still falls within the 2-4 week delivery lead time as specified on our website and in your order confirmation. We would of course like to ensure a positive resolution for you and hope that you can accept this date.
Excellent customer service
Excellent customer service, I needed a replacement furniture part and they arranged delivery promptly and with no fuss
August 18, 2023
Unprompted review
Reply from Cuckooland
Thank you for your outstanding review! We are so delighted to hear that you’ve been left feeling amazed by our service and that a member of our customers service was able to assist you with your order. We look forward to you shopping with us again at Cuckooland.com.
Great delivery service
Great delivery service. Good item, just very fiddling to assemble!
October 25, 2023
Unprompted review
Reply from Cuckooland
Thank you for your 5 star review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
A website full of treasures
A website full of treasures! I could have bought the whole website, their products are great and scream good quality. Easy to order, good prices and great service. It's hard to find a negative.
October 18, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing 5 Star Review. We're overjoyed that you were so pleased with your Cuckooland experience and the service received by the team. We are always happy to help and can't wait to welcome you back again in the future!
Quick efficient service
Fast free delivery. Good price in comparison with other firms offering same item
October 13, 2023
Unprompted review
Reply from Cuckooland
Thank you for taking the time to share your feedback with us. We hope that you love your order and are thrilled we were able to get it to you so promptly! Please do pop back to our Cuckooland again soon, hopefully for another 5 Star experience!
Great shopping experience
October 14, 2022
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you found your Cuckooland experience to be 5 Star worthy and hope that you will be back to see us again soon!
Exceptional doesn't quite cut it
Exceptional doesn't quite cut it!
I have bought from cuckooland on a couple of occasions now and they never fail to provide amazing service and their products are pretty good too!
I have had communications with a couple of the women in their customer service team and can't fault their professional, friendly, efficient and knowledgeable service.
I will keep coming back to cuckooland again and again! My favourite online store!
September 21, 2023
Unprompted review
Reply from Cuckooland
This review has made our day, thank you so much! We're over the moon that our lovely customer service team were able to assist you throughout your orders. We hope that you will be back to see us again in the future, we have plenty new Cuckoo Crazy items coming!
Fantastic bed and Excellent service
We bought the kids House Cabin bed for my daughter - it’s been a fantastic bed, really well made, solid and looked great in her bedroom. We’ve been just so pleased with it and the service we have received. Been worth every penny! Thank you :))
October 2, 2023
Unprompted review
Reply from Cuckooland
WOW, thank you! Your Review has truly made us smile. We are so pleased that you love your Cuckooland House Cabin bed. We hope that you will be back to see us again in the future.
I love the website
September 29, 2023
Unprompted review
Reply from Cuckooland
Thank you for your 5 star review, we are so pleased to receive such wonderful feedback about our website. We look forward to welcoming you back to Cuckooland again soon.
I’ve had a fantastic experience with…
I’ve had a fantastic experience with this company! I ordered the grey modular sofa/day bed which came in a couple of days as advised. I didn’t open the box as I was going on holiday but when I came home 2 weeks later, I opened the box, to find that 3 of the seat cushions were missing. I contacted customer services straightaway and even though it had been over 2 weeks since delivery.. they were so very helpful and swift at dealing with the problem. Within days I had 3 new seat cushions delivered without any hassle what so ever. I would highly recommend them 🤩
September 18, 2023
Unprompted review
Reply from Cuckooland
This review is amazing, thank you so much! We're over the moon that our lovely customer service team were able to assist with your order and replace the missing cushions. We hope that you will be back to see us again in the future.
Fast delivery
Fast delivery, good range of products, highly recommend.
September 16, 2023
Unprompted review
Reply from Cuckooland
Thank you for your 5 star review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Very Happy Repeat Customer
Such a lovely company to buy from. There is always something beautiful to buy. I have made several purchases, the latest being garden furniture. Everything went smoothly from ordering to delivery. I'm a very happy customer.
July 31, 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful Review. This makes us warm and fuzzy inside. It's so lovely to hear that you are enjoying your latest Cuckooland purchase. We hope that you will be back to see us again in the future.
Very helpful customer sevice / ordering
We phoned to make an enquiry. A very helpful customer service assistant answered all of our questions and helped us to order the bed we wanted. It arrived on time and our daughter loves it!
May 12, 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful Review. We're over the moon that our lovely customer service team were able to assist with your phone enquiry and are thrilled that your daughter loves her new Cuckooland bed. We hope that you will be back to see us again in the future.
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