I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... See more
Company replied
The operator was too kind. They cancelled my order and put through another one with the correct sizing which was accidentally wrongly placed initially. Great customer service and prompt response. Than... See more
Company replied
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... See more
Company replied
Company details
Written by the company
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Contact info
PO BOX 260, 4108, Archerfield BC, Australia
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recieved faulty snapback hats but Gabby…
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!
August 13, 2026
Unprompted review
Reply from Culture Kings
We’re so grateful for your feedback. Thanks for taking the time!
Customer service
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free
August 14, 2026
Unprompted review
Reply from Culture Kings
Thanks for sharing your experience with us! We're honored.
Gabby was awesome to resolve my address…
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac
August 14, 2026
Unprompted review
Reply from Culture Kings
So happy Gabby was able to help! Huge thanks for the review — hope to see you again soon!
Fast response when it comes to customer…
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕
August 13, 2026
Unprompted review
Reply from Culture Kings
We're so glad Gabby helped you out! Thank you for the review! We can't wait to have you back! 🔥
I ordered my daughter the wrong size in…
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰
August 13, 2026
Unprompted review
Reply from Culture Kings
Love to hear this, I'm glad Gabby was able to turn your experience around! Thanks so much for the review! 🙏
Gabby was the goat
August 12, 2026
Unprompted review
Reply from Culture Kings
Love to hear this, thank you for the review! We can't wait to have you back! 🔥
Gabby was super understanding and…
Gabby was super understanding and helped my issue super fast.
August 13, 2026
Unprompted review
Reply from Culture Kings
Thanks so much for the review! We appreciate you 🙏
Had an issue with an accidental double…
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose
August 13, 2026
Unprompted review
Reply from Culture Kings
Thanks so much! We're grateful for your kind words and support.
Great response from culture kings team
Great response from culture kings team, happy with the outcome. Prompt fix up
August 12, 2026
Unprompted review
Reply from Culture Kings
Really appreciate you leaving a review. Thank you!
Easy change on phone
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.
August 12, 2026
Unprompted review
Reply from Culture Kings
Many thanks for the review. Your input is incredibly valuable.
Customer Service far exceed anything Ive seen
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!
August 11, 2026
Unprompted review
Reply from Culture Kings
Thanks so much for the review! We appreciate you 🙏
Address Change
I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.
August 12, 2026
Unprompted review
Reply from Culture Kings
Thanks so much for the review! We appreciate you 🙏
I was really impressed with the help I…
I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.
August 12, 2026
Unprompted review
Reply from Culture Kings
This is such a glowing review, thank you! We'll be sure to pass this on 🙏
Gabby did a great job with getting my…
Gabby did a great job with getting my problem solved very fast
August 11, 2026
Unprompted review
Reply from Culture Kings
We’re so grateful for your feedback. Thanks for taking the time!
Gabby was extremely efficient at my…
Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)
August 12, 2026
Unprompted review
Reply from Culture Kings
Thanks so much! We're grateful for your kind words and support.
I made a small error in making my…
I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.
Truly amazing customer service
August 12, 2026
Unprompted review
Reply from Culture Kings
We’re so grateful for your feedback. Thanks for taking the time!
I made a mistake on my ordering size…
I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊
August 12, 2026
Unprompted review
Reply from Culture Kings
Thanks so much for the review! We appreciate you 🙏
Gabby was EXTRAORDINARY
Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X
August 11, 2026
Unprompted review
Reply from Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
I ordered several shirts for my teen…
I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!
August 11, 2026
Unprompted review
Reply from Culture Kings
Love to hear this, thank you for leaving a review! 🙏
Drisana was great help
Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks
August 11, 2026
Unprompted review
Reply from Culture Kings
This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.