Currys - Bury Reviews 

Very professional

Friendly staff and informative

Really happy with my experience at Currys. Hisham was extremely helpful, friendly and professional, and made the whole process of ordering the items I needed quick and hassle-free. Excellent customer service and a great experience overall. Would definitely recommend Currys!

Helpful staff that go above and beyond to please

I know what product I wanted. I stood next to it for several minutes, there was about 6 staff on the shop floor not serving anyone and chatting. I had to go over and ask someone to assist me.

My old Bosch’s washing machine finally spun its last load after some 18 years or so loyal service. So it comes as no surprise I went into my local curry’s store to replace it with another Bosch model , unfortunately the store had none in stock and as I needed a replacement as soon as possible I was told another store had one nearby so I decided to pick it up from there. Everything was arranged and paid for before I picked it up and it was a seamless hassle free job to take delivery of my new washing machine.

Staff fine but three stations before we found one that worked at the counter

Jake was friendly and helpful from the outset at the store. I had a bad experience using the customer care number when I had tried to do the order so went in store instead. Will definitely be back to Jake for any future purchases in curry’s. Made a big difference having such a pleasant customer service experience.

The assistant was very helpful, particularly with ordering on the computer, since I was buying two appliances and it was a bit complicated.

The sales assistant was very helpful and found a really good offer for me

Went to buy a new TV, was recommended an LG. I was told:
- 1 year guarantee only but I should purchase the Currys repair offer for 5 years for £250
- Old TV couldn’t be recycled but if I gave it to the delivery drivers they may give me £10 for it
- Delivery and installation absolutely have to be on the same day.
Trusting the sales rep, I went through with the order and agreed to the extra warranty. I left the store, only to go on the Currys website and see that there was in fact an offer available to trade in my old TV for £250. So I went back to store, explained the situation, then needed to wait 15mins for a refund to be given, during which time I was told I needed to pay £30 for the old TV to be collected. Luckily the manager happened to be nearby and corrected the sales reps (2 of them) - the collection was free.
Feeling frustrated at the situation, I went home and looked at John Lewis’ website who were offering the same deal as Currys plus free installation (worth £135) and a 5 year guarantee with purchase. I decided to purchase the TV from John Lewis and ask Currys for a refund / cancel the order.
On returning to the same Currys store, I was met with an aggressive salesperson who decided to mansplain to me that I was wrong about the TV guarantee (it was also 5 years at Currys and the repair service was different - go figure) and that they would match the free installation so it “makes no sense to cancel”. I continued to say I wanted a refund to his clear exasperation and annoyance. He beckoned the manager.
The manager took me to the till, I assumed to do the refund. Alas, no. I stood waiting for 5minutes while he did something on his phone. Turns out he was trying to prove me wrong - he was on the John Lewis website. I again asked for a refund. He asked me if there was anything he could do for me to keep the order. My reply “train your staff and give me a good experience”. The refund took less than a minute.
I hope this is a one off, but my take out: staff can be very misinformed, so do check the website if you purchase from Currys. And if you do want to change your mind, be prepared to have to fight for it (and be mansplained to if you’re a woman - god forbid we are capable of buying a TV without a man….).

Met Mehmet talked me through it all made it very easy

Staff very friendly and helpful

The delivery came on time. I had paid for them to install the system and then show me how to use it however, when I told them this they said they didn't know how to do it the tech guys should deal with this. To be fair to the lads they had a go and did their best but they couldn't show me how to use the system as they had to get to their next delivery.

Quick knowledgeable service

While the online process of purchasing was fine, the in store collection was less so.
Arrived at store to find the collection desk unmanned. Pressed the bottom for a member of staff to arrive over 5 times, but after 10mins no one arrived.
There were operatives in store, free, and in sight of me. Eventually one looked at me and asked if I had been seen to. No was my response. At that point they yelled at another operative to put in their headset and that I had pressed the button 5 times. A sales representative (without his headset on) then made their way to the counter. They were holding there phone in their hand and it was clear to hear that the were talking to someone on the other end. They asked my name, disappeared, then came back with my purchase…. Never at any point interested in offering any sort of customer service.
Highly disappointing.

Ordered a TV for collection, Mehmet was brilliant and had my TV ready for me in seconds. Easy and fast process