Currys - Crayford Reviews 

71
•
TrustScore 4.5 out of 5

4.6

Unit 5 Tower Retail Park, DA1 4LD Crayford, Kent, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly, helpful assistant. I was able to try out the Vax corded 'Lift Out' vacuum cleaner which is especially important as the different model weights vary and I would need to be able to carry... See more

Rated 5 out of 5 stars

I was served on time. Customer Advisor ensured I was satisfied with my choice of product. She went far and beyond to ensure I made my choice and she listened to my preferences. She actually read th... See more

Rated 5 out of 5 stars

Staff excellent especially as she was having to juggle three customers at once because she was by herself . Opinion may change if the cooker isn’t delivered as promised !

Rated 5 out of 5 stars

Had the best service from Rupel in the Crayford branch. She really took her time to walk through several options with me and deals so I could save money where I hadn’t even thought of. Very happy with... See more


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Crayford

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • Unit 5 Tower Retail Park, DA1 4LD, Crayford, Kent, United Kingdom

  • 03445610000

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.6

All reviews

(71)

137,866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a Henry cordless Hoover via…

Ordered a Henry cordless Hoover via click & collect. This was ordered to pick up from the crayford store & ordering, collection went smoothly. Within a few minutes of ordering the hoover I received an email to say it was ready for collection.

Arrived at the store & was greeted in a polite and friendly manner by a store member at the till. The hoover was behind the counter ready for collection.

This hoover was a very competitive price (£100 cheaper than Argos) so very pleased with purchase & customer service from Currys. Thank-you 🤩

September 30, 2026
Rated 5 out of 5 stars

Great service

Great service, was asked if I needed any help as soon as I walked in the shop.
Sharon was very experienced & very friendly & helpful 👍🏻

September 21, 2026
Rated 1 out of 5 stars

Very disappointing delivery service

Very disappointing delivery service

I’m extremely disappointed with my experience with Currys. My delivery was cancelled without any prior notification or warning. I had made arrangements around the agreed delivery date and was expecting my order to arrive, only to discover that the delivery had been cancelled.

I should not have to chase a company to find out that my delivery is no longer going ahead. At the very least, customers should be notified promptly when there is a change or cancellation.

This caused unnecessary inconvenience and wasted my time. I expected much better communication and customer service from a company like Currys.

I hope Currys takes this seriously and improves its communication with customers.

September 20, 2026
Unprompted review
Currys  - Crayford logo

Reply from Currys - Crayford

Hi Cheng Cheng, We’re so sorry to learn of the poor service received regarding your delivery, this is certainly not the level of service we aim to provide our customers. If you still require assistance with this, please contact us at contactsocial@currys.co.uk and include a copy of your review, quoting the reference CUR74455. Please also advise your name, address (inc. postcode), '74' delivery reference and contact details. Once in receipt of the requested information, we'll be much better placed to be able to offer further support and advice. Thanks – Rich

Rated 1 out of 5 stars

Dave, meet & greet crayford.

Dave, the meet & greet person at the front door was rude, miserable & completely foul. Apparently this individual is a manager. He has zero customer service skills and is unhelpful & unapproachable! This is a man who clearly hates his job.

September 19, 2026
Unprompted review
Currys  - Crayford logo

Reply from Currys - Crayford

Hi Nicola, Thank you for sharing your recent experience in one of our stores. Clearly this is not the service you should expect and we’re really sorry for any disappointment caused as a result. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR74433. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. - Rich

Rated 5 out of 5 stars

Really happy with the delivery service - Terry & Chris

Really happy with the delivery service. The two delivery guys were friendly, professional and really helpful. They delivered my mum’s American fridge freezer and washing machine with care, which wasn’t an easy job with such a large fridge! They took their time, were careful bringing everything into the house and made the whole process stress-free. Great service from start to finish – thank you both!

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

In Crayford store

In Crayford store, asked a customer service sales person ( who turned out to be duty manager) for a packet of soap powder , he said that they did not sell soap powder. I said that I had been purchasing continually for over 1 year in store. He said he was the stock manager and had been working there for over 20 years and never seen or heard of the product Even after I obtained the product code and showed him all he said was he had never seen it in the store and for me to go up to where the washing machines were, to see if it’s on a shelf.
I went up to the washing machine area and the soap powder was on the shelf . I returned to the sales person to dhow him the packet, he shugged his shoulders and said he had never seen it. Upon paying I asked to see the duty manager to complain about how unhelpful the sales person was, but as was directed to the man I had previously spoken to , as being the duty manager . I have spent 1000’s of pounds in this store personally and my business and this is the worst case of poor customer relations I have ever come across .@

September 14, 2026
Unprompted review
Currys  - Crayford logo

Reply from Currys - Crayford

Hi Leslie, Thank you for sharing your recent experience in one of our stores. Clearly this is not the service you should expect and we’re really sorry for any disappointment caused as a result. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR74025. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. - Nathan

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