Currys - Oxford Street East Reviews 

16
•
TrustScore 3.5 out of 5

3.6

94 Oxford Street, W1D 1BZ NA, London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

After I have decided to collect my items from the Oxford Street store (London) then all was fine. I have initially gone to Currys Brixton (London), but your manager there had no idea about the Home t... See more

Rated 4 out of 5 stars

I went to Oxford Street London Curry's to place an order to be picked from the store paying cash on 8.10. The employee was not able to confirm delivery date and I still don't know when it will be deli... See more

Rated 5 out of 5 stars

Excellent service by staff upstairs who were quick to offer assistance and help walk me through various product options. Khaled upstairs was particularly helpful with his product expertise allowing me... See more

Rated 5 out of 5 stars

I received excellent service and the staff (Anwar) who attended to me was very professional. There was a misunderstanding in the delivery fees which he handled very well and he resolved it on the spot... See more


Company details

  1. Appliance Store
  2. also in
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electronics Store
  6. Kitchen Supply Store
  7. TV store

About Currys - Oxford Street East

Written by the company

Currys is one of the largest electronics retailers and repair stores in the UK. We help everyone enjoy amazing technology. Visit us in-store or head online to browse our huge range of products, shop great deals and chat to our experts.

We stock all the biggest brands and the best new tech, with flexible credit options available. From TVs, phones, games consoles, laptops, and computers to kitchen appliances like washing machines, dishwashers, tumble dryers and fridge freezers. We can even help to install them.


Stores

We’ve got shops all over the UK and inside you’ll find the largest range around of new tech to play with. So, pop in store and get hands-on with the latest and greatest tech before you buy.

Epic Range

We have tons of top tech from the biggest brands out there – online and in-store. Plus, we’ve got plenty of exclusive products that you won’t find anywhere else. And if you want to save a few quid? Then make sure you check out our range of pre-loved, refurbished tech.

Price promise

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Tech experts

You won’t get it cheaper. Full stop. We’ll price match against any other UK retailer, online or in-store. So, if you’ve found a bit of tech elsewhere for less, just let us know. We won’t be beaten on price. Excludes ink, airtime & 3rd party sellers. Visit currys.co.uk for price promise details. Claim within 7 days.

Delivery

We make it incredibly easy to get hold of your tech. You pick it up. Or we deliver. Simple! Come and collect it from your local store or book a delivery slot at a time that suits you. It’s never been quicker or easier. And if you really can’t wait, we offer free next day delivery in most areas on loads of products as well.

Longer life

We help tech live on and on, and on average safely recycle almost 60,000 tons of e-waste every single year. Our team of experts work their magic too – and can repair most of your old tech if it breaks down or goes wrong. Plus, with trade-in and recycling, they’ll help your tech to find a new life, while you upgrade to something even better. That way, we’re helping the planet and your pocket.

Cash for Trash

Through our Cash for Trash recycling scheme, we’ll take any of your unwanted electronics and give you at least £5 off your next eligible purchase, and it doesn’t matter whether you bought that old gadget from us or not either. Just bring it down to your local shop and save on a new bit of tech. Simple. UK 18+ only. Redeem voucher against your next qualifying purchase of £25 or more. Redemption window printed on voucher. Exclusions and full T&Cs apply.

Services

Nobody is better at getting gadgets working, and then making sure they stay working. From setting up a new laptop or installing a washing machine when we deliver, with us you’ll be able to enjoy your tech to the max. We’ll get your tech ticking.

Issue resolution

Tech problem? No problem. We make it easy for you to sort out any issues with your tech. Give us a call, fire up our web chat or head in-store and we’ll give you a hand.


Thanks for leaving a review with us - we read every single bit of feedback we get, both positive and negative. We try to reply to negative reviews and help with any problems within 48 hours too. So, we’ll get back to you soon.


Contact info

  • 94 Oxford Street, W1D 1BZ, NA, London, United Kingdom

  • 03445610000

3.6

Average

TrustScore 3.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(16)

137,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Oxford Street Store:10. Brixton Store: 0

After I have decided to collect my items from the Oxford Street store (London) then all was fine. I have initially gone to Currys Brixton (London), but your manager there had no idea about the Home tech scheme and he was absurdly rude and completely dismissive to me when I tried to explain him what I was looking for - I almost cancelled my buy from Currys - but Oxford Street staff - London - were perfect. You should have a serious conversation with your store manager at Brixton Store and maybe pay him some customer service training... he was just awful.

October 15, 2026
Rated 4 out of 5 stars

Vague delivery estimate & inaccurate stock info.

I went to Oxford Street London Curry's to place an order to be picked from the store paying cash on 8.10. The employee was not able to confirm delivery date and I still don't know when it will be delivered for sure today 11.10 which is weird. Also their central call center confirmed another product I was interested in was actually in stock which was false info as we could not order it at the Curry's store.

October 8, 2026
Rated 5 out of 5 stars

I received excellent and professional service

I received excellent service and the staff (Anwar) who attended to me was very professional. There was a misunderstanding in the delivery fees which he handled very well and he resolved it on the spot. Anwar was very patient in explaining the different models of iPhone and gave genuine advice.

September 24, 2026
Rated 1 out of 5 stars

Awful client service

Awful client service from one of the sales person

September 25, 2026
Currys  - Oxford Street East logo

Reply from Currys - Oxford Street East

Hi,

I am sorry you were left with that opinion, it is really disappointing to hear.

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Please note, due to current processing times, email responses may take a little longer than usual. However, please be assured your email shall be answered as soon as possible.

Thanks - Tracy

Rated 1 out of 5 stars

TERRIBLE SERVICE AND PRODUCT

TERRIBLE SERVICE AND PRODUCT. Brought a laptop at the Oxford Street Branch London. Got it home and it didnt work. I couldnt find the receipt, but had a time, date, store details, credit card details and bank statement showing the purchase. My local shop in Didcot Oxfordshire couldnt find a receipt online. They wouldnt accept it to fix it. Been onto customer services, they only help with online purchases. Narinder the call agent, i have the transcript, told me she would email the Oxford Street Branch to contact me, that was over a week ago to find the purchase and receipt in their system, nothing. No contact. Im living abroad and this was a purchase as a gift for my pensioner mother so she can keep in contact with me. We now have a laptop that is useless and a pensioner who is on her own and isolated.

September 2, 2026
Unprompted review
Currys  - Oxford Street East logo

Reply from Currys - Oxford Street East

Hi Marc, I am sorry you were left with that opinion, that is really disappointing to hear. If you still require assistance here, please contact us at contactsocial@currys.co.uk with your name, address (inc. postcode), contact details and any reference numbers. Please include a copy of your review, quoting the reference CUR74467.  We will get back to you as soon as possible.
Thanks, Jodie

Rated 1 out of 5 stars

Promotional Code not received

I bought an AMD Ryzen 7 9850X3D from Currys during the advertised Onimusha: Way of the Sword promotion, but I never received the AMD coupon code.

I contacted Currys support and explained that I bought the CPU in store and paid cash. Instead of resolving it, I was eventually told I would need to physically return to the store to get the code, even though this was an advertised promotion attached to the product.

The CPU is eligible for the promotion and I still have my receipt and proof of purchase. I just want Currys to provide the promotional code that should have come with the purchase without making me travel back to the store unnecessarily.

Really frustrating experience for what should be a very simple issue.

September 13, 2026
Unprompted review
Currys  - Oxford Street East logo

Reply from Currys - Oxford Street East

Hi Sanjay,

We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. 

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue.

Thanks - Rich

Rated 1 out of 5 stars

Really bad experienced with the sales…

Really bad experienced with the sales assistance (Deepro) plus the managers on duty for the second day visit to complained for the extra charges I have been charged and has not been removed even though they made the error on the charges. I felt they stole money from my account.

September 8, 2026
Unprompted review
Currys  - Oxford Street East logo

Reply from Currys - Oxford Street East

Hi Homer, Thank you for sharing your recent experience in one of our stores. Clearly this is not the service you should expect and we’re really sorry for any disappointment caused as a result. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR74431. Please also include, your name, address, and any other relevant references and we will get back to you as soon as possible. - Rich

Rated 1 out of 5 stars

Curry’s not delivering on collection…

Curry’s not delivering on collection dates and not being contacted with updates

August 21, 2026
Currys  - Oxford Street East logo

Reply from Currys - Oxford Street East

Hi, We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. 

We have sent you an email from contactsocial@currys.co.uk so that we can assist you further with your issue. - Shauna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look