Currys PC World IE Reviews 

I have a care plan with curries and have been paying it for eight years and they refused to pay it out.
My neighbour purchased the item for me to my address, my bank account has been paying the payments and they refuse to help me as he put it in his name. He unfortunately passed away four years ago and I’ve not needed to plan until then so I haven’t even looked at it. I have bank statement dating back eight years that I have paid this plan. They asked me to provide the death certificate which I I finally managed to get hold of and now they are saying that I need to fill in other forms.
It’s clear that the only thing on this care plan that is not mine is the name but everything else including the money being paid has been from me.
Honestly shocking service if I could minus the stars I would this has been going on for three months and still not received a satisfactory response.

This is absolutely disgusting because I can’t even claim money as it’s not in my name so they’ve took my money and I have no means to claim even if it was still alive
Absolutely shocking Currys you should be ashamed of yourself

Bought a phone online but it did not turn up so went to store in Tralee where they appear to regard online as a separate company and could do nutting for me so I cancelled the order and asked to buy in store where when I went to pay the price was now €30 more from when I bought originally, I was not getting it for the price I originally payed eventhough none of this had anything to do with me so I left and went across the road to Harvey Norman and bought a phone there

Bought a Ninja coffee machine Nov 2025. Jug handle broke under normal use in May. Currys confirmed in writing it qualified for replacement and collected the entire machine from my home (14 May).

Since then: first collection no-show, a courier sent to collect a machine already collected, told "out of stock" when their own website showed it in stock, replacement promised in writing in "7–14 working days" — three times. Nothing ever dispatched. Two cases closed as "resolved" with nothing resolved. In-store escalation and duty manager email: never answered. Then they opened a "missing parcel investigation" into the return they'd already confirmed in writing was received and on their system — and now claim they can't verify collection at all, by the courier they booked themselves.

70+ days on, Currys holds both my payment and my machine, and no channel — email, phone, two store visits — has produced any remedy. Small Claims Court case now filed and the matter is reported to the CCPC.

Check every promise you're given in writing. You may need it.

Purchased fancy dishwasher with fitting services. One of the delivery men was incredibly rude refused to install it, left new mashine in the middle of the kitchen and left. Shocking! Would never recommend this shop!

Avoid PC World for delivery and installation, save your money and go elsewhere.

We ordered a washing machine two weeks ago. It's been a disaster from start to finish.
On the first delivery attempt, they dropped the machine off the truck and dented the side of it. We had to wait a full week for a replacement, and even then only got it installed earlier in the day after complaining on the phone.
When the second machine finally arrived, the installers drilled holes in our presses, left a huge mess, and somehow broke the door off during install.
Throughout all of this, customer service, delivery staff, and management were equally hopeless. When we asked them to sort it out, we were told there was "nothing they could do" for another week, no urgency, no accountability, no real attempt to fix it.
At this point they're down roughly €1,000 in damaged stock, and we've lost two weeks waiting around for a machine that still isn't properly installed.
If you're thinking about ordering from PC World and using their installation service don't. It's not worth the risk.

Update: 6th Aug still no refund sent to my card, they basically steal money from people. Rang customer service and they were completely lost, no clue whats going on. Send me my refund you useless bunch of wasters.

Worst customer experience we've ever had. We want to cancel our order and refund the amount. So far it has taken 4 phone calls, with being also passed along to further assistants in each phone call. The latest info we received is that we have to contact their delivery service to cancel delivery before refund. The problem is that in order to contact the delivery we can't get the phone number as curreys won't give it. So we still have no refund.Avoid at all costs is my advice. Update: it is worth noting that the Curry's reply to my post is exactly the same as their response to every other review on Trust pilot. Word-for-word. Hardly inspires confidence for a resolution. It should be easy to deal with this issue and not take exhaustive efforts we have so far taken with no result. It certainly makes us very unsure of buying from this company,that they would deal with any faults detected after purhase in a prompt fashion. It seems to me that they don't care about 85% bad reviews.

I have never experienced customer service this bad.

It has now been more than three weeks since I paid €889 for my Click & Collect order, and I still have not received my item.

During this time, I have called Currys customer support more than 10 times, visited the store more than 7 times, and sent over 20 emails. Not a single email has been answered.

I also have proof from DPD, including delivery confirmation and photographs, showing that my order was delivered to the store more than 18 days ago. Currys even confirmed by email that they had received my order and that it was being processed. Despite this, they still have not released my order for collection.

Every phone call ends with the same response: “Please wait another 3–5 days.” After more than three weeks, they are still giving me exactly the same answer without any explanation or solution.

The store staff tell me to contact customer support. Customer support tells me to wait. Nobody takes responsibility or is able to resolve the issue.

I paid for my order in full, but I still have no product and no meaningful communication from Currys. This has been the worst customer service experience I have ever had.

If you are considering buying from Currys, be aware that if something goes wrong, you may find yourself spending weeks chasing your order with no answers and no resolution.

CIR2630848115

I ordered a hob that arrived broken, could not be used. I contacted the customer service and they agreed to refund me. When I received the refund confirmation, I noticed that I had been charged a €40 delivery fee, as well as an additional €40 return fee, with the reason stated as “item unwanted.” Firstly, I do not think I should be charged a delivery fee for a product that arrived damaged. Delivery charges are paid with the expectation of receiving a product in good condition that can actually be used.

Secondly, I do not understand why I have been charged a €40 return fee for an “unwanted item.” I did not return the hob because I changed my mind—I returned it because it was broken upon delivery. I believe it is entirely reasonable not to accept or keep a brand-new product that arrived damaged, especially when it was purchased at full price.

I'd give them zero if possible. I have a very simple question to ask about a product before I buy it and I have been unable to get hold of anyone. Info isn't on the website. The phone line tells me to check the website, the man I finally got through to was the dopiest person I've ever encountered in customer service. He also said to check the website and said it was impossible for him to transfer me to sales team. If the info was on the website I wouldn't be calling! A waste of time. The first message you hear when you call is an AI voice saying that abuse towards the staff won't be tolerated. I see why they have that up there first, because their phone staff deserve the abuse! Curry's should shut down at this stage. Absolute joke.

Edit after the response from Currys. After writing this review I got an AI chatbot on the Facebook page which gave me a phone number for sales team which was out of service! That's the third out of service number I've been given for Currys. I will not be emailing the email given in the response below. I already emailed the customer service email with no response which started all of this. After this I will not be buying anything from Currys. They need to get their act together.

Absolute Joke , ordered a washing machine 2 weeks ago got delivered damaged like a fork truck drove into it , refused delivery waited another week for a new one and wait for it , delivered the same damaged washing machine to me again , customer service , shocking behaviour the most unhelpful disgrace of a team i will never shop at curry's again , 2 weeks waiting for a washing machine now ,

Bought a tablet for my non verbal autistic child. In-store the staff member was 100% knowledgeable about the product and after talking over with the staff member she offered insurance with an extended warranty. I would normally not take out insurance for any product, but seeing as this was her 3rd tablet in a few years,I said yes. 2 and a half years in and child has an episode and the tablet falls and we end up with a cracked screen. Rang Currys, they answered straight away. Most helpful person at the end of the phone. Gave me a reference number, go in to a Currys store and you will get a replacement. How can I fault that? 100% in store experience, and 100% customer service. If I could have given more I would.
Update: Went into local Currys store and within 5 minutes I was out with a replacement. Thank you Daire for in-store, and thank you Sam for phone call. Excellent experience.

the most horrible company, inexperienced drivers, no humanity, who don't know how to talk to customers, they are good until they take your money, then they deliver you the wrong products, then they don't answer the phone! I don't recommend

If I could go lower I would!

Paid for a Fitbit air in the shop and it was to be collected the following week. Went back and said oh it’s not in yet come back next week. This went on for four weeks.

They then said that I need to ring customer service and cancel the item.

Customer service said “we do not have this item in stock in the company”

How can you sell something (and insurance) and not have stock anywhere in your network????

The staff in the shop are incredibly friendly but it’s just not good enough.

Worst customer service ever. They do not look after the customer if you have a faulty item and ignore emails.

Very pleasant in store experience. Spent €1400 on a new Lenovo laptop and insurance. Arrived home to find this device doesn’t come with a charger.

1) this is ridiculous, selling me a new device, not providing a charger
2) even worse, not advising me. So instead, I’m left waiting until I am back home in need of a working device to find out myself.
3) wasted time online and on hold to Curry’s figuring out if this was a mistake. It’s not. This is intentional, they just don’t tell you.

What a farce

Fridge gave up this week, rang customer support after 8am, which their website states is their opening time. Automated message says their lines are open at 9am. Call back after 9 and explain my problem, and was almost laughed at for asking what they can do about the fridge I bought from them that no longer works. “Find someone local who can fix it”. Extremely rude, didn’t ask for my order details, didn’t ask for an explanation of the problem, just, go somewhere else.

Worst customer service I have ever experienced. Had to pay to get a television examined before they would accept it was a manufacturing defect. Have paid this money and no contact re collection of television for examination after two weeks. Impossible to contact anyone to discuss issue on phone and emails bounce back saying my case is resolved! Looks like I will have to go to Small Claims Court to try and get issue resolved and the other money they have effectively stolen from me back.

Update: I tried to email the contactsocial email address as suggested below with my details and got another automated response saying my case is closed! Unbelievable!

Appalling customer support, trying for 40 minutes to cancel a dd tech plan for a laptop my 80 year old father no longer has. Had to speak to 4 or 5 different people, gave same information to each person, very frustrating service!

I placed an order at the end of May, which still has not been delivered. That, to be honest, is secondary to the atrocious customer service. On no fewer than three occasions, I have been informed that someone will get back to me in 24-48 hours. This has never happened and I find myself having to call and email. As of now, I have not received my delivery or a refund or even a call back.

I will not order from Curry’s online again and will never recommend them.

One star is to much / stay clear of Currys
The Terrible Reality:
Everything went completely downhill the moment Currys got my faulty Bosch vacuum cleaner back. Even though I was within my legal 30-day window under the Consumer Rights Act to reject the faulty replacement and get a full refund, they have given me an absolute financial runaround.
Their stories change constantly. First, they claimed they successfully refunded me on June 9th. Then they claimed they refunded me again on June 16th. Yet, nothing shows on my PayPal account. To expose their own contradiction, a female customer service agent actually phoned me up on that exact same day (June 16th) and explicitly told me that I would have to close my PayPal dispute before they would release the funds!
Furthermore, a phone agent admitted on June 19th that they processed a refund to a completely wrong card ending in 1234—which isn't mine.
To prove how much their online team is shifting the facts, I went into the Plymouth branch on June 29th. The contrast is unbelievable. The Plymouth shop staff are lovely, helpful, and completely different from the online team. The customer service assistant there looked at the system, confirmed that the item had absolutely been delivered back to them, checked my PayPal account on the spot, and verified that no refund had ever been received. He was so shocked by the situation that he actually wrote an internal letter to his own company's escalation department to flag what was happening.
Now, after I have spent weeks complaining constantly on Facebook, social media, and via emails, the online team has sunk to a new low. Currys has officially messaged PayPal to demand that I return the item before a refund is issued. While their phone agents and store staff admit they have it, they are deliberately refusing to send me a written confirmation email just so they can try to trick PayPal into closing the dispute in their favour.
Even the escalation to the top is a sham. On July 8th, Currys agent from the Executive Resolution Team (writing on behalf of the Group Chief Executive, Alex Baldock) issued a "Final Response" doubling down on these claims, refusing to provide a basic PayPal transaction ID, and trying to force me to drop my PayPal protection.
It has been 41 days since my item was collected. Currys has my vacuum cleaner, they have my money, and they are actively misleading PayPal to hide the fact that their system has the bank holding onto my funds. Absolutely appalling service from the online team—I am expecting my refund and I will never purchase anything from Currys online again. The stores are a lot more helpful than the online team, so take my advice: never buy anything online from them, and only pay cash when you're in-store. Stay clear of Currys online service. We'll fight this all the way.
#ContradictoryClaims #MisleadingInformation #HoldingMeToRansom #Manipulation #BadCustomerService #WaitingOnRefund #TradingStandards #BBCWatchdog #TheSun #TheMirror #DailyMail #DailyStar #TheHerald #TakeABreak
The Only Good Part:
The single part of this entire process that actually worked was the collection—and that was entirely down to DPD, not Currys. DPD picked up the item right on time on June 1st, and their tracking clearly proves it arrived safely at Currys on June 4th. It's a shame Currys' online division can't match the basic professionalism of their own couriers or their local store staff.