Currys PC World IE Reviews 

I purchased a leisure cookmaster in November 2023 the cooling fan broke in February 2025 and was repaired after hours spent on phone to them the same part has stopped working on the 8th of April 2026 again I have spent hours on phone and a lot of emails to be told to contact the manufacturer because I'm out of warranty. I then e- mailed the oow of currys but I have had no reply. I now have a cooker that is only 29 months old and I cannot use it. Their customer service is disgraceful I wouldn't go near them for anything

Went to currys rhyl intending on purchasing 3 fitbits .3 members of staff all looked over totally ignored and then 1 of them went to join his mate sitting down in store .very unprofessional and obviously not female friendly. Won't be visiting rhyl store again

I would avoid this company at all costs. Not only have I not received my order that I placed 10 days ago. I have emailed their customer service with half answered reply’s. I got no where with my phone call, & absolutely no communication from them at all this week. The absolute worst company to deal with, I’m so frustrated to have paid in full for a product to not know where the item is or if I am ever going to receive it.
Their customer service team doesn’t seem to have a clue when it comes to resolving issues.
I would advise you to avoid Curry’s at all costs.

Would never buy a large appliance off them again. Spent 2700.00 on kitchen appliances. First delivery went to halting site in Galway. Once finally received items one was dented I am now waiting for the third replacement as the first two were also damaged and I refused delivery. Can't deal with customer service by phone or email thry say just drive to store.

AVOID AVOID AVOID both CURRYS & LOGIK
Bought a range cooker and hood from currys online.
Had them professionally installed and realised there was an issue, the oven gets to the temp set then turns itself off. This leads to condensation dripping from the oven door onto the floor almost constantly.
When the stove top is on it emits a loud ringing noise.
I had two installers out to check it and the products are the issue not the installation.

I contacted curry's and got 5 different emails telling me to do different things to address the issue. I then called to see which course of action I needed to take as I had been given 5 different instructions.
The call taker had no idea what I was talking about and gave me a different phone number to call. That number was not in service.
I called back and was told a manager would call me on March 26th (almost 10 days later). No call from a manager was received.
I continued to email and call and was getting no new information.

I was then told my complaint had been sent to their escalation team. A week later I received an email from said escalation team asking for various information which I provided. I have since been ghosted and despite chasing the sender I am receiving no response.

Both items I purchased are made by logik, a company under the currys brand.
They don't work, the condensation is a safety hazard and currys having taken my money don't care a jot. I have no idea what to do next. Over €1000 out of pocket and no response from currys.

Dear Tracy,
I did as you said and as of yet have received no response from Currys. I would like to say I am shocked but let's be real, ignoring your customers is par for the course with you guys

Absolutely shocking customer service . Tumble dryer plug melted and nearly set the house on fire . Was made ring 5 seperate times, first computers not working , then they sent the wrong number and was on a call half an hour before it was realised , then gave another number to ring then told to ring another number and to ring them back after id rang the other number . Absolute ridiculous carry on.

Bought a new phone Friday the 17th April. A gentleman called damien was so helpful, transferred all the information from my old phone ,explained everything, all the shortcuts. Excellent service.

Went in to get an USBc to AUX adapter, looked around for a couple minutes before asking a girl on the floor, she had no clue what i was talking about and asked Chloe on the til who was confrontational from the outset continuing to interupt me when i tried to explain and look up the product to show her as she was clearly confused and nope kept telling me to go to a *car shop* despite me telling her headphones need them also and she had no idea what i was talking about, I wanted to leave but my partner asked their manager who was absolutely lovely showed us exactly where they were. Long story short two spa's

I bought a 27 inch monitor online but it came it a dent in it. I contacted customer services twice who said they would send someone out to collect it but they never sent on a date of collection. I emailed them and also no response!
Now I have to escalate with the ombudsman. What a nightmare!

Update: 30.04.2026 received the refunded amount as promised, nearly 1 month later. Leaving 1 star as how bad company is and curry's.ie in Ireland didn't do anything the customer service was so bad and customer service emails that they just repeatedly just ask same details making you look stupid they clearly are scaming people ans this should be brough to EU and Competition and Consumer Protection Commission (CCPC) and sued company for doing such a illegal scaming procedures not all customers are stupid any one has any isues contact Small Court Claims in Ireland and sue them if they don't refund so the Goverment can deal with them and you will get your money back.
Update :17.04.2026 been waiting for refund since 23.03.2026 still no refund.This company is scamming people for refunds and they should be taken accountable by law and sued.
Update :14.04.2026 Still No refund and i received one email from Richa that i already send all necesary details and proof of purchased witgh all the sacrenshots and proof of email with screenshot. Now waiting replay back i will update review once i get back replay. Second email i got from Arif
Currys Ireland Support Team
Currys, 3rd Floor Office Suite,
Omni Park Shopping Centre, Santry, Dublin 9. and to whioch i send also all the necesary details with all the information of the purcases with proof of screenshot.
Update: 15.04.2026 Still no refund received rang on 13.04.2026 was on hold and call for 38 minutes they do this on purpose they also acted stupid and now they keep sending emails asking same details think I will forget but if they don’t refund I will start taking action against Currys.

Case Number 08303187

Case Number 08104042

Order number: CIR2628407860

I received damaged appliances (SAMSUNG Series 6 SpaceMax RB34C632EWW/EU Smart 65/35 Fridge Freezer - White and HOTPOINT HTE5VCW 50 cm Electric Ceramic Cooker - White). Currys agreed to a partial refund (€107.98 in total), but the money hasn't been refunded yet since 23.03.2026 Order Number: CIR2628407860
Case Number: 08104042. Called customer service assistant, promised this issue will be solved and has been escalated to the head department by tomorrow, 14.04.2026

Email from Curry’s

“ Dear Renats,

Thank you for your email dated the 21st March 2026. First of all, I would like to apologise for the delay with my response. My name is Neeraj, and I am from Currys Republic of Ireland Customer Services.

Thank you for selecting the provided option. I would like to confirm that a partial refund has been issued for the damaged items: €62.99 for the fridge freezer and €44.99 for the cooker. The total refunded amount is €107.98. You will receive this refund back to your original payment method within 5–7 working days, or possibly sooner.


Thank you for contacting Currys Republic of Ireland Customer Services. Please do not hesitate to contact us if you need any further assistance.

Kind regards,
Neeraj Negi
Currys Ireland Support Team
Currys, 3rd Floor Office Suite,
Omni Park Shopping Centre,
Santry, Dublin 9.
--------------- Original Message ---------------
From: Renats
Sent: 21/03/2026
To: Currys
Subject: Re: Case Number 08104042 “

It is just unbelievable how a simple problem gets so huge because of the incapacity of a company to support their customers, I have a very small problem in my microwave but eight months ago probably something very cheap and easy to fix, but I called them in the number that is on the receipt and after selecting the options for home appliances, selecting the option four Republic of Ireland selecting the option four product is still in warranty and waited 22 minutes to get any kind of answer. The person told me that he doesn’t know why that number is on the receipt and he doesn’t know why I called them because they are a partner but they are a different company and he cannot help me then he give me another number when I called that number. It was a little bit before 5 o’clock in the afternoon and although we had exactly all the same options that I have selected before in the other number that apparently was wrong I waited seven more minutes until it turned at 5 o’clock in the afternoon and I got the message saying that they’re closed because they only work until 5 o’clock, this is just ridiculous, a shame and, a scam they do whatever they can not to answer your call and then when it reaches 5 o’clock they say they’re closed

I visited Curry's Tralee and the item I was looking for was not in stock.
The staff member told me that he could order it and that it would be in store for collection within 3 to 5 days.
I paid for it there and then and I was told that I would be contacted when it was in.
I never received a call so I called Curry's two weeks later. The woman in customer service was very rude and unhelpful, eventually after alot of hassle she said that my product was in store.
I collected it next day.
I regret spending money with a company that has no customer care, all they want is your money.
I will never purchase items from Curry's again. There are plenty of alternatives.

Ordered a washing machine. Delivered on time. Installers said that it was all set up and they'd run water through and drained. I didn't see them do that. They left. I read the manual which said that there should be transport bolts removed from the machine. No transport bolts. I rang Currys Customer Service (HA!). He said he was trying to contact the driver. Could he ring me back? He hasn't.
I can't run the machine in case the bolts are still in place.
I have an invalid in the house. Spending €26 a day (sometimes more) on sending out washing. And Currys have my money.
I rang Currys again. Aaron's explanation: the bolt broke in the machine so the driver took them away. Just go ahead and use the machine.
If I switch on the machine & it makes a noise/the drum is damaged by the remains of the bolts - that's my problem. I can contact Currys Customer Service for more non-help.
If the washing machine actually works and I then move (as I am hoping to) - I have to leave it here.

Currys have replied asking if I still require assistance. Of course I do. They delivered the machine and left it without any transit bolts. The bolts have not magically appeared in my house. My review said that I needed the bolts. I still need them.

I like my product that I ordered from Currys, it was so special for me I did like shopping with  curries  

I felt so much anxiety and disappointment when I opened my R6 Mark II and saw that the seal was already broken. It's heartbreaking to spend that much money at a big retailer only to feel like I was given a returned or used unit

Ordered the Keychron K2 HE Special Edition Black (order #CIR2630565329, receipt no. 429932). Receipt explicitly states "Special Edition." What arrived was the standard version — a completely different product with different keycaps and no rosewood side panels — with model code K2H-J1-UK on the box.
To make it worse, the standard model I received isn't even listed for sale on currys.ie. There is only one version of this keyboard on their Irish site, and it's the Special Edition I ordered.
Contacted customer service and waiting for resolution. Will update this review accordingly.

Update 10/04/26 10:36
Since posting this review, two things have happened. Currys customer service has been in touch requesting verification details, which I have provided. However, I have also noticed that the product listing for product code 750321 on currys.ie has been quietly amended, the "Special Edition" designation and associated images have been removed, while the product code and price remain identical. This change occurred after my complaint was raised. I have screenshots of the original listing. The case remains unresolved and I will continue to update.
Update 12/04/26:
After multiple emails and phone calls, Currys is now using their own amended internal record to claim I never purchased the Special Edition — directly contradicting the receipt they issued me on 07 April which explicitly states "Special Edition." Frontline agents have no visibility of the original listing and are reading a system that was updated after my complaint was raised.
A collection was booked by one agent, while a separate agent simultaneously told me I ordered the wrong item and offered only a refund. Two agents, two different resolutions, neither aware of the other.
I have rejected both the refund and the same incorrect item. I have sent a formal complaint to Currys Ireland leadership with full evidence including the receipt, the box showing model code K2H-J1-UK, and before/after screenshots of the amended listing. A report has also been filed with the Competition and Consumer Protection Commission. If unresolved by Tuesday 14 April, a Mastercard chargeback will be initiated on grounds of goods not as described.
I want the product stated on my receipt. Nothing more, nothing less.
Update 17/04/2026
I've been trying for more than a week thru many different channels and now they barely answer me, got an email asking me about all the same (again and again and again) on Tuesday but still no answer
Very tiring to repeat myself many times, its been more than a week since I pointed the mistake and no solution has been put in place

I bought a laptop from them that didn't function properly, slowing down after a couple hours. I brought it back within the 30 return window and was told they couldn't accept the return of the laptop had been turned on. What??? Then they told me they didn't have the equipment to test the laptop in the store, so their 'hands were tied' and they wouldn't honor the refund. Btw they advertise refunds 'even if you simply change your mind'. Insanely bad and predatory company.

I booked a repair for an Xbox Series X console. However the console started working again, so I no longer needed the repair. I rang up to cancel and was assured I would get a refund of the £99 which had already left my bank.

I have chased this payment two times since and been told it is in hand and I would receive follow up emails from the finance/refund department.

Nothing at all since.

Avoid like the plague, their refund policy is godawful and you can see this from searching online - which I wish I did beforehand

Really bad customer service! When they do eventually reply, they ask you to repeat all of your details again and again. Do not buy from curry’s - if anything goes wrong with the product, it’s so much hassle! This is the second faulty product I’ve gotten off curry’s and customer service is non existent.

Ordered a vacuum cleaner which arrived soon after. The plug was broken so I returned it but they processed a refund instead of a replacement which I had expressly asked for in an email which they acknowledged. When I asked to make a complaint I would always get a different person replying to the email trying offer me a discount code. Got on the phone to someone saying I want to make a complaint and he said he’s logged that I want to make a complaint and they’d reach back to me (definitely won’t). Never buying from Curry’s again.