I am giving you a 1 star rating because try as I might to return these clothes to your warehouse for a refund you created challenges for me despite being the people who sent me a tracking code and ins... See more
Company replied
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See what reviewers are saying
Used the bra size calculator and it said to buy my usual size. The band of the bra fits but the cups are tiny! It feels cheap and the fabric is rough and hard. The customer service email address bounc... See more
Company replied
I recently bought your deep‑dive non‑wired swimsuit, and I can honestly say it’s the most comfortable and flattering swimsuit I’ve ever worn. As a 34GG–H, I never feel confident without wires — but... See more
Company replied
I had an issue with the returns portal and receiving emails with my qr code and labels. I contacted customer services and was helped by a lovely lady named Alison and she honestly couldn’t help enoug... See more
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Company details
Written by the company
Curvy Kate creates D to K cup lingerie and swimwear exclusively for the fuller bust, with passion and expertise that bigger boobs deserve. We aim to empower you to feel confident, proud of your curves, and ready to take on the world!
Contact info
United Kingdom
- 0208 861 3111
- support@curvykate.com
- www.curvykate.com
3.3
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products didn't fit and were flimsy…
Products didn't fit and were flimsy compared to the picture which looked supportive.
April 9, 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
It can be hard to get the right fit, what with fits varying between styles and manufacturers. If you need help beyond our size guides, you can book a consult with our virtual fitters: https://www.curvykate.com/pages/virtual-bra-fitting
If you wish to return your items, a free returns label would have been included with your order. You can checkout our policy and procedures regarding returns here: https://www.curvykate.com/pages/returns
Best wishes,
The Curvy Kate Team
Poor quality bras for price thin…
Poor quality bras for price thin materialthat didn't resemble the online description, didn't fit either after following their online measurements. Still waiting for a refund. Not very helpful customer service. Wouldn't buy from them again
April 9, 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm sorry there was a delay in processing your refund. I see from your account this matter has now been resolved.
Should you require further assistance, please do contact our Customer Service Team at support@curvykate.com.
Best wishes,
The Curvy Kate Team
Reply from Curvy Kate
Thanks for the great review Fiona, we look forward to your next order with us 😊 In the mean time, enjoy wearing your latest purchase.
Best Wishes
CurvyKate
Full support!
Curvy Kate always go above and beyond to help find the right bra style and fit! Quick delivery and website easy to use.
April 8, 2022
Reply from Curvy Kate
Thanks for the fab review Michaela, we pride ourselves in finding the right bra for everyone, enjoy wearing yours in style, comfort and confidence ❤️
Best Wishes
CurvyKate
Curvy Kate has been great
Curvy Kate has been great for finding bras for bigger sizes. Was so sick of the ugly bras in shops or having to size up band sizes to get a nice bra. Curvy Kate is great, gorgeous bras and lots of sales so can get good prices. Quick delivery and free returns labels is great. Sometimes the refund process can take a while but on the whole I have been really pleased with Curvy Kate
April 8, 2022
Reply from Curvy Kate
Hi,
Thank you for your review. I'm so glad you like our bras and find us value for money.
Should you ever find it takes longer than 14 working days to receive a refund, please do contact our Customer Service Team at support@curvykate.com for assistance.
Best wishes,
The Curvy Kate Team
The bra was the wrong fit for me
The bra was the wrong fit for me. Plus I feel that since buying them 10 years ago the quality has dropped off a bit. They feel flimsier. The return credit was slow coming through as well.
April 8, 2022
Reply from Curvy Kate
Hi,
Thanks for your review. I'm sorry you had issues with the fit. It can be difficult, what with fits varying between styles. I can only recommend a consult with our virtual fitters: https://www.curvykate.com/pages/virtual-bra-fitting
I'm sorry you had to wait for your refund. It can take us up to 14 working days, as stated on our website.
Should you require any further assistance please don't hesitate to contact our Customer Service Team at support@curvykate.com.
Best wishes,
The Curvy Kate Team
Very comfortable lounge bra 😍
April 8, 2022
Reply from Curvy Kate
Thanks for the great review Anna, we hope you enjoy wearing your new bra 😊
Best Wishes
Brastop Team
Returns
I really hate the fact that return shipping is not free. I had to pay $20 shipping to return a $60 bra. The appeal of CK is that they have sizes I can’t get in stores, but it really goes against the idea of improving accessibility if you have to pay so much just to try to find your right size. I appreciate that it’s a small business and it’s difficult to accommodate this option but I wish there was a way they could get around this. I won’t be purchasing from Curvy Kate again for this reason. It’s just not worth it.
April 8, 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I appreciate returns for our oversees customers isn't the hassle free experience our UK customers have. It is something we're investigating, and if we can find a viable way to offer a better service, we will.
Best wishes,
The Curvy Kate Team
Cracking cleavage, pokey wire :(
Absolutely love the bra, the cleavage is brilliant, love the shape, design… only problem is after only a couple of weeks the wire on both sides is starting to poke out and jab me. Otherwise, it’s great, but would have hoped to get more wear out of it before the wire starts coming out the sides!
April 7, 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
I'm so sorry you're having this problem with a new bra.
Please send photos of the fault, along with a photo of the internal label of the bra, to our Customer Service Team at support@curvykate.com so they can assist you with this matter.
Best wishes,
The Curvy Kate Team
I bought three bras and gave yet to get…
I bought three bras and gave yet to get the third!
April 6, 2022
Reply from Curvy Kate
Hi,
Thank you for your review.
I'm sorry if there's a problem with your order. Please contact the Customer Service Team at support@curvykate.com so they can investigate the matter for you.
Best wishes,
The Curvy Kate Team
The bras are amazing but slightly…
The bras are amazing but slightly disappointed that when the first recommended size didn’t fit (which was fine it’s about getting it right) it took 14 days for a refund and this didn’t include P&P.
April 6, 2022
Reply from Curvy Kate
Hi,
Thanks for your review.
Unfortunately we require that you notify us that you wish to cancel if you are returning the whole order, prior to returning it, so we can refund you the delivery costs. This is stated on our website.
Should you require further assistance please don't hesitate to contact our Customer Service Team at support@curvykate.com.
Best wishes,
The Curvy Kate Team
Everything was fine but loosing money…
Everything was fine but loosing money on returning the bras was a disappointment.
April 5, 2022
Reply from Curvy Kate
Hi,
Thanks for your review. Unfortunately we are not able to assist with the cost of returns of for our overseas customers. We are looking into this to see if it's something we can offer in the future.
Best wishes,
The Curvy Kate Team
Lovely bras I bought recently
Lovely bras I bought recently
The only thing which was my fault was I mistaken my size instead of putting 32H I put 32HH😩 but my next one was the perfect fit and good material👌👌
I will definitely recommend 💯
April 5, 2022
Reply from Curvy Kate
Hi Nadine,
Thank you for your outstanding review! We are so very appreciative of your thoughtful feedback! It is always in our best interest to make sure that we do provide the best possible experience for all our customers and we are so glad this was the case here! :)
We look forward to seeing you again soon! x
Best Wishes,
Curvy Kate Team
Poor fit, even with careful measuring and following all the instructions
I followed the instructions and measurement guides of all of my garments because fit is tricky in general, but even more so with extended sizes. Unfortunately, these garments are diggy, pinchy, and overall super uncomfy (and they are sized larger in cup and bust than I normally purchase at Torrid!) plus, I still have tissue overflow over the top (when you know, you know) Really disappointed in the sizing and fit, because the designs (especially the green one) are so adorable.
April 5, 2022
Reply from Curvy Kate
Hi Liz,
Thank you for your feedback. Sorry to hear that the items purchased did not offer the fit expected. Bra fitting can be tricky and we always recommend having a new fitting every 6 months as our bodies are constantly changing. There can also be differences in fit between sizes and styles which just complicates things even more! If you're unsure of sizing or need help finding the perfect fit, please do not hesitate to reach out to our Bra Expert: https://us.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
10000/10!!
The most comfortable and beautiful underwear I have ever bought! Would 1000% recommend!
April 4, 2022
Reply from Curvy Kate
Hi Rachel,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again! x
Best Wishes,
Curvy Kate Team
Reply from Curvy Kate
Hi Madeleine,
Thanks so much for this fantastic review! :)
Best Wishes,
Curvy Kate Team
The bra didn’t work for me
The bra didn’t work for me, it hurt my sides a lot. I’m from the US and couldn’t return it because it would cost $100- more than the bra. Nothing could be done to help, so I guess I’ll have to try selling it to someone else. Can’t say I’ll order again because of this.
April 4, 2022
Reply from Curvy Kate
Hi Diana,
Thank you for your feedback. We are sorry to hear this. We regrettably are unable to cover returns for customers outside of the UK, however for those based in the US we usually recommend using USPS which charges either $13.50 or $22.50 based on the service used, weight of the package and also the exact location from where this is being sent from. This is the method many of our US customers choose to use.
As for bra fitting, we would advise reaching out to our Bra Expert, as she will be able to advise much more on this matter: https://us.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
The bras are great watch the sizing…
The bras are great watch the sizing they are smaller in band and cup size
April 4, 2022
Reply from Curvy Kate
Hi Kelley,
Thanks so much for this great review! We're happy to hear that you are pleased with the items purchased from us! Kindly note, we do stock a wide range of styles that inevitably will vary in the way they fit, and what works for one person may not fit another due to our individual breast shapes and sizes. If you need any help finding the perfect fit please don't hesitate to contact our Bra Expert: https://www.curvykate.com/pages/virtual-bra-fitting
Best Wishes,
Curvy Kate Team
Returns Policy Not Helpful
I ordered a total of $120 worth of items which arrived from the UK without tracking in 20 days. Unfortunately nothing fit so I sent it off for return. Curvy Kate does not provide prepaid labels nor do they recommend tracking on their website (I guess they don't usually have issues). I was that person whose parcel was lost and now I am out $125 on the order plus $20 on shipping to nowhere. I would not recommend shopping with them if you are international due to this return policy. Reading the website and reviews I thought the return process would have been simple but worst case happened and they don't help at all. Since I posted without tracking, I am liable.
April 4, 2022
Unprompted review
Reply from Curvy Kate
Hi there,
Thank you for your review. We are very sorry to hear that your return has been lost in the post. Unfortunately, without proof of postage/tracking we are unable to assist any further. Our returns policy can be seen here if needed: https://us.curvykate.com/pages/returns
It may be worth trying to contact the post office/carrier used to return this back to us, as they might be able to assist further with this matter. Once again, we do apologise for any inconvenience caused.
Best Wishes,
Curvy Kate Team
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