Custom Campers wales Reviews 

VW T5,I picked my VW T5 up last month and the work and craftsmanship was absolutely outstanding, How it all started, I saw the add on the internet so I called Lee and spoke in depth about what I wanted, I called down with my van and was shown around the work shop and advised on many colours, samples and layouts and I was very impressed, Plus I was advised on other add on's which I was gladly to have and I also asked for other jobs to be added on which Lee and the team carried out with great ease, with working abroad I was sent weekly and daily updates and many pictures of the progression on the van, Would like to say a big Thank You to Lee, Soull and Liam. I'll keep in touch,
I would recommend Custom Campers Wales 100% and will not go anywhere else, excellent value for money and professionalism.
Keith.

Just picked up my VW T5 van for the Bank holiday from the garage, on time and what a finish, I am so pleased with the standard of workmanship and the finish itself. Liam and Ian were helpful from start to finish,they understood my needs and came up with the goods . I would highly recommend them to anybody who is wanting to convert their van, you won’t be disappointed.
I now have a van that has everything I need and looks so good.
Big Thanks.

I took my VW T5 in for 3 windows (2 Side and rear). One with a slider for above cooker.
Excellent service, dropped off and picked up all done.
Even more handy was they do general mechanics for the VWs too, so I had it MOTd and Serviced whilst it was there.
Looking to get a night heater installed soon... :)

One stop shop for your VW! Great prices!

Extremely poor workmanship and customer service. Custom Campers Wales fitted a Hilo roof, Solar power, leisure battery and Awning on my new Volkswagen Transporter T6. Firstly they ordered the wrong roof and blamed Hilo for sending the wrong roof. They'd already had my van for the best part of a week before letting me know they wouldn't be able to the work. I had to wait another 6 weeks for the to start the work. Thats when the real fun started and it only took them 2 weeks to ruin my van. The full list of faults, issues and examples of aggressive and poor customer service is ridiculous so I'll keep it brief.

1. The roof was so badly fitted that Hilo themselves were unable to resolve the issue despite having the van in for 2 weeks.The roof has a gap at the front which causes lift while driving and unacceptable wind noise. The misalignment has caused the roof to start to wear through the A pillars. It has worn right through the paint down to bare metal. The roof leaks through the tie downs when raised.
2. The finish is shockingly bad with messy sealant and finishing caps
3. Mitres for the bed have been so badly cut you have to be careful not to trap your fingers in the gaps.
4. They failed to seal canvas onto the body at all.
5. They left swarf from cutting the roof out all over the van which led to rust streaks pouring out from behind light clusters and tailgate trim plus rust stains all over the roof. This is on a brand new White van and took many hours of clay barring and removing trim to resolve (at my expense)
6. They poured dirty engine oil onto the drivers footwell and covered it in kitty litter before replacing the mat.
7. They installed a solar system which was clearly the cheapest option available at the time and no where near up to the agreed specification.
9.Leisure battery was installed in completely the wrong place and not properly secured..
8. They installed a B grade damaged awning and tried to cover it up with a company log sticker hoping i wouldn't notice
9. They routed the offside rear drainage pipe over the exhaust which has subsequently melted.
10. Tie downs were not adjusted correctly
11. Bed mechanism was miss aligned and subsequently bent by Hilo themselves in a poor attempt to correct it.

To conclude, if you care about your van I would avoid using Custom Campers Wales or Hilo. The workmanship and customer service has fallen way below any reasonable expectations. I can evidence everything stated and stand by this review. I'm also aware that I'm not the only customer who has had such issues with Custom Campers Wales and hope others can avoid making the same mistake I did.