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It was nice to personalise the baseball cap. Perhaps expected the artwork to be embroidered rather than screen print, but the quality of the cap is good, and the printing is exactly as the draft artw... See more
Company replied
Website clear and easy to use. Found product quickly but also displays catalogue of what is available in a straightforward way. Had to amend order (my mistake) which Customer support did quickly a... See more
Company replied
A beautiful memoir to our elderly dog after he passed away. It is so comforting to see him in the glass bauble which lights his happy face up. It only took 12 days to arrive and the delivery service w... See more
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Company details
Written by the company
We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments. Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.
Contact info
120 Holland Rd, W14 8BD, London, United Kingdom
- support@customchic.co.uk
- www.customchic.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Good quality, though screen printed
It was nice to personalise the baseball cap. Perhaps expected the artwork to be embroidered rather than screen print, but the quality of the cap is good, and the printing is exactly as the draft artwork when placing order.
Delivery was just over a week, not bad for a product being sent halfway around the world!
May 19, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
quick response to a query 😊
May 21, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
seamless experience on the website
seamless experience on the website, easy to use and find what we wanted to personalise and order.
May 21, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Gifts
My First order from custom chic was received within a few days of my order. And it’s a great place to get something different for a gift, and I definitely can recommend this company and I will be purchasing again
May 13, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Simply the do everything they say the…
Simply the do everything they say the will do and also keep you in the loop
May 14, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Easy to order and pay
Easy to order and pay
Can’t wait to receive the note book for my grand aughts teacher
May 20, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Clear and easy
Website clear and easy to use. Found product quickly but also displays catalogue of what is available in a straightforward way.
Had to amend order (my mistake) which Customer support did quickly and efficiently.
May 19, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Would recommend
The product I ordered was exactly as advertised. It was lovely. Good quality and my daughter loved it. I was kept informed and updated until it arrived. Would definitely recommend and would order again from them. Very satisfied.
March 2, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Was easy to check 👍🏽
May 18, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Good experience
I saw the gift on the website and sent for it .Received a reply straight away
May 18, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
I wanted something different for my…
I wanted something different for my cousin to cheer her up. When I saw this mug I knew she would love it. She is a hairdresser so the mug is brilliant.
May 16, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Absolutely loved creating this…
Absolutely loved creating this personalised gift for my husband, it’s so unique.
May 18, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
I orded my item and it's on its way…
I orded my item and it's on its way keeping me up to date with delivery
May 14, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
The whole process was quick and easy to…
The whole process was quick and easy to do .
It's my first order now I am looking forward to getting my order
May 17, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Easy to pick the type of hat that you…
Easy to pick the type of hat that you want and fill in the items that go on it.
May 15, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Great t shirt. Wonderful product just as the picture
Wonderful product just as the picture
Lovely quality t shirt and quick delivery
May 9, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
Lovely item 🩷
May 14, 2026
Unprompted review
Reply from Custom Chic
Dear valued customer,
Thank you for your kind review. We’re delighted to hear that you are satisfied with our service.
Your feedback means a lot to us and motivates our team to continue improving. We look forward to providing you with even better experiences in the future and to serving you again.
Best regards,
Custom Chic
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