Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication and service is amazing
Communication and service is amazing! I always come back!
June 4, 2025
Reply from Customcontrollers
Hi Bentley, thank you for your 5 star review! It is brilliant to hear how happy you are with your order, our service and the level of communication you received. Thank you for saying you will be using us again in the future. We look forward to your next order. Many thanks, Tim
Best customer service I've encountered
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacement. Returns policy is brilliant as well, having the choice of collection from your door, or auto generating a Royal Mail free postage label. No quibble and polite rapid response. Excellent !!
June 12, 2025
Unprompted review
Reply from Customcontrollers
Hi Scott, thank you for your 5 star review! It is fantastic to hear how happy you are with the service you have received from our customer service team. We hope that based on your experience, that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Darren, thank you for your review and for giving us 5 stars! It is fantastic to hear how happy you are with your controller. We hope that you enjoy it and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Luke, thank you for your 5 star review! It is great to hear how happy you are with your controller and the speed at which it was delivered. He hope that based on your positive experience, that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Absolutely in love
Absolutely in love with my pennywise controller feels amazing very smooth and I wish I found this company sooner I have my eyes on another few we are a family of gamers so safe to say we will be ordering more 💗
June 2, 2025
Reply from Customcontrollers
Hi Natasha, thank you for your review and for giving us 5 stars! It is fantastic to hear how much you love our pennywise controller. We hope that your family love our controllers too and that we will soon see orders from you and them in the future. Many thanks, Tim
Hi it’s second time I’ve used custom…
Hi it’s second time I’ve used custom controllers now I’ll not shop anywhere else now to be honest, got a nice discount too so thank you very much for that …I’ve spread word to my family and friends my custom Xbox series 2 controller is amazing btw … thanks again ……
June 5, 2025
Reply from Customcontrollers
Hi Jimmy, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your second order and thank you for saying you are telling everyone you know about how great our controllers are. We hope you will use us again in the future. Many thanks, Tim
Excellent Service
What an excellent delivery service from this company. My item was delivered within a few days from placing my order. It’s exactly what I wanted and I know that it will be well received! Fantastic product and customer service, I will recommend this company to my family and friends.
June 3, 2025
Reply from Customcontrollers
Hi Lianne, thank you for your 5 star review! It is great to hear how happy you are with your order and they you will recommending us to your family an friends. We hope that you will also use us in the future. Many thanks, Tim
Very good controller 100% recommend
The controller is great and very good for the money.
June 3, 2025
Reply from Customcontrollers
Hi Callum, thank you for your 5 star review! It is wonderful to hear how happy you are with your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Steph, thank you for your 5 star review! It is great to hear how happy you are with your controller. We hope you enjoy it and will use us again in the future. Happy gaming and many thanks, Tim
Reply from Customcontrollers
Hi Jamie, thank you for your review. I have checked the tracking details on your order and can see that the controller was collected from your local customer service point at your closest post office. I have emailed you in relation to this and look forward to your reply. Kind regards, Tim
It looks amazing
It looks amazing, and delivered so quick and I even sent an email to ask about the control and they got back to me the next day so amazing, all need to do now is give it to my brother and see how it works 😁
May 22, 2025
Reply from Customcontrollers
Hi Megan, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your controller and we hope your brother loves it. Should you experience any issues with the controller, our customer service team will be glad to assist you. Many thanks, Tim
Reply from Customcontrollers
Hi Jack, thank you for your 5 star review! It is brilliant to hear how happy you are with your controller and the speed of delivery. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
My boy is very pleased just what he…
My boy is very pleased just what he wanted and quick delivery too. Thank you
May 20, 2025
Reply from Customcontrollers
Hi Sue, thank you for your 5 star review! It is brilliant to hear how happy your son is with the controller. We hope he enjoys it and that you will use us again in the future. Kind regards, Tim
Ordered Nintendo switch joy cons…
Ordered Nintendo switch joy cons however both analog sticks had stick drift.
Fast delivery however ruined by poor quality of controller
May 20, 2025
Reply from Customcontrollers
Hi Seb, thank you for your review. I am sorry to hear that the controllers are not working as they should. I have emailed in relation to this and look forward to your reply. Please accept our apologies for any inconvenience that has been caused. Kind regards, Tim
Amazing service!!!
I had broken button on my controller. I have sent it to be fix it. Not only it was fixed, but also small things on my controller were fixed aswell. As other buttons not to be lose or to be restored to brand new state. Definitely will use them in future if need them.
May 19, 2025
Reply from Customcontrollers
Hi Todor, thank you for your 5 star review! It is fantastic to hear how happy you are with the quality of our repair and that you will be using us again in the future. We hope you will also recommend us to your friends and family too. Many thanks, Tim
DONT BUY! EASILY BROKEN! COMES BROKEN!
Right so I made a review about this round about when I first got the controllers but it’s been a good while now and I’m extremely disappointed. Three of the controllers I had bought (I had bought 4) was broken. Mine was broke which I sent back and they fixed and it broke again so I sent it back again and they fixed it for the last time and refuse to fix it again if its broke but it’s fine now my partners was broke and it’s literally just about working, my brothers one also broke and he is unable to use it so they barely last a day let alone a month (no we did not do anything to break them they had literally just broke) so don’t order from here as I’m honestly disgusted how THREE controller from here can break so easily
March 13, 2025
Unprompted review
Reply from Customcontrollers
Hi Kay, thank you for your review. I am sorry to hear that the controller you have is not working as it should. I have checked your order details and can see that only one of the controllers you have referenced in your review has been sent to us as we track serial numbers. From our notes, I can see that the warranty sticker had been compromised showing that an attempt to fix the one controller had been attempted by someone other than ourselves. This then voids your warranty I am afraid. Kind regards, Tim
Amazing controllers !
May 14, 2025
Reply from Customcontrollers
Hi Owain, thank you for your 5 star review! Its fantastic to hear how impressed you are with your controller. We hope that you enjoy your controller and will use us again in the future. Many thanks, Tim
Great quality controllers!
Great quality controllers!! My son absolutely loved his new dead pool controller. Will definitely be ordering another design for the hubby.
May 12, 2025
Reply from Customcontrollers
Hi Sarah, thank you for your review and for giving us 5 stars! It is wonderful to hear how happy you are with your controller and that you will be ordering another one from us soon! We look forward to your next order. Many thanks, Tim
Controller arrived before the estimated…
Controller arrived before the estimated date and looks great thank you
May 15, 2025
Reply from Customcontrollers
Hi Denise, thank you for your 5 star review! It is great to hear how happy you are with our service and with the controller. We hope that you enjoy it and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Paul, thank you for your 5 star review! It is brilliant to hear how happy you are with your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.