Customer Care Company Ltd T/A Digital Britain Reviews 30

I rang Digital Britain on a Friday as the toner ran out. I spoke to Phil who ordered the toner. He emailed me with an update to say he had ordered the toner it had been dispatched and hopefully it would be with us by the following Tuesday latest. It was not urgent as there would have been enough ink left for copying. Phil kept me informed, great communication as ever.
The courier arrived on the Monday and even showed me how to fit it so even he was helpful and efficient. Very pleased with the service

Had query about why my computer was running slowly. Very quick response and problem solved straight away. Very pleased.

This company has become our single goto source for all IT and video matters because of their quality of service. They have over several years been responsive and helpful and we now have several different items supplied and maintained by them, including our wifi network, telephones, our video wall, solar panels and printer / copier.

We just love the fact we can ring and they resolve any issue within minutes remotely. Really good service, can’t fault them.

Perfect end to end service. Digital Britain checked what I was paying for my IT and telecoms and broadband and following their installation of new computers and phones my bills reduced to less than I was alreday paying. My computers are quicker, internet faster and I can now record telephone calls too. All the staff think the new setup is great.

Extremely poor service. Only seem to be interested in getting you into a contract. We have been trying to sort a payment issue with them since January! Despite making numerous phone calls and sending emails we are still no nearer to a refund.

Digital Britan are really helpful, they always get any issues sorted quickly.
Mat always goes out of his way to achieve any crazy requests we have and bring our visons to life.
Thank you

All good
Very positive

What a amazing service, I can only highly recommend , we have all services submitted by DB , Thank You

We pay an extremely high fee of over £600/month for a service that is far from perfect and engineers who are slow to respond (over 4 days) and incapable of helping when they finally do. I would not recommend Customer Care to any small business.

Reverted to me very quickly with the cause of the problem and then informed me when solved.

Chris is a credit to your company sorted out my issues quickly. Couldn't ask for better service

Great friendly staff, quick to help & resolve any issues

Quick to respond and issue resolved

Friendly staff, always looking to go above and beyond expectations.

Fast Response to our problem and fixed within 4 minutes.

Internet and phones were down reported to CCG and they got it sorted for us, kept us informed.

Outstanding service from the guys at Customer Care Group. Thanks again.

Nicola