CustomMade Jewelers Reviews 951

An an incredible experience with Custom Made! After my fiancé proposed with a beautiful ring from them, I decided to create his engagement ring with their help. The entire process was wonderful, fun, and so easy. The team guided me through every step, ensuring the design was exactly what I envisioned.

The craftsmanship and quality of both rings are outstanding—we couldn’t be happier! It’s so special to have such meaningful, custom pieces that we’ll cherish forever. Thank you, Custom Made, for making this such a memorable experience! Highly recommend!

This is the second time I asked custom-made to create a design for me. There first time I wanted was a pendant and they had done a great job. So I asked custom-made to do a similar duplicate of the first pendant. It turned out to be a great looking diamond pendant. Awesome pendant I will be back soon for more good quality jewelry. Awesome totally awesome.

The company was very communicative throughout the whole process. I was first skeptical that this was a scam but having my ring now for the last 2 weeks I can say that they are legit. My ring is heavy and exactly the way I hoped it would look. 10/10 would recommend to anyone who is interested in this kinda thing.

I made a second wedding band with a completely different design and they fulfilled it. The service was extremely helpful and fast and really work to make your vision come to life. With the two projects I've done thru this company, it was honestly the best decision.

I wrote you a full and glowing review as part of the process.
I had previously messaged your team with a highly complimentary personal "Thank you" for a superb experience.
You may use all or any part of that - The only downside to the whole experience is that by repeating the request you clearly have not registered my thank-you messages!

They helped me make my wedding ring a reality. They were great to work with. They made the process very easy. I loved the final product. Nix was so helpful and kind. Great experience from start to finish. Thanks guys. I highly recommend for a one of a kind ring.

If you’re looking for a first-rate team to bring your custom jewelry designs to life, this is the place. I came to Custom Design with an engagement ring design in mind … a heart-shaped diamond set between two swans in white gold flanked by the birthstones of my fiancé-to-be and myself. The design consultant, Sarah, was amazing. She took my original sketch and had her computer aided design folks create a life-like 3D drawing of the piece. From there it was a matter of refining the design until it was exactly to my liking. Sarah had several constructive suggestions and was always mindful of my requested budget. She also displayed the patience of a saint as I made many fine adjustments to the design right down to the species of swan, the shapes of their necks and the tilts of their heads. We ended up moving the birthstones to the side and adding two accent diamonds for added elegance, all while staying reasonably close to budget. The ring is a big hit with my fiancé and I’d have no problem returning to Custom Design for our wedding rings. Thanks to Sarah and team for a job well done!

I am a returning customer, I originally researched custom made for an engagement ring and as skeptical as I was they created a true work of art. I was so impressed by their ability to make my vision real that I returned and had them make another engagement ring with a different vision and goal. Once again they executed flawlessly. Not only is the work a masterpiece each time the communication the entire time is above reproach. They make the whole process seamless and once again I am left in awe of the product and their team. I don’t write reviews normally but they truly deserve the recognition. I’d like to note iv also recommended them to other men wanting to make a unique piece for their loved one.

Easy to use, FAST, reasonably priced, and highly custom. I spoke to REAL people, who were able to take my visions and “example rings” and make something truly beautiful and stunning. They were even able to keep everything UNDER my budget. Delivering a ring that was exceptional that didn’t wreck my finances. Every step of the process was explained, and my fiancé loves her ring. If your girl is the type who sends you a ring once in a while trying to drop a hint, send all of them to Custom Made and they will make you something Stunning. 10/5, warranty is pretty cool too.

To prove a bot didn’t write this review, I’m gonna say something… Aardvark. Bet you’ve never seen an AI say Aardvark before. Screw local jewelers, go custom made.

I had my partners engagement ring designed and its definitley one of a kind! The team did such an amazing job, they kept me up to date with the progress, and followed up promptly with any question that I had.

Couldn’t fault the experience at all! Everytime I messaged, someone got back to me really quickly and thoroughly answered every question I had (which was many).

From start to finish, this project could have taken about 2 months if I was quicker, but I took my time and dragged it out to about 6 just because I was in no rush. I was kept up to date all the time about the progress of my project and found the message reminder emails really helpful, though maybe slightly too frequent at times.

As I live in the UK, the delivery/shipping was my main concern but the courier (UPS) was very good and arrived within two days of shipping notification.

I really liked and appreciated that at no point during the process did I feel like I was being pressured into completing the project. I hate the whole pushy salesman/saleswoman tactic. They tailored the whole service to my requirements.

One idea from me that would have been cool to have would be maybe a small document to show highlights of my project being created, maybe to include pertinent stages of the project, like the initial sketches and 3D rendering, and professional photos.

It's was really a smooth operation. I was honestly very skeptical at first since I could not find any store front information or reviews that felt credible outside the website. But I figured I would give it a try. After completing the initial sketches my mind started to ease with how responsive and helpful they were. Very quick response to every question and change i wanted to make the entire way through. Was a very cool experience and custom made, made the experience extremely easy. I fell like the price i paid was fair for a custom ring made from a few inspiration pictures and what had in my mind. My fiancé absolutely loves the ring.

From start to finish the team at CustomMade helped me every step of the way creating the perfect engagement ring. Answered all of my questions (and there was a lot), being super patient with me, and seeing the vision just like I did. They were super prompt and I never felt like I didn’t know what was going on. All of the people over there were so kind and you could tell that they love doing what they do. They gave me a ring that was even better than I imagined and I’ll be forever thankful for them.

Emily, who designed our rings, was brilliant. She really took the time to understand our vision and gave insightful recommendations for durability, longevity, etc. Replies were always super fast, and each stage of the process was talked through with us. Absolutely delighted!

Fantastic experience and could not recommend them enough. If you are looking to custom design a ring perfectly for your partner then this is the company to go for.
I had some ideas in mind for what kind of engagement ring I wanted to make for my partner and the designer designed something perfectly fitting.
CustomMade were so supportive throughout the entire process and very professional. Tweaks were easily implemented, communications were easy and quick, and most importantly the ring turned out perfect and my now fiancé absolutely loved it!
10/10 would recommend.
And yes this is 100% a real review from someone who recently got an engagement ring and matching wedding band made from them in 2024 :)

Being able to upload inspiration photos and work with the team to create a perfect ring from home was a fantastic experience. I had time to review each step, and the price was within my range.

I had the best experience with Custom Made! They helped me design my own engagement ring, to ensure I got the EXACT piece that just screamed “me.” Even though I was unsure of what I wanted design wise at first, they were patient and most helpful with throwing out ideas and helping me come to a decision. I ran into money issues along the way, and they were kind enough to put the project on hold until I got back on my feet-without pressuring me to continue and without making me pay to move forward. The piece I got is gorgeous!! It’s exactly like the professional photos I got sent. I definitely was leery about using an online only company at first, but I was able to get a gorgeous tanzanite heart stone and the band I wanted, so I’m very happy I took a chance! 10/10 overall experience!!!

They made everything easy to track, and where super helpful and understanding, if changes needed to be made it was quick and easy, and would always keep you in the loop,there was never a day where I did not receive a message from them, whether it was a reminder or a update on the project, it was a great experience

I found a lot of comfort in the levels of thoroughness I experienced working with the team. It felt like every detail of the planning process was covered, and being able to follow the process both in message and on the Project Thread helped ease any worries I ever had. Polite, extremely helpful, and of course, I absolutely love the finished ring. If you really want to feel like you’re hands on with the whole team and process, then you’re in great hands. Thank you.

I had the absolute pleasure of working with Custom Made to create a custom signet ring with my family crest, and I couldn’t be more thrilled with the results! From start to finish, the entire process was flawless. The communication was incredible—far exceeding my expectations. Every question I had was answered quickly and thoroughly, and they made sure to keep me updated on each step of the process.

When the ring arrived, I was blown away by the craftsmanship. The level of detail on the family crest was stunning, and the quality of the ring itself is exceptional. It’s clear that Custom Made takes great pride in their work, and it shows in every aspect of the final product.

If you’re looking for a company that delivers not only exceptional jewelry but also outstanding customer service, I highly recommend Custom Made. They truly went above and beyond to create something meaningful and special for me. I will absolutely be returning for future.