Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items despite payments being processed promptly. Reviewers consistently found it impossible to contact the company, as emails often bounced back and phone numbers were either not recognized or unreachable. This lack of communication left many feeling uncertain about their purchases and unable to resolve issues. However, some customers who eventually received their items noted that the products themselves were of good quality. Several people mentioned having positive experiences with past orders, receiving their items without issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that their... See more

Product

People report ambiguous experiences with product quality and delivery. Some customers have consistently... See more

Customer communications

Consumers express significant frustration with the inability to contact the company. Many reviewers report... See more

Payment

Customers reported negative experiences with payment, noting that funds were debited after ordering, but... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(212)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products, great company…

I bought a personalised dog collar from this company for a Christmas present for my pooch Bella, and she absolutely loves it we ordered a pink one with gold writing as she is often mistaken for a boy so this has helped a lot to get the right gender . Thanks for your fast and efficient response to purchase

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

I only buy collars from this company

I only buy collars from this company. They are high quality and durable. A great range of colours too.
I did like the option to put more information on the buckle before but not a big issue.
Customer service is very good when I’ve had queries, very professional and friendly.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great Harness

This is our third harness and we will always use Custom Pet Collars. Great service and product. Would definitely recommend.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Top Quality Collars

These collars are great and of top quality. I have had a few now and wouldn’t have any other type! Fast delivery and service of a top quality colorful and easy to read collar. I highly recommend Custom Pet Collars.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

I love these collars

I love these collars. My dogs used constantly to lose their name tags but now, having my number embroidered on the collar, the problem has gone away.
The collars are strongly made and survive very rough wear, through sea, river, briar and bramble!
A great collar and I highly recommend them.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Top Quality Products

I have ordered 5 personalised collars in all over the last few years for my dogs and have always found them to be of excellent quality with good delivery times.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Flashing collars

Bought two flashing collars and was delighted with the purchase. Having dense fog on our early morning works was able to see my two border collies distinctly. Service was prompt and efficient.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely , great quality collar! Perfect fit with plenty of room for growing as my kitten gets bigger 😍

January 14, 2021
Unprompted review
Rated 4 out of 5 stars

Lovely quality and good price

Lovely quality and good price. Much better to have info embroidered on a collar than on a dangling metal tag which can fall off or fade very quickly. Very pleased with the look of it.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous product

Fabulous product. Loved the fact that the number is embroidered on the collar ,unlike tags as they tend to fall off. We had a problem with the fastening and the collar was replaced promptly . Excellent customer service

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great collars

Great collars, great customer service. This is the third time I’ve bought these collars. They last a few years and, when they get worn and frayed, I buy more. I like them because my phone number can be embroidered onto the collar itself. This is safer than having a dangling medallion which can be a strangling hazard (for small dogs like mine at any rate). They have a nice range of colours, too. I have had purple with white lettering in the past and now have red collars with black lettering. They look great. Easy to use snap buckles (they aren’t buckles but I can’t think of the correct word for them).

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

These collars are excellent

These collars are excellent, all three of my dogs wear them with my phone number on, ensured my dog was found when he ran off whilst being looked after by someone else! Great quality. strong clips, good service!! Highly recommend them!

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

I love these collars

I love these collars , they come in lots of different colours & styles , perfect for you to add your phone number in case your dog goes missing or likes to wonder ( luckily mine never leaves my side ) but if they do you can be contacted straight away . Lovely fit & great quality. I’ve recommended to friends & family who are also happy with them

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Good Quality and embroidery

I have ordered from this company three times and each time I have been really pleased with the dog collars I have received. On my first order I received an email explaining that the phone number format was incorrect and that they would change it on my reply, which was done. The second and third orders no problems. Delivery time is on average one month to the UK. I have been stopped many times by dog-walkers asking me where I buy my collars. They are of good quality and easy for the owner to undo.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great collars

Great collars. I have had the Bamboo collars for my dogs they are great and hard wearing. I cant keep tags on collars so it's great to have a phone number stitched into the collar. Delivery can take a while but is well worth the wait.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Dog collar…

I have had these collars before for my other dogs. Good quality, good price . Nice product. Highly recommend

January 14, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look