Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items despite payments being processed promptly. Reviewers consistently found it impossible to contact the company, as emails often bounced back and phone numbers were either not recognized or unreachable. This lack of communication left many feeling uncertain about their purchases and unable to resolve issues. However, some customers who eventually received their items noted that the products themselves were of good quality. Several people mentioned having positive experiences with past orders, receiving their items without issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that their... See more

Product

People report ambiguous experiences with product quality and delivery. Some customers have consistently... See more

Customer communications

Consumers express significant frustration with the inability to contact the company. Many reviewers report... See more

Payment

Customers reported negative experiences with payment, noting that funds were debited after ordering, but... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

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1-star

No history of asking for reviews

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1.5

All reviews

(212)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, good price. It is a comfortable fit on my dog. My dog is microchip but it means if she gets out then I can be contacted straight away rather than someone taking her to vet. I have tried ID tags but they don’t last and fall off.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Superb collars!

Takes a while to come, but it's worth it. I've had collars in the past and the number rubs off and wears. These collars will last as long as your dog! Tough and durable and as the number is embroidered on it stays on, so if ever your dog goes awry you know your number is always with them. Peace of mind!

May 25, 2022
Unprompted review
Rated 5 out of 5 stars

Won't buy collars anywhere else!

I have bought numerous collars and matching leads from Custom pet collars and highly recommended them. The clasps are sturdy and the embroidery clear and easily readable. I always get the bamboo one, easily cleaned and quick dry. I also think that they are good value for money.
Keep up the good work 👏

May 20, 2022
Unprompted review
Rated 5 out of 5 stars

good strong collars

I have brought several of these collars and i have also recommended them as they are a good solid collar and the clasp is sturdy, it also has my phone number so there is no worry if they get lost unlike the tags that fall off.
The only down side to these collars is choosing the colour as they have so many and i want them all.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Love the collar

Love the collar. It is a superb quality product, soft, well made with quality fittings. Embroidery is very smart too. At night the 2 reflective edging strips work really well.

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

Custom Collar

Bought a customised cat collar for my Yorkshire terrier (as she’s very small) and it is perfect. It fits her perfectly and the name and phone number are clear and easy to read. The colour is very bright which is brilliant. Would definitely buy from here again and recommend.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

Pet ID collars - very smart!

Ordered two collars with pet ID details embroidered into the collars (we’ve lost so many ID tags).

Hugely pleased with them, very smart, high quality, great value for money and a speedy, efficient service with a great follow-up check too.

We will certainly use you again and we are recommending you to all our doggie 🐶 friends.

April 29, 2022
Unprompted review
Rated 5 out of 5 stars

Superb collars!

As my dogs wear collars all the time these are brilliant! They're lightweight, hard wearing and very well stitched. My 3 yr old has had hers on for nearly 2 & a half yrs, it is washed every few months and still as good as the day it arrived. As tags are a legal requirement these collars are a better alternative as phone number is clearly visible, can't recommend enough!

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Goods arrived within specified time and were as described. We have previously lost metal tags whilst out walking so this collar is a much better idea.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful made collars

Very happy with the collar we have received. Loads of different colours to choose from and whatever message you require. Name/number. Perfect with the clip collar.

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

Smart and good quality

I've had a few collars over a number of years and I've always had a good experience with Custompetcollars. It does taken a while for them to come but I think it's worth it. The collars are good quality, feel comfy and look really smart. Definitely recommend.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting for collars to arrive…

Still waiting for collars to arrive after 5 weeks and promises that items are on there way have asked for a definite delivery date or money back but no response only getting told they are still on there way.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Five star service

This is third batch of dog collars that we have bought from this company and the latest version is much improved however after 3 months one of the retaining clips broke. I contacted customer services (Gracie P) who reponded promptly and started the ball rolling with a replacement. New collar arived as promised hence why I am writing the review to recognise the service povided.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely collars

I have two dogs and this collar is the forth I have purchased from Custom Pet Collars.
I am very happy with all the collars, some are softer than others, but they are all good quality.
For customised dog collars I think these are an excellent price.
Would have no hesitation in recommending Custom Pet Collars to anyone.

November 16, 2021
Unprompted review

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