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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, comfortable, and durable. Many people appreciate the wide selection and unique designs available. The ordering process is frequently described as easy, and consumers are very satisfied with the fast and efficient delivery service. Reviewers also highlight the exceptional customer service, with many mentioning staff going above and beyond to resolve issues and provide helpful support. Some customers have received free gifts as a token of appreciation for their loyalty. However, some people were dissatisfied with issues related to delivery, such as lost orders, delayed shipments, or problems with tracking information. A few other people also felt that some jewelry items, despite their quality, had issues with falling out or discoloration over time.

What people talk about most

Product

Users describe positive interactions with product. Many customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the phenomenal craftsmanship, premium... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet u... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them ap... See more

Company replied

Rated 5 out of 5 stars

Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none I had an item ar... See more

Rated 5 out of 5 stars

I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always... See more

Company replied


Company details

  1. Jewellery Manufacturer

Written by the company

For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Highly recommend. Won’t use any body else

Custom Plugs have always been my go to. My first order years ago was a Leeds badge and it wasn’t quite right so they corrected it with no fuss. Another order was another Leeds badge and the person that packed it must have been a Leeds fan as they left a little message which was a nice touch.

Will forever use Custom Plugs.

March 6, 2024
Unprompted review
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Reply from Custom Plugs

Hi Daniel! Thank you very much :D

Rated 5 out of 5 stars

Amazing all around

Quick delivery, good quality products, and any issues were sorted fast and efficiently. I've ordered from them 3 times so far and will be ordering more!

March 4, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Oliver! Thanks a lot for the review! :D We can't wait to see your name pop up again

Rated 5 out of 5 stars

Always great and quick service

Always great and quick service. Especially love the free random plug deals

May 14, 2023
Unprompted review
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Reply from Custom Plugs

Hello Timea! Thank you so much for the lovely words! It's free plugs week right now :D don't miss out

Rated 2 out of 5 stars

Inconsistent sizing in all the plugs

Inconsistent sizing in all the plugs.

I'm a repeat customer because I really like the quality of their plugs but I'm fed up every time I place an order of having issues with it because you guys just don't have consistent sizing. This is the third time now I order something and it shows up with the size not matching what I ask even though you claim it is. It feels like getting scammed at this point, get this aspect sorted because you're looking really unreliable. I have once again part of an order that's entirely unusable because you guys don't measure things correctly.

February 27, 2024
Unprompted review
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Reply from Custom Plugs

Hello, I can see from our records that you had emailed us directly on 4th Sept 23. Regarding the sizing issue with an order from September, Our customer service team resolved this by resending your order out on 5th September. Leaving you happy with that out come. We haven't received any messages from you regarding your most recent order which was made on 24th Feb 24. Our team go through strict quality checking measures to ensure sizes are accurate, we use professional calipers to measure our plugs. We also have our "Plugs Promise" which allows you to exchange the products if you are not happy with them. Due to not hearing anything from yourself after you received your most recent order, we were unaware of any further problems to your order so we couldn't rectify the issues. So I would like to send my apologies that your not happy with this order. Our team would be more than happy to assist you in the "Plugs Promise" process should you wish to exchange them.

Rated 5 out of 5 stars

my Go To shop for stretched ears!

This shop has become my 'go to' for plugs and tunnels / jewellery for stretched ears.

I'm a newbie and ordered a stretch kit that I didn't love once received, and the exchange process was made super easy with Carmie and the team.

Further, the replacement order was for double flares, jewellery that isn't fitting to my taste once in my hands, and yet again the exchange for my desired single flare plugs was super smooth and quick

I've for my final replacement/order in my hands and the quality is spot on.

quirky and thorough packaging, too! Love this shop!

February 12, 2024
Unprompted review
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Reply from Custom Plugs

Hi Ander :D We are loving this review! Thank you soooo much!

Rated 5 out of 5 stars

Custom Plugs - the only place to buy plugs!

Custom plugs are the only company I used to buy my plugs. Always have a great selection of products available and the items are packed and sent out efficiently and secure. Always appreciate the sticker/stickers that arrive with my products too. Can’t recommend them enough !

February 5, 2024
Unprompted review
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Reply from Custom Plugs

Yay! :D Thank you so much!

Rated 5 out of 5 stars

Outstanding service

I placed an order online for 4 pairs of plugs which were delivered very quickly.
1 plug was sadly damaged in transit but after explaining to Ella in customer service I was sent a replacment plug straight away! Amazing products, fantastic customer service & very happy customers!

February 7, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello there! :D Thank you so much for your review! It means a lot!
Have the best day

Rated 5 out of 5 stars

Custom plugs review

I have never had a bad experience from custom plugs. Their communication is always amazing, everything is such good quality and better than I expected when I order something. I've been buying from them for a couple of years now and wouldn't buy my plugs from anywhere else 😊

February 2, 2024
Unprompted review
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Reply from Custom Plugs

Hey Rachel, thanks a lot for the lovely review :3 Have the best day!

Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company,
I ordered custom plugs and they weren’t quite right, but thanks to the excellent customer service from Ella and Carmie, I’ve ended up getting the perfect pair of plugs! They went above and beyond to help me out! So highly highly recommend and I will definitely be purchasing more plugs from them in the future.

February 2, 2024
Unprompted review
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Reply from Custom Plugs

<3

Rated 5 out of 5 stars

Incredible I can’t ask for any better…

Incredible I can’t ask for any better they come so fast and they are all amazing I always get the lucky dips because I can never choose and I’ve loved every pair that has come thank you

January 30, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Niamh :D that's so great to hear! Thank you so much for your support

Rated 5 out of 5 stars

I had a problem with the size of one of…

I had a problem with the size of one of my plugs. They told me to send it back to change it, it seems that there was a problem with the letter that I sent with the plugs and it was open in the way and the plugs wasn't in the envelope. Carmie the person that was in contact with me told me to don't worry and they send me the correct plugs without problem. Amazing customer service!!

January 30, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Carlos! We hope you love your new plugs :D Thanks a lot for the review

Rated 5 out of 5 stars

Great quality plugs

Great quality plugs, massive selection and the only place I've seen with a good customisation option

January 26, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Jane :D Thanks a lot for the 5 starsss! Have a great day!

Rated 5 out of 5 stars

I always have a good time shopping at…

I always have a good time shopping at uk custom plugs. Beautiful products and alot to choose from .fast shipping decent prices.

June 15, 2023
Unprompted review
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Reply from Custom Plugs

Hi Gina! That's lovely to hear :3 Thank you so much!

Rated 5 out of 5 stars

Top quality plugs

I’ll always shop here and have done for years. The quality of the stone/glass is like no other I’ve never had any problems. I received a free £20 voucher on one occasion and a VIP customer pin badge on another, which I really appreciate.
Their customer services are always so helpful and polite if I’ve ever had any problems. Cannot recommend enough ☺️

January 23, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello hello! Thanks a lot for your continued support! You're the best :D

Rated 5 out of 5 stars

Highly recommend x

Highly recommend there products best plugs and tunnels iv ever used :) loyal to there costumers, iv been using there plugs for months and today i got my order with a £20 gift card so happy, x

January 18, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Hayley :D Thanks a lot for the 5 stars! We are so happy to hear! Have an amazing day

Rated 5 out of 5 stars

My go to shop for plugs!

Fast delivery and good quality pieces!!! Always buy from here and never had any issues 💕

January 17, 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Amber! Thank you so much!!! Massively appreciated :D

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