I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them ap... See more
Company replied
Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none I had an item ar... See more
I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always... See more
Company replied
Company details
Written by the company
For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.
Contact info
The Sugar Refinery, Suite 40, Dewsbury Road, LS11 7DF, Leeds, United Kingdom
- info@customplugs.com
- www.customplugs.com
4.5
Excellent
813 reviews
Replied to 30% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing costumer service
Amazing costumer service! Quick responses and really helpful 🙌
August 7, 2025
Unprompted review
Reply from Custom Plugs
Hi Nina, thank you so much :) our customer service is probably one of the best out there, in all modesty! Have the best day!
Some of the best selections out there
Some of the best selections out there! I’ve been ordering through custom plugs for around a year now. I’ve never been disappointed in their quality & shipping time!
July 24, 2025
Unprompted review
Reply from Custom Plugs
Many thanks!
Quick and easy checkout
Quick and easy checkout, especially with an account! Fast and efficient delivery with beautiful packaging. Thanks guys!!
August 1, 2025
Unprompted review
Reply from Custom Plugs
Very cool, many thanks
Its safe
The company is safe, the packages always arrive and they also add stickers and discounts
July 31, 2025
Unprompted review
Reply from Custom Plugs
Thanks Noemi, have a nice day!
Easy to order & pay
Easy to order & pay, great website,
fast support if items are out of stock and changes to order are needed, many discount codes given also.
Highly recommended ;)
July 19, 2025
Unprompted review
Reply from Custom Plugs
Thank you so much for your review, Carl :) have the best day
Reply from Custom Plugs
Thank you so much for your review and 5 stars, John :)
Reply from Custom Plugs
Big thanks to you, Hanna! We hope to see you again soon! Have a great day
I've been buying my plugs from these…
I've been buying my plugs from these guys for years now and I can't imagine buying from anywhere else! The quality of the products are superb and the customer service is second to none👌 (the packaging is kickass as well)
Great work, guys!
July 2, 2025
Unprompted review
Reply from Custom Plugs
Amazing to hear! Many thanks for your review and 5 stars :)
Reply from Custom Plugs
Thank you so much, Sara! Have a lovely day!
A great shop!
Perfect service! great delivery times, quality of plugs, communication is great & never a problem! can't wait to put another order down!
June 24, 2025
Unprompted review
Reply from Custom Plugs
Many many thanks, Harry! Have a fantastic day! :)
helpful customer service
my order got lost twice but they were able to help me figure it out and reshipped my package 🖤
June 19, 2025
Unprompted review
Reply from Custom Plugs
Hello Victoria! Many thanks for your review :) I'm glad I was able to help in the end! We hope to see you again very soon. Have the best day!
Amazing
Amazing. Cute plugs and tunnels and very often they'll send out a free pair for being a loyal customer!
June 17, 2025
Unprompted review
Reply from Custom Plugs
Hi Sam, thank you very much for the great review and for continued support :)
Straight forward process when ordering…
Straight forward process when ordering and quick delivery. Picked a pair of plugs and got a discount, then went ahead and paid for the mystery bag for a pair of plugs and again they have impressed me with what I got
May 31, 2025
Unprompted review
Reply from Custom Plugs
Many thanks for the review, Chris :D we're glad you love our lucky dip selection! Have a fantastic day!
Reply from Custom Plugs
Hi Yuri! Thank you very much for the 5 stars and review!
Great communication and great quality…
Great communication and great quality product!
May 27, 2025
Unprompted review
Reply from Custom Plugs
Thanks for the review and 5 stars, Martin! :) Have the best day!
Great range of options and sizes to…
Great range of options and sizes to choose from. I went for the Rose Quartz and Labradorite stone plugs. Really quick delivery and they look absolutely stunning. Will definitely be ordering more.
May 27, 2025
Unprompted review
Reply from Custom Plugs
Many thanks, Craig! We have plenty more of beautiful stones to add to your collection :D See you soon!
Always fast delivery and great customer…
Always fast delivery and great customer service.
May 27, 2025
Unprompted review
Reply from Custom Plugs
Big thank you, Daisy! Have the best day :)
Plugs
Excellent service.excellent products. brilliant communication and super fast delivery
May 1, 2025
Unprompted review
Reply from Custom Plugs
Excellent and brilliant review, Stephen! Thank you very much :D Massively appreciated!
The BEST!
I have been a proud member of the ‘Custom Plugs family’ for YEARS!
They are - hands down - THE loveliest team I’ve ever had the pleasure of ordering from (and is why I will continue to do so!)
Super friendly and super responsive support team, and that statement is applied to everyone over the 6+ years I’ve spoken to in response to an order.
Quality and variety of plugs is always top notch, and even if there is an issue with an order, their customer service is always brilliant. They’re super helpful in rectifying said issues, and always go above and beyond!
Honestly, these are my go to! And I cannot recommend them enough!!
May 22, 2025
Unprompted review
Reply from Custom Plugs
Thank you so much, Becca! Super kind and very appreciated :D See you soon!
White silicone turns yellow very quickly
Ordered some black and white marble silicone plugs, once i'd reached the right size i put them in, they felt incredible, really high quality, a few weeks later, the white silicone started to yellow horribly on just one plug.
Reached out to customer service thinking they would make it right as they have "100% satisfaction guaranteed",
I was told unfortunately as it's been 10 months they wouldn't offer a replacement, understandable but as its less than a year, they aren't the cheapest plugs and the company appears to pride themselves on quality, it wasn't a reply i was expecting
May 15, 2025
Unprompted review
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