CV-Library Reviews 

4,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff and customer service, noting the team's reliability and genuine care. People appreciate the team members for being friendly, approachable, knowledgeable, and always willing to go the extra mile to assist. Many highlight the dedicated contacts who understand their business needs and provide prompt, detailed information. The service is described as excellent, with reviewers noting the efficiency and ease of their overall experience, often facilitated by quick response times and proactive support. Many customers also highlight the valuable training sessions provided, which help them maximize the services offered. They find the platform easy to use, with effective search capabilities, and appreciate the consistent support that ensures they get the best return.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and proactive... See more

User experience

Customers had positive experiences with user experience, often praising the helpfulness and clarity of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

Callie has been extremely helpful and responsive throughout our dealings with CV-Library. She is always approachable, quick to come back to me and genuinely keen to make sure we are getting the best... See more

Company replied

Rated 5 out of 5 stars

We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more

Company replied


Company details

  1. Recruitment Service
  2. Employment Search Service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,864)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CV Library is a very brillant and…

CV Library is a very brillant and excellent platform! I enjoyed the training.

May 28, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Peace,

Thank you for your wonderful feedback. We're delighted to hear that you enjoyed the training and have had such a positive experience with CV-Library.

Kind regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Customer Support from Isaac and Kaylin

Excellent customer service from Isaac Essling and Kaylin Lewis at CV-Library. They were very helpful, professional, and supportive throughout the process. I really appreciate their patience and clear communication. Highly recommended!

May 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Dayan,

Thank you for your kind feedback. We're delighted to hear that Isaac Essling and Kaylin Lewis provided excellent service and support throughout the process. We appreciate your recommendation and are pleased that their professionalism, patience, and clear communication made such a positive impression.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Olivia Burnell was great!

Olivia Burnell was great!! very efficient at explaining how to use the platform

May 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Menorah,

Thank you for your feedback. We're pleased to hear you found our service helpful, and it's wonderful to know that Olivia Burnell was able to clearly and efficiently explain how to use the platform. We will be sure to pass this on.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative — I would recommend this service to anyone who needs assistance with their job search.

May 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Joshua,

Thank you for your kind words. We're delighted to hear you found our service helpful and informative. We appreciate your recommendation and wish you every success with your job search.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV-Library give first class customer…

CV-Library give first class customer experience, business to business they cannot help us enough in insuring that we are 1. getting the most out the platform and 2. understand how to use the platform

May 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Ronan,

Thank you for your kind feedback. We're delighted to hear that you've had a first-class experience with CV-Library and that our team has helped you get the most from the platform.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah Bastin was super professional

Sarah Bastin was super professional, responsive, quick and understanding of what I needed. Friendly and aware of lack of time I had. Superb experience.

May 27, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Kate,

Thank you for your great feedback. We’re delighted to hear Sarah Bastin provided such a professional, responsive, and understanding service. We’ll be sure to pass your kind words on to her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Outstanding Service

I have been using the services of CV-Library since they started and think they are wihtout exception the best CV and Job site in the UK, with the best staff. They put the human back into an industry that is sadly becoming less and less human. I have always had excellent support and they continue to provide it when needed, as I did today. To that it's the little touches; a card of support in a dark hour that my granddaughter was experiencing with a brain tumour, so very kind. Team CV-Library keep up the outstanding work you have provided for years.

May 26, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Mr Storton,

Thank you for your amazing feedback and long-standing support. We’re truly pleased to hear our team has been able to provide both excellent service and a personal touch when needed.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Sarah was on the ball

Sarah was on the ball, 5 star service

May 26, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Paul,

Thank you for your great feedback. We’re delighted to hear Sarah provided a 5-star service and was on the ball throughout your experience. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I have been lucky using CV Library…

I have been lucky using CV Library since 2015 onwards however, the best experience I had was with Nicki Young my account manager. Nicki understands healthcare recruitment agency and their consultant team's requirements very well and once you are setup as your Account Manager, you just need to focus on recruitment.

May 22, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi George,

Thank you for your continued support since 2015 and for sharing your experience. We’re delighted to hear such positive feedback about Nicki Young and the support she provides to your healthcare recruitment team. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

I recently had a session with Nimesh

I recently had a session with the team at CV-Library, and it was fantastic. As a recruitment professional, staying sharp on our sourcing tools is essential, and this session delivered exactly what was needed. - Thank you Nimesh

May 22, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Reena,

Thank you for your great feedback! We’re delighted to hear the session was so valuable for you as a recruitment professional. Nimesh will be very pleased to hear your kind words. We really appreciate you taking the time to share this!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Really patient and kind and always made...

Really patient and kind and always made sure that i was still aware of what he was doing.

May 22, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Chloe,

Thank you for your lovely feedback! We’re really pleased to hear you felt supported and kept informed throughout. We truly appreciate you taking the time to share this.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CVLibrary 15 years

I have used CVLibrary for about 15 years.
It continues to provide the best ROI for placed candidates of the job boards I use and comedically 3 times better value than Linked In. Nicki Young my account manager understands my business and has incredible industry knowledge, she is a superstar.

May 12, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Jake,

Thank you for your amazing feedback and long-standing support! We’re delighted to hear CV Library continues to deliver strong ROI for you. Nicki will be thrilled to hear your kind words!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library

Recently began using CV Library, had a really informative training session with CJ - thank you!

May 21, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Victoria,

Thank you for your lovely feedback! We’re glad to hear you found your training session with CJ informative. We really appreciate you taking the time to share your experience!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Lot of issues since I opened…

I've had a lot of issues since I opened the account as a recruiter, however dealing with Sarah Bastin, it's now been resolved. She's incredibly professional and capable, managed my frustration well, solved the issues. So a big shout out to her. Thanks

May 21, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Andrew,

Thank you for your feedback. We’re sorry to hear you experienced issues initially, but we’re really pleased Sarah was able to resolve everything for you. She’ll be very happy to hear your kind words. We appreciate you taking the time to share this.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Client/Customer support

Sarah Bastin, our account manager is so knowledgeable and super helpful, she really couldn't do more to advise and help us to get the best out of our account. It is really appreciated.

May 21, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Thank you for your wonderful feedback! We’re delighted to hear Sarah has been so knowledgeable and helpful in supporting you to get the very best from your account. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Olivia made everything very clear and…

Olivia made everything very clear and the whole experience fantastic

May 21, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Will,

Thank you for your lovely feedback! We’re so pleased to hear Olivia made everything clear and provided such a fantastic experience. We truly appreciate your support!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Clear concise and friendly interaction…

Clear concise and friendly interaction with Sarah from CV Library. She gave useful insight on how to use the site and followed up promptly with helpful tips and a tailored made search.

May 20, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Everton,

Thank you for your wonderful feedback! We’re so pleased to hear that you had a clear, concise, and friendly experience with Sarah. We’ll be sure to pass along your kind comments on.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library Eplained

I had a very helpful Teams meeting today and really appreciated the support and guidance provided. The explanation of how to use the CV library was clear, detailed, and easy to follow, which made the whole process much easier to understand. The session was well organised, informative, and delivered in a very professional and friendly way. Thank you again for taking the time to explain everything so thoroughly.

May 20, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Millie,

Thank you so much for your thoughtful feedback! We’re delighted to hear that you found the Teams meeting so helpful and informative. It’s great to know that the support and guidance provided made the CV Library process clearer and easier to understand.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Top Class customer support

Great experience with my customer service rep Isaac!
Helped me create better job specs to generate more traction and saved me an awful lot of time!

May 19, 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Elyse,

Thank you for your fantastic feedback! We’re so pleased to hear that Isaac provided such a great experience and was able to help you create stronger job specs that generated more traction while saving you valuable time. We’ll be sure to share your kind comments with him.

Kind Regards,
The CV-Library Team

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