The CV Centre UK Reviews 

2,102
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting its speed and the real value it delivers. The staff are frequently commended for their dedication, helpfulness, and personalized approach. Many people appreciate the outstanding quality of the work, noting their documents were rewritten to a high standard, feeling professional and authentic. However, some customers also noted that they did not achieve desired outcomes, such as receiving zero replies or interviews, leading them to question the service's value.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the great work and quality received,... See more

Staff

People report positive experiences with staff, highlighting their efficiency, professionalism, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I've used The CV Centre, As always, they are professional, speedy and write amazing CV's and personal statement. I've dealt with James each time who is super efficient and his... See more

Company replied

Rated 5 out of 5 stars

I recently worked with James and Claire on a full overhaul of my resume, and their support has been exceptional. Their guidance, analysis, and direction were exactly what I needed to bring my outdated... See more

Company replied

Rated 5 out of 5 stars

James went through my CV and reviewed it in a very constructive way. Lots of great feedback without ever feeling like I was being talked down to. I had assumed, like most job hunting support, it would... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with The CV Centre. The quality of the work was outstanding — my CV and LinkedIn profile were rewritten to a much higher standard, and the result felt both professional and... See more

Company replied


Company details

  1. Resume Service
  2. Career and Education Provider
  3. Career Coach
  4. Career Guidance Service
  5. Employment Agency
  6. Life Coach

Written by the company

Britain's Top CV writing services company - established in 1998 by best-selling careers author James Innes. Our team is a mix of in-house and freelance CV writers and career experts - all of us are digital nomads working flexibly from home all over the UK and beyond. Learn more about our team at https://www.cvcentre.co.uk/about/meet-the-team We provide a whole range of career services such as; - Professional CV Writing (we pride ourselves on a tailored and personal approach starting with content all the way through design so if you want a purple CV we'll make it happen) - LinkedIn profile makeovers (rewrites) - cover letter writing service - application form completion service - personal statement writing service - free CV review calls (a real review with real advice from a real human in the form of a 15 minute call) - interview coaching (one on one interview preparation call with our interview coaches) - online reputation management (we'll provide a report on your public search and social presence with guidance on how to improve) - business photo editing (for your LinkedIn profile picture, CV photograph or LinkedIn banner image)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(2,102)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An efficient and helpful service

I received a very efficient and helpful service. Zeth, who was dealing with my case, was highly skilled in his ability to turn a career history into a story. Communication and progress about the order was clear at all times. I will definitely be using James Innes again!

September 22, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you very much, Prashant! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent feedback

My CV was carefully reviewed and I received constructive feedback and recommendations on how to adjust my CV and LinkedIn profile.

September 21, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

"Excellent" is just the kind of description of our work that we love here at The CV Centre, Adeyemi!

Rated 5 out of 5 stars

Concise AND impactful

Claire penned a very strong CV that captured my work history and attributes extremely well, and was able to do what I couldn't with my CV - provide an unbiased yet positive summary of the most important aspects of my career. Thoroughly enjoyed talking with her and discussing pros / cons of what to leave in and more importantly what to leave out. The cover letter was a really good piece of writing that offered me the necessary springboard to use and modify as needed when I tailor it to future applications. I liked the LinkedIn Profile work as it struck a nice balance between the CV and the cover letter and rounds our the story. Well Done!

September 8, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thanks so much for this comprehensive review, Tom!

Rated 5 out of 5 stars

I want to express my heartfelt…

I want to express my heartfelt gratitude for your unwavering support throughout the process. Your assistance in answering my questions, crafting my CV, and cover letter, and optimizing my LinkedIn profile has been invaluable. Your expertise has truly made a significant difference in my professional journey.

September 15, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

"Invaluable" is just the kind of adjective we love being used to describe our services, Karim! Thank you!

Rated 5 out of 5 stars

Timely

Timely, to the point and constructive feedback.
Main issue with document was the need to often make personal re-edits to the CV after review, but that is part of the process you sign up to.

August 30, 2023
The CV Centre UK logo

Reply from The CV Centre UK

Many thanks for your kind 5-star review!

Rated 1 out of 5 stars

This is the third CV writing service I…

This is the third CV writing service I have tried. I didn't get a single response from employers. I puchased cv, cover letter and linkedin. I am £300 out pocket and my main problem, I have is what they have created is the same as every other CV it does not stand out. The other two I have tried were top cv and purple cv.

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

The CV Centre UK team is excellent

The CV Centre UK team is excellent - they helped me pick which package to select, personalized my content to my needs, and the person I worked directly with, Claire, was always open to my comments, questions, and feedback. I recommend this service!

August 29, 2023
Unprompted review
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Reply from The CV Centre UK

"Excellent": THANK YOU! What a lovely way to describe our work here at The CV Centre UK. We really appreciate it!

Rated 5 out of 5 stars

Professional Writing

The services provided by CV centre UK is amazing!
Their writer Claire helped me a lots in my job application. Her writing is very professional, and it helped me get an interview opportunity. Thank you!

August 10, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

"Amazing"! We love being described like this! Thanks so much! And, of course, the proof of the pudding is in the eating - so we are delighted our CV won you an interview.

Rated 1 out of 5 stars

Do not contact CV Center to prepare executive CVs

The CV Center prepared an executive CV for me and it has been rejected in 50 applications. As a result, I contacted the team and informed them that the CV was not at the required level and should be revised by a senior member of staff. As part of the preparation process, I also requested that the writer pass the document through a member of staff who has experience in this area, but he refused to do so. In response to my complaint, Customer Service refused to rewrite my CV and requested a charge of £50, which I believe was excessive for something I had already paid for. Based on my experience, I believe the level of expertise of the CV_Center's writers is suitable for the preparation of basic CVs. The writer's refusal to have the document pass through a more experienced member of staff is an indication that he is not confident in his own abilities and that he is not providing the quality of work that the customer should expect. The £50 charge for something that had already been paid for is also an indication of poor customer service. The fact that Customer Service refused to rewrite the CV further confirms that the level of expertise of the CV_Center's writers is not suitable for the preparation of more complex/executive CVs.

July 18, 2023
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Hi Ben,

We always appreciate feedback but we're disappointed to learn about your review especially since we showed our commitment to assisting you and clarifying the situation from the beginning in your order chat.

Around two weeks ago, we extended an offer to provide you with a complimentary draft of a newly tailored CV specifically suited for the new roles you were targeting. We recognized that the original CV we designed was intended for a different role, and we wanted to ensure it was aligned with your current goals. Regrettably, we did not receive a response from you regarding this offer.

Regarding the £50 charge, we want to clarify that this fee was associated with creating additional drafts of needed, which essentially constitutes a new order. As the roles you were interested in required a distinct focus compared to the initial CV, this charge would cover the considerable effort needed for crafting a CV for a different job profile.

Upon learning about your challenges in securing a role, we promptly stepped in to explore ways in which we could further support you. Our primary objective has always been to empower our clients toward success.

However, it's important to note that some elements are beyond our control. Factors such as the roles you choose to apply for, the extent to which you customize your CV for each job application, and the level of competition in the job market play significant roles in the application process.

We addressed your concern about the quality of the CV in the order chat when it was mentioned that a member of the team reviewed the documents and didn't identify any issues with the work. We never refused to do so for you.

You had requested a CV rewrite with a more general focus, which we declined on the basis that it wouldn't be in line with recommended practices. We also brought to your attention that your LinkedIn URL was not working, which unfortunately seems to still be the case.

We genuinely value your feedback and appreciate your perspective. Our goal has always been to provide the best possible service, tailored to each client's unique needs. We apologize for any miscommunication that may have arisen and assure you that we remain committed to enhancing your experience.

Rated 5 out of 5 stars

Returning happy customer

Have used the service before and I re used recently so they could update my CV. The team is always very professional and quick at acting. Last time I was assigned Jeff as my CV specialist: Jeff was incredibly efficient, knowledgeable, friendly. The CV created got me my current role, couldn't be happier :-)This time round Alasdair helped and again incredible service was received once more. Would recommend the team to anyone any day. Thank you All.

July 30, 2023
Rated 4 out of 5 stars

A high-quality service

A high-quality service, backed up by professional support, for finished products that meet the expectations of today's professional market.
Don't hesitate!

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

an excellent slick professional, friendly, flexible, communicative, bespoke CV plus service!

I worked with a super-supportive CV agent - Olivia- who was on standby for the extent of the period required to get things right. Even on first drafts her finishing touches were great and with a complete intuitive understanding of what was sought/ required. The communication was seamless-- never taxing or jarring to any busy day-to-days, so we worked in a client-friendly, flexible way that allowed for a considered process complete with afterthoughts and reviews, --removing any concerns that you might fall out of sync when not talking by phone or face-to-face. The approach offered is very satisfying, sensitive to needs and overall reassuring. I couldn't commend this service more.

July 26, 2023
Unprompted review
Rated 4 out of 5 stars

I bought £40 cv making package plus ats…

I bought £40 cv making package plus ats optimisation. I haven’t used this cv much, so i can’t tell how this improves my job search. But when i checked how much my cv worth on the charityjob site (my field is social research) and it turned out that the version they made worth £30k a year compared to the old versions i made were worth only £19k ~ £20k a year. So i think they actually optimised for ats system, not only charging more of my money with nothing. They also polished the wordings. The only con is that the old versions of mine i only stated the companies’ names, but when i used this service they added the city of the companies based on their assumption. (Like i said i used to work at xxx company and they revised it to be ‘xxx company, London UK which I’d never worked in London😂) It’s my bad too as i didn’t check well after approving the order. As a result, i have to delete the city they added by myself afterwards. It’s not a big issue tho that’s why i still give them 4 starts.

July 14, 2023
Rated 5 out of 5 stars

Best Experience ever

This is not my first experience with The CV Centre UK, I have always use your services and recommended you to my friends. The customer service is great, people are friendly and ready to help. I'm very satisfied with my last experience with you

July 18, 2023
Unprompted review

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