Compass Vehicle Services Ltd Reviews 

104
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Did a joint application, sent all the id and documents they wanted, after a couple weeks no reply. Sent a follow up email still no response. Not very good customer service can’t even tell you if you a... See more

Rated 5 out of 5 stars

The service was extremely couteous and personally handled, straight forward with no automation. You dealt with named people, an CVS did exactly what it claimed, without the tension of awaiting credi... See more

Company replied

Rated 5 out of 5 stars

The team at Compass really helped me out when I was in urgent need of a car. My company car was being returned after moving jobs and I kept getting refused by leasing companies. I contacted Compass wh... See more

Company replied

Rated 4 out of 5 stars

Good sub-prime car leasing company. Very friendly and helpful in the main and helped me to get on the road where others wouldn't. Only negatives would be that they are very expensive compared to m... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

COMPASS VEHICLE SERVICES LTD - MAKING CAR LEASING ACCESSIBLE TO EVERYONE SINCE 1999 | At Compass Vehicle Services (CVS Ltd), we specialise in bad credit car finance and bad credit car leasing, providing affordable, flexible car lease deals to individuals and businesses across the UK. Whether you have poor credit, no credit history, or financial challenges such as IVAs, CCJs, or bankruptcy, our mission from day one has been simple: to help you get on the road regardless of your past credit issues. Your current situation matters more than your past with us. || OUR MISSION: Customer-First, Inclusive Leasing | We believe that everyone deserves the chance to drive a quality vehicle, no matter their credit background. CVS offers a truly inclusive leasing experience, welcoming applications from people with all credit situations — including those overlooked by traditional lenders. Our friendly, knowledgeable team treats every customer like family. We listen carefully to your needs and provide personalised advice to help you find the best leasing solution, whether you need a personal contract hire or business contract hire. || WHAT MAKES US DIFFERENT? | - Experienced Team: Over two decades of expertise securing great deals on many makes and models. - Tailored Leasing Solutions: Includes used car leasing, van leasing, flexible terms, fixed payments, and transparency. - Transparent and Stress-Free Process: Direct handling, no third parties. - Nationwide Coverage with Convenient Delivery: Free local delivery within 25 miles or collection option. - Warranty and Road Tax Included: Peace of mind standard with every lease. - No Credit? No Problem!: Specialists in leasing vehicles with bad credit and no credit car leasing. || LEASING SOLUTIONS FOR BUSINESSES AND INDIVIDUALS | Whether you’re an individual or a company seeking business car leasing or van leasing, we offer flexible options to fit your needs, including personal/business contract hire with road tax and high mileage included, bad credit leasing solutions, used and new vehicles, plus no-deposit deals. || TRUSTED, FCA REGULATED AND CUSTOMER RATED | Since 1999, CVS has helped hundreds of UK customers get the vehicles they want, backed by a reputation for honesty, reliability, and outstanding service. FCA regulated and dedicated to making vehicle finance accessible to everyone. ||


Contact info

3.8

Great

TrustScore 4 out of 5

104 reviews

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No recent history of asking for reviews

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3.8

All reviews

(104)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a service.

What a service.. with a smile and delivered right to my front door. I was actually blown away by the personal touches and how fast I received my car. A massive thank you to Graham Who dealt with me from start to finish!

October 28, 2020
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Rated 5 out of 5 stars

The service was extremely couteous and…

The service was extremely couteous and personally handled, straight forward with no automation. You dealt with named people, an CVS did exactly what it claimed, without the tension of awaiting credit reports. I would be struggling without a car now without having contacted CVS. I highly recommend it.

Gordon, (Shropshire)

October 28, 2020
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Reply from Compass Vehicle Services Ltd

Thank you so much for taking the time to leave us this amazing review.

Rated 5 out of 5 stars

i have been using this company now for…

i have been using this company now for 4 years and they are amazing. if u are struggling to get car lease or finance this is the best place they dont look at ur credit they look at ur income and outgoings. cant express enough how great this company is

October 28, 2020
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Reply from Compass Vehicle Services Ltd

Many thanks for taking time out to leave us this lovely review. As you say we do not look at credit scores because we know they don't reflect a person's ability to pay.

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

We have had 3 cars over 5 years and no issues at all.

Well recommended

October 28, 2020
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Reply from Compass Vehicle Services Ltd

We prioritise good old fashioned service so it's lovely to get this feedback. Many thanks.

Rated 5 out of 5 stars

Amazing service both during application…

Amazing service both during application and after, the team are so helpful and ready to help with any enquiry, I previously had been with Audi, however, CVS are leaps ahead with customer service!!.
I will be continuing to be a customer with CVS.

October 28, 2020
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Reply from Compass Vehicle Services Ltd

Amazing Feedback. Thank you so much and we look forward to you being a customer for many years to come.

Rated 5 out of 5 stars

Great servide all round

Very very stress free and smooth from initial interest right through to delivery of the vehicle.
Always responded quickly to any query I had and explained everything really well.

October 28, 2020
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

Thanks for the great feedback and we hope you enjoy your vehicle.

Rated 5 out of 5 stars

Top class service from start to finish

Top class service from start to finish. CVS sourced the vehicle I wanted at a price I could afford. Thank you so much!

October 6, 2020
Unprompted review
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

Thanks Jamie for the kind words.

Rated 5 out of 5 stars

Perfect

Perfect, very helpful would highly recommend

October 6, 2020
Unprompted review
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

Lovely words, and appreciated. Thanks.

Rated 5 out of 5 stars

I have just completed my 9th year with…

I have just completed my 9th year with CVS I.e. 3rd car. The service provided by Graham and Ben has been second to none. The team have accommodated all my specification requests each time I have changed cars. Highly recommended.

August 9, 2020
Unprompted review
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

We love welcoming our customers back, so thank you and thanks for the review.

Rated 5 out of 5 stars

Ben and Graham at CVS are wonderful

Ben and Graham at CVS are very helpful. Whole process was very seemless and quick. Car was delivered to my door. Kept informed the whole way, customer service continues to be brilliant and both Ben and Graham are genuinely lovely people. Thank you CVS

August 3, 2020
Unprompted review
Rated 1 out of 5 stars

I wouldn’t recommend

I wouldn’t recommend.

Applied and spoke with Ben.. sent over financial information requested then never heard anything back. I can only assume I wasn’t successful however this didnt even warrant a courtesy email informing me of the decision. I did email chasing and got ignored. Due to the nature of the information people are sending over to you.. the polite thing to do is to respond.

I don’t feel the need to ring up to discuss this as I am well aware you have received the documents sent over. I then chased a few day’s after and didn’t receive a response which is just rude. I have taken the liberty to amend the review to the correct name of the application

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Recommended!

Really fast and friendly service

January 30, 2020
Unprompted review
Compass Vehicle Services Ltd logo

Reply from Compass Vehicle Services Ltd

Thank you for your feed back and kind words

Rated 5 out of 5 stars

The CVS team has now supplied me with…

The CVS team has now supplied me with three vehicles and with each transaction I have experienced their consistently smooth, professional, friendly and high-quality service. It is a refreshing pleasure to find a vehicle leasing company, or any service company, still adhering to such timeless standards. I can strongly recommend CVS.

January 30, 2020
Unprompted review

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