Cybercandy Ltd Reviews 

70
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Honestly when I ordered the Cyber Candy Mystery Bargain Parcel box and it came within a few days, I was happy with how quick it arrived but upon opening the box, I was a little disappointed with the l... See more

Rated 5 out of 5 stars

Love this website, ordered twice in one week, fast delivery with credit to Royal Mail as well. Huge selection to choose from, chocolate,sodas etc. One thing that slightly disappointed me was how long... See more

Rated 5 out of 5 stars

Cybercandy is truly awesome, as an online shop its upped its game so much since its website was redesigned. Its also worth visiting one of their shops if you get the opportunity, what an experience... See more

Rated 3 out of 5 stars

I bought a large mystery box and it came within 3 days despite purchasing the 6 day delivery. Great. I opened it to find it was full of cheap lolly pops and some things I could have bought for 5p, pop... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(70)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything perfect and the shipment was very fast living in Italy!

I have searched several online companies which offer American Candys and ship them to Italy, and found out only very few do.
CyberCandy is probably the one with the most products and offers great prices.
The shipping was very fast and there were no errors with my order.
The only concern is that the shipping price was quite expensive (£23) for a £115 order, but I advise to make a very big order so that the price is spread out.
Also for having ordered that much candy I expected a small gift, or some extra products.
But I was given what I had ordered very fast and in perfect shape, so cannot ask more.
Overall I'm very happy for having chosen this company and if you're looking for candy which you cannot buy in your country (I'm in Italy), it's probably the best solution!

February 19, 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely Excellent Company To Purchase From!

I tell you what, these guys at Cybercandy.co.uk are absolutely fantastic when it comes to its online store. Items come super quick even when sent via Royal Mail!

I have had a few items which have been missing or sent incorrectly, however their turn around time is great, no issues they send out new items straight away cannot fault them what so ever.

Their customer service team are great via e-mail and their live online chat, very friendly however work professionally and efficiently this is a perfect A* example of how a business should be managed and how they deal with their customers.

This is the reason why I always purchase off these guys for the reasons above as well as their prices are great as well as the delivery options they offer good value for money.

I recommend Cybercandy to anyone, even new online buyers looking for American candy to purchase. You can pay via Paypal so if there were any issues (even though there are none at all! Cannot fault them) you'll have safeguard over your money.

Thanks a lot Cybercandy! :)

January 11, 2013
Unprompted review
Rated 5 out of 5 stars

More Wonderful than i had ever expected.

A truly professional service. Communication was second to none, i knew what was happening with my package at every step. The website is easy to use and is very well laid out, ordering was a breeze.

My order arrived very quickly and was packed to a very high standard, upon opening my order of delicious treats i was amazed to find some extra treats had been added to my order, not many companies provide such a high level of service these days.

Cybercandy will be getting more of my custom very soon.

January 9, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic service, products and communication

Am delighted with my purchases from CyberCandy. I ordered them on Sunday around lunchtime and they were delivered to me by lunchtime Tuesday (all for 99p delivery). Received emails to let me know they had received my order and that the order had been dispatched. I will definately be ordering again :-)

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

amazing would and will be going here agiane thank you x

cybercandy where grate they sent me text to let me no when my stuff was due to be delivered and even gave me the option to change the day to fit in with my plans. i found it fast and easy to find wot i wanted to and my dad loved it that much that i have decided to get his gifts wot ever the occasion from here. i am going to try and pop in to the store to at brum at some point just to have a look at all they have to offer :D

January 5, 2013
Unprompted review
Rated 5 out of 5 stars

excellent

Excellent service received numerous txts and emails when my parcel was due out for dispatch ,could not fault cybercandy one bit kept there promise on the delivery time which can sometimes be touch and go with it being so close to xmas .Ordered mystery box for xmas present and box is packed full of different sweets and chocolates .Will definetley be shopping with cybercandy again.

December 5, 2012
Unprompted review
Rated 5 out of 5 stars

Great selection!

I've shopped in Cybercandy from time to time whenever I've been in the mood for something sweet but different. I ordered a mystery box online for my boyfriend for Christmas. It arrived today and is filled with a great selection of things to choose from so it suits a wide range of tastes. Online they warned that all the products would be out of date but the ones in the box I have received are only out of date by a month or 2 at the most and, as it's all mainly sugar, that's nothing to worry about. I love Cybercandy and finding out about these mystery boxes and what a great deal they are has made me love them even more!!

December 5, 2012
Unprompted review
Rated 5 out of 5 stars

Fun, friendly company with good variety of products!

CyberCandy have a good selection of Sodas and Candy imported from a wide variety of countries. The service is good and delivery is fast. I especially like the bundle boxes they do for you, I purchased a few mystery boxes which each came with a well picked variety of sweets. Would recommend them to anyone wishing to import candy!

November 29, 2012
Unprompted review
Rated 5 out of 5 stars

twinkies!!!!!

ive been buying my twinkies from this company as i heard that twinkies is not coming back anymore due to liquidation company gone bust :( so i made sure i stocked up. the packaging is so cute from this company aswell excited every time i receive my order! This site is so helpful they have such a friendly email manner i cant say anything bad about this company its the best american food site in the uk! i love it and will be buying more goodies soon please give this site a go its such a brilliant site and fun to have a look around too. :D

November 27, 2012
Unprompted review
Rated 5 out of 5 stars

Live the rare Soda Dream

Find those soda's that exist only in shops off the beaten track around America, in one place in the united kingdom! Want more? Delivers fast and well packed to your door and sell a wide variety of candy items from around the globe.

November 27, 2012
Unprompted review
Rated 5 out of 5 stars

Tasty

I ordered online and it came really fast. I got a mystery box and it came packed full of yummy treats.
Much enjoyed by everyone,

November 25, 2012
Unprompted review
Rated 5 out of 5 stars

Very Tasty!

I thought that CyberCandy was a great place to buy continental foods that you cant buy in supermarkets! The Customer Service was also amazing!

I'm very happy I shopped here and will DEFINATLY shop again!

November 23, 2012
Unprompted review
Rated 5 out of 5 stars

Yummy sweets for great prices!

Great website with a great range of not only american sweets but other countries too which was a nice surprise! Arrived quickly and well packaged - in a decent sized box so nothing was squashed. Will use again! Always something different to try.

November 22, 2012
Unprompted review
Rated 5 out of 5 stars

Sweet stuff

Such a great website to browse round, you cant help but buy something.
The items arrived quickly and i was surprised to see how much we got in our random box of sweets. Such great value

November 22, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Ive never experienced anything bad with Cybercandy Ltd, every time i shop in store or online the staff are helpful and there is a wide range of exciting products! I recommend it to everyone!

November 22, 2012
Unprompted review
Rated 5 out of 5 stars

Top Notch

I'm always happy when I order from Cybercandy. Their items are high quality and their delivery comes when they say it will. If I have any problems they respond quickly and always resolve them to my satisfaction.

November 22, 2012
Unprompted review
Rated 5 out of 5 stars

Always Awesome!

Amazingly good Service, Price and Range!
I have never had any issues with the many times I have used CyberCandy Online or In-Store. Birmingham Staff are always friendly and the Range and cheap prices and postage Online is great!
The care and organisation each package ordered from the Online Store is amazing it's always neat and makes receiving the goodies even better!
The services they offer if any of your items become unavailable is great, it means your order can be exactly how you expect. If there is any problem, they are very quick at getting it sorted.
I have recommend CyberCandy to many of my friends and they all fell in love with it too!
Thanks so much CyberCandy for all the tastes and flavours you are making available to us from around the world!

November 22, 2012
Unprompted review
Rated 3 out of 5 stars

use by dates very short :(

we found products great but the use by dates were very very short and were for a surprise birthday goodie bag of treats and so we were very disappointed and had to give them before the birthday and this would put me off buying in the future :(

November 22, 2012
Unprompted review
Cybercandy Ltd logo

Reply from Cybercandy Ltd

Hi Denise,

Thank you for getting in touch; as per our earlier reply to your email, the product you purchased are fresh cakes manufactured in the US and they have a shelf life of a little over 2 weeks. We have these cakes flown fresh from the bakery, but this takes a few days including clearing through customs. All this means that we have a windows of about 1 week to 10 days in which to get the customers to our customers leaving a few day before their best before date. The good news is that the best before dates are very conservative and that when kept in cool dry and dark conditions they can easily stay fresh when unopened for up to 2-3 weeks past this best before date.

These short dates in no way reflect on the handling of our wider range of products which of course are not fresh products and have considerably longer shelf life. We brief our packers to check all products and to always contact customers where there are short dated products.

We do state that in the product description and we are sorry that it is not clear enough - we will now aim to make it clearer to save disappointment.

Best regards
Cybercandy

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look