CyberPowerPC Reviews 6,328

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their excellent performance and ease of setup, often describing them as "plug and play." Many consumers appreciate the seamless user experience, from navigating the website to customizing their PCs, and commend the efficient delivery service, with many receiving their orders earlier than expected. However, some people were dissatisfied with the quality of certain components, such as issues with fans or CPU coolers failing prematurely. A few other people also felt that customer service could be inconsistent, mentioning difficulties in resolving issues or receiving unhelpful responses.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers are repeat customers,... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the high quality of... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the quick, responsive, and... See more

Based on these reviews

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 5 out of 5 stars

Happy with the overall experience. Wish there were still more case options for those of us that are not looking for gaming cases. The vast amount of selections were drive bay limited so I had to mak... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The PC is well made

The PC is well made, didn't have to do really anything before being able to use it. Shipping was faster than I was expecting, and the computer was package very securely.

January 14, 2026
Rated 5 out of 5 stars

Excellent Computer

Sales department was helpful, delivery was prompt and the computer arrived in perfect shape and has performed better than expected!

December 30, 2025
Rated 4 out of 5 stars

From purchase to delivery and after

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but there's no cursor on the screen and no color on the mouse itself (probably a hardware problem). I'm still waiting for feedback on this aspect. A good product for gamers.

January 13, 2026
Rated 5 out of 5 stars

The customer support was amazing at…

The customer support was amazing at helping to get matter resolved. I recommend for anyone looking to purchase a gaming system to consider purchasing a Cyberpower PC. The computer works amazing and deals are amazing. Will be purchasing again.

Justin W.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

The PC was good for 4 months then all went wrong

The PC was good for 4 months then all power went in the PC. They then told me I have to pay to get it fixed even under warranty. I requested a phone call with them and the person on the phone was horrifically rude. All I asked for was it fixing as I had no problems before that. That phone call told me everything I needed to know about the company. I’ve now requested a refund and will be using that money to go elsewhere.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Pure Power Meets Clean Aesthetics

Absolutely love my new CyberPowerPC build! The white Lian Li case, blue RGB glow, and custom water-cooled CPU make it look like a showpiece. It runs whisper-quiet, stays cool under load, and crushes 4K gaming with the RTX 5080. Super clean cable work and flawless performance — pure power and elegance in one setup. Highly recommend!

October 17, 2025
Rated 1 out of 5 stars

My computer (4080) is a little over a…

My computer (4080) is a little over a year old and I'm starting to have issues. I missed the 2 year warranty policy for parts by 6 days!!! I purchased the computer (spent over $4,000) on 11/9/24 and if I had purchased it on or after 11/15/24, my parts would still be under warranty. I have had to recently purchase a new fan because the baron in the fan went bad and it started making a terrible noise. Now, my CPU cooler is going bad. I can order one on Amazon for approximately $160. This should NOT be happening when it is ONLY a little over a year old. I would not recommend buying from this company. I just spoke with a customer service representative and kindly asked if they would make an exception and was told no. :(

January 5, 2026
Unprompted review
CyberPowerPC logo

Reply from CyberPowerPC

We understand how frustrating it can be to experience hardware issues, especially after a significant investment, and we appreciate you sharing your experience.

As you mentioned, the system was just outside of the parts warranty period at the time assistance was requested. Our warranty terms are established at the time of purchase and are applied consistently to all customers.

While we’re unable to make exceptions once warranty coverage has expired, we’re sorry for the frustration this situation has caused and encourage you to reach out to our support team if you still have any other questions about the warranty.

Rated 5 out of 5 stars

Thank you again

Cyberpower PC provided me with a top of the line PC at a reasonable price. They did not cancel my order and increase price due to skyrocketing market value of GPU and memory (like corsair recently did for prebuilt pc for someone else).

December 31, 2025

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