CyberPowerPC UK Reviews 12,223

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting that PCs are well-built, perform as promised, and offer excellent value. Many consumers appreciate the efficient delivery service, noting that orders often arrive quickly and in perfect condition. The customer service and staff are frequently commended for being helpful, knowledgeable, and responsive, providing excellent support from initial purchase through to aftercare and repairs. However, some customers experienced issues with delivery, citing delays or problems with the courier service. A few people also mentioned minor issues with product specifications not matching expectations, such as the operating system being installed on an unintended drive or non-functional RGB lights. There were also isolated reports of PCs arriving with initial problems like a non-display screen or a noisy fan, requiring repair.

What people talk about most

Product

Customers generally express satisfaction with the products, particularly PCs, highlighting their quality,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many highlight the swift and quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought an Infinity 145 D556 Next Day PC SY3074 delivered next day as described. Excellent PC for the money RTX 5060, 1TB M2 Drive and (this was the clincher for me considering the current state of... See more

Company replied

Rated 5 out of 5 stars

I ordered a PC and got it fairly swiftly. I ran into some rough issues a few weeks in and had to contact customer service. Alan was a great help and kept it short, professional and to-the-point whic... See more

Company replied

Rated 5 out of 5 stars

Friendly service to newbies, quick and helpful without any problems. Very accommodating staff on site as well as online. Questions and repairs came hassle free and the pc came back within the next... See more

Company replied

Rated 5 out of 5 stars

I bought a PC from CyberPower almost a year ago. I was torn between building myself or buying a pre-built. I figured out the price was pretty much the same and there could be added benefits of not nee... See more

Company replied


Company details

  1. Gaming service Provider
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Store

About CyberPowerPC UK

Written by the company


  • World Leading System Manufacturer
  • 25+ Years Experience
  • Next Day Options Available
  • Finance Options Available
  • Flexible Payment Options
  • 5 Year Warranty
  • Lifetime Technical Support
  • Built & Shipped from the UK
  • Experienced UK Support Team
  • FREE UK Mainland Delivery
  • https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk https://www.cyberpowersystem.co.uk

    In a Rush? Get a Next Day PC!

    Written by the company

    Pay Today, Play Tomorrow!
    Get a CyberPowerPC UK gaming PC next day! Order before 2 pm Monday-Friday to get your system the very next day!

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    12K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 91% of negative reviews

    Typically replies within 1 week

    How this company uses Trustpilot

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    Rated 5 out of 5 stars

    I had trouble navigating the purchasing…

    I had trouble navigating the purchasing pathway online. Ryan was very patient and helpful in that regard and came back to me very quickly. Thanks again. I got there in the end!

    March 16, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi David,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. I'll make sure that Ryan gets a pat on the back!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 4 out of 5 stars

    Battery and heating problem

    The laptop is good but there is a problem with the battery and heating. It lasts like 45 mins or maybe an hour when gaming. You constantly have to keep it plugged in while gaming. Making it hard to game while on the move.

    March 17, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Ahmed,

    Thanks for taking the time to leave a review!

    Unfortunately the battery life of a laptop while gaming at high settings will be quite limited as the gaming components are very power hungry. You can try to extend the battery life by reducing the brightness or enabling power saving modes but this will impact the games performance so it's all a trade off.

    Feel free to contact us directly if you have any concerns at all.

    Kind Regards,
    Jacob
    CyberpowerPC UK

    Rated 5 out of 5 stars

    I bought the gaming pc currently it is…

    I bought the gaming pc currently it is on the way haven’t got it yet it will arrive in few hours highly recommend very good service instant replay emails caring about customers I would like to thanks to especially Luke and Jacob they were really helpfull

    March 17, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Halil,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Jacob
    CyberPowerPC UK

    Rated 5 out of 5 stars

    First time buyer

    Ordering was confusing for a first time buyer but once I got my head around the website it’s actually pretty clear. Additions or changes to your purchase are clear and flag if there’s incompatibility which is a huge bonus.
    Had a query which was settled easily through customer service and with the optional finance options it makes purchasing affordable and convenient.

    The pc itself is well built and looks pristine. Packaging is perfect for the fragility and very easy to unpack when using the added guide.

    March 16, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Adam,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great experience very fast i paid for…

    Great experience very fast i paid for the express and it was definitely done quick for me

    March 16, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Ben,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 1 out of 5 stars

    Rubbish gaming PC

    We bought a Gaming PC bundle last year as a real treat for my son who plays Fortnite. The computer has never performed to the expected standard and we are very annoyed that we were sold a PC that can't cope with one of the most common kids games. We are no computer experts and wrongly thought that a gaming bundle could play games. They say we need to upgrade a processor at a cost of over £250. We could buy an Xbox for that.

    March 16, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Keith,

    Thank you for taking the time to leave a review and I'm sorry to hear your experience hasn't been what you expected.

    Our team fully tested your PC and they found that the hardware was performing within the ranges to be expected. They recommended a hardware upgrade if you wanted to improve the performance if you're not happy with the performance that you're getting.

    If you have any other queries at all please don't hesitate to get back in touch.

    Rated 5 out of 5 stars

    faultless

    faultless, the custom build process was very simple.
    after placing the order i wanted to change a component, my ticket was responded to rapidly and the order changed in under an hour from me submitting the request.
    I then wanted to alter the shipping, which again was dealt with extremally fast.
    The support were incredibly friendly and efficient . my build was dispatched promptly and arrived on time with no issues.
    Highly recommended, would not hesitate to purchase again

    March 14, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Chris,

    Thank you for taking the time to leave us a review.

    Your kind words mean a lot to us, and we hope you enjoy your purchase!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    First class engagement with this…

    First class engagement with this company from the quality of the product to the prompt delivery.

    March 13, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Mike,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    The level of communication is second to…

    The level of communication is second to none, quick responses was extremely impressed and the speed that they get your order though is amazing, would highly recommend to anyone who is looking for a gaming pc built

    I shopped around before ordering and found them to be one of the best prices too

    March 9, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Carl,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Excellent value desktop PC

    Bought an Infinity 145 D556 Next Day PC SY3074 delivered next day as described.
    Excellent PC for the money RTX 5060, 1TB M2 Drive and (this was the clincher for me considering the current state of the memory market) 32GB DDR5.
    Windows setup was easy no junkware pre-installed.
    Whilst the motherboard is 'basic' WIFI and Bluetooth were provided through USB dongles and work fine although you might want to look into better WIFI solutions if you are not near your router.

    March 9, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Paul,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    GOAT

    goated pc runs buttery smooth and this is coming from a war vet

    November 24, 2025
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Lenny,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Brought a new pc

    Brought a new pc on Monday and can’t wait till it arrives
    Ryan was incredible helpful as I didn’t know much about all the numbers but Ryan was helpful enough to recommend a pc suited for my needs, hasn’t arrived yet but will update review once it does

    Updated review :
    pc has arrived and set it up and had a smile on my face for the whole afternoon couldn’t be happier with it

    March 9, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Connor,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    My first pc

    This is my first ever pc that I bought and it is a really good birthday present. The pc is really good, although had to wait for a while for it to get delivered but it came in good conditions and nothing was missing.

    March 4, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Ethan,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Excellent website and service

    The website is extremely well laid out and simple to use. Once my order was finalised and paid for the order status kept me updated and provided concise and accurate information about what was happening with my pc.

    March 10, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi John,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 1 out of 5 stars

    I had the misfortune of buying on of…

    I had the misfortune of buying on of their so called PC's back late September last year justbefore the bottom fell out the market. I have had nothing but problems with this abomination,however things went from bas to abysmal. It kept closing apps randomly,stopped media playing,randomnly resets as well as randomnly restarts,then puts messages on screen saying about issues etc. So I contacted Cyber Power pc and then told them the issues. so a courier was organized to colect the pile of rubbish on a Saturday afternoon, of which it never showed up and when I went onto the site they said there was no answer,pfff, such lies as I remained in all day especially. So when it was finally picked up and returned days later I had an email saying there was no problems with it what so ever and it was extremely dust. 100 percent Lies as that abomination is maintained and cleaned out on a regular basis,not too mention the case is transparent glass, I mean seriously, like you would see that due to the clear glass (morons) so when the pile of junk finally returned it was running like a 2 legged dog, pathetic!! then when I said enough of this and decided to shut it down it took nigh on 10 minutes,needles to say it was way worse when I had recived it back from the clown show that are cyberPower PC's !!
    I have never had a system fail me when I have builtthem myself,yet I was naive enough to go to a vendor (if you can call them that! ) they are totally clueless about what they do and lie to you outright ( like the PSU etc being heavily clogged in dust etc ) I really would urge and advise anyone in buying an actual PC to look elsewhere, seriosly these are really bad, though use quality parts etc, yet they are assembled by a total clown show!! avoid them like covid and the plague

    February 14, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hello Chris,

    Thanks for taking the time to leave us a review, and I'm sorry to hear you are unhappy with our service. This is deeply disappointing.

    I've taken a look into your comments and concerns using the provided reference number and can see there was a ticket submitted to our support team with many demands made by yourself regarding the "abomination" you have purchased:

    I can see our team remained polite and professional throughout, even accepting an RMA return request for inspection and repair without any co-operation in providing a confirmation of fault from yourself (something we wouldn't usually do) as we were keen to alleviate any concerns you had. The PC was returned to us, powered on, and completed all tests with flying colours. We were unable to replicate any of the freezing, random restarts or issues you were facing at any stage. The PC was cleaned (as it was incredibly dusty), re-tested and returned back to you without fault. We also included a detailed report of tests and diagnostics carried out in your email chain.

    Whilst we understand having an issue with your system can be frustrating, at CyberPowerPC UK we provide experienced UK-based customer service and technical support with decades of experience, and where our team are on-hand Monday-Friday to provide support to any and all customers, we are not here to receive threats, or abusive language of any kind, so should you wish to re-engage with our team further I would request it be done in a respectful manner, and co-operation in providing our team with evidence of the issues faced so we can understand more about how to resolve them.

    All the best,
    Dave
    Service Manager

    Rated 5 out of 5 stars

    There’s not much more I can say other…

    There’s not much more I can say other than amazing, so helpful, such great communication, quick and reliable, they don’t joke around, I bought a pc and it is amazing how they kept me in the loop, worked quickly yet officiantly even linked tik toks and YouTube videos on what was going on and what would happen 10/10 highly recommend this company great prices for what you’re getting

    March 8, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Jordz,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Having never brought a pre build...

    Having never brought a pre build gaming pc before I was a little hesitant, seeing the price of components sky rocketing I eventually decided to go with cyberpower. For the rig I got for just under £1200 I honestly couldn't be happier.

    The build quality is beyond exceptional and the packaging was excellent, everything was secured and not a scratch in sight.

    The performance of the rig is phenomenonal, I went with a pre build with the 14400,32gb ddr5 and a 5060 (Asus), I honestly did not expect to be running STALKER 2 @4K, high preset @60 fps.

    The thermals on the new rig are amazing, the CPU idles 20c and never goes above 60c. The case, CPU cooler and fans are Cyberpower's own brand and clearly are high performance and top qauilty.

    Had the machine a few days now and right out of the box this beauty has not had one blue screen nor and other problems what so ever.

    I genuinely from here on out will be purchasing my sons rig and my top end rig from Cyberpower.

    I couldn't be happier with my new gaming PC and more so from a great company that has won my trust and confidence from the first purchase.

    Thank you Cyberpower for this beauty.

    March 3, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Glen,

    Thank you for taking the time to leave us such an in-depth review, your feedback greatly appreciated.

    We hope you enjoy your purchase for many years to come.

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    The whole process is a well-oiled…

    The whole process is a well-oiled machine. A streamlined service from start to end. I am incredibly happy with my new PC. Easy to order and easy to set up.

    March 4, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Simon,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    Great company to buy from

    Great company to buy from. Recently bought my second PC from them and unfortunately had a little issue. They were fantastic at dealing with it and happy to report everything running smoothly now. Brilliant from start to finish and hats off to Luke and Alan for support.

    March 4, 2026
    Unprompted review
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Jonathan,

    Thanks so much for your review.

    Your kind words mean a lot to us, and are glad to hear you have had a positive experience. 

    Kind Regards,
    Dave
    CyberPowerPC UK

    Rated 5 out of 5 stars

    EXCELLENT

    Good transaction and fast delivery. Good Customer service and admin they all easy to talk with and very helpful

    March 6, 2026
    CyberPowerPC UK logo

    Reply from CyberPowerPC UK

    Hi Hope,

    Thanks for the kind words.

    We're glad to hear you are happy with our service!

    Kind Regards,
    Dave
    CyberPowerPC UK

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