Cyclesense Reviews 248

Easy to navigate website, had the product I wanted and at a discount, incredibly prompt service, overall a great shop to do business with.

Extremely fast delivery and good product. Very impressive service whereby I was kept up to date at all stages of the order and delivery.

As above, couldn't fault the process prior to, and during, delivery. My one slight niggle is that the gears 'slip' a bit when out cycling so will need to arrange for someone to correct/adjust them slightly

Saw the mudguards I'd been looking for in the shop window, ordered them Sinday, despatched Monday. Great service.

Did what you,d expect. Simply deluvered.

Good Communication, quick delivery and a good product.

The item I wanted for a Christmas present was in stock according to the Cyclesense web page, but in reality it was not. Cyclesense sent me an explanatory email. To get the colour I required I had to accept a larger size. This may not fit. We'll see after Christmas

We've been to CycleSense in Thorpe Arch twice- spike to John, our boys tried the scooters, got loads of information and the kids were made really welcome.
Got home, letters to Santa we're written & we placed our order for 2 scooters. One of the scooters was on back-order and upon chasing it later, we found the order couldn't be filled. No problem though, John immediately offered a free upgrade to a better spec scooter (the one that was on the 'Santa probably can't afford this one' list)! Scooters were ready, we arranged to collect & hey presto, Santas packages are ready to be delivered.!

Service is second to none here, coupled with warm friendliness and a child friendly welcome

I had been trying to get some components for a bike carrier for quite sometime, and
knew the order would be tricky. Cyclesense handled the order very competently and
kept me fully informed of its progress. Overall I was very satisfied with their service...

Searched country high and low for a particular bike for my son's birthday - they had one in stock which was promptly dispatched, and I was kept well informed throughout.

Purchased a scooter £20 cheaper than anywhere else. Parcel arrived the next day. Couldn't fault the scooter or the service. Thanks a lot

We placed our order one day and it was delivered the next. You cannot say better than that can you? They even rang to check our order. That is service . Well done.

Quick and efficient

The product i ordered was at a competitive price the transaction was processed with ease and delivery was prompt would highly recommend the company

Thanks for selling me a great bike.

My brother and I bought a bike each back in the early 00's from Cyclesense and I remember receiving good service and advice back then!!
Due to work and other commitments I fell away from cycling over time but i've just taken it up again in the last year and Cyclesense are still there going strong offering the same great service and advice.
You won't be disappointed with Cyclesense!!

A new handlebar within 3 days for a 5 years old Like a Bike! Congratulations.

Relaxed and very Helpful over the phone and in the shop as i had a minor problem with a wheel and they did not hesitate to sort things out good after service..

Not a purchase as such, but happy none the less with a service that was carried out. No hidden extras so the bill was as expected.