Spoke to Stephen on the phone about a Trek Hybrid i saw on their website, went down to check it out and other bikes..super helpful, let me try multiple bikes..unfort they lacked stock so i couldnt ord... See more
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Cycles Uk Canterbury: Bought a new bike from Cycles UK Canterbury and the service was excellent from order to collection. Really helpful sales support from Adam, and a great setup and handover fr... See more
Amazing customer service, after an error when ordering online with paypal and my bank, spoke to someone who was very helpful. Bike arrived on time, and in perfect condition, it took 10 mins to build p... See more
I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Ma... See more
Company details
Written by the company
We have 7 bike shops covering Essex, Kent, London and Watford stocking Mountain Bikes, BMX, Childrens Bikes, Hybrids, Gravel and Road Bikes from the likes of Specialized, BMC Orbea, Ridley, Cannondale, Whyte, Riēse and Muller, GT, and Raleigh. We have a great range of deals and exclusive offers online with Free Shipping to the mainland UK on all orders over £20.00. All bikes are built and setup prior to despatch. We call this 'Built, boxed and ready to ride in minutes'. Just put on the pedals, turn the handle bars and you are ready to go.
Contact info
United Kingdom
- 01268 745556
- info@cyclesuk.com
- www.cyclesuk.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent customer service
I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Matt” at Cycles UK (Matthew Walker/Ops Manager). The issue with the front disc was resolved at my LBS, and the cost refunded by Cycles UK. I’m happy to recommend this company to anyone toying with the idea of buying a bicycle on line. I had my reservations but ultimately was delighted with the outcome.
February 8, 2025
Unprompted review
Helped with sizing before purchase
January 16, 2025
Great service
Genuine OEM parts that cost a few pence more than the cheap copies. Delivered to my local Cycles UK store for free and the collection process was nice and simple.
January 15, 2025
Great value - just what I needed
Great value, very prompt delivery. Just the part I needed.
January 13, 2025
I purchased a cycle direct from the…
I purchased a cycle direct from the manufacturer, but Cycles UK, Watford were my nearest nominated warranty repair centre. Mike liaised with the manufacturer over a prolonged period of time as we waited for them to send the correct parts. He continually updated me throughout and it was clear that Mike knew his stuff. The team subsequently fitted the parts and I'm now very happy with the cycle.
January 17, 2025
Unprompted review
Customer service
Delivered a great bike on time, with a very minor damaged part, replacement posted next day - great customer service.
Many Thanks to Sarah, web dispatcher.
January 18, 2025
Unprompted review
Excellent support and service
The team at Cycles UK in Watford has been exceptional. I brought in my Cannondale bike for a silver service with some add-ons, and the work was completed promptly and to a high standard. Their after-service support is outstanding, with excellent communication via email and phone. Will, Connor and Mike, who handled my service, are true experts/gentlemen and treated my bike almost as if it was their own. The silver service pricing is excellent value for the quality of service provided(worth every penny) . I trust and recxomended these professionals and whole Cycles UK Watford team.
Manuel Guedes
January 11, 2025
Unprompted review
Bontrager tyres
Great price for Bontrager tyres with free delivery in super quick time, will definitely order again
December 23, 2024
Genuine brand
Genuine brand, cheaper than anywhere else and very promptly delivered.
December 16, 2024
Very efficient
Very efficient. Delivered my order in short time in run up to Christmas
December 17, 2024
Kept well informed as order was being…
Kept well informed as order was being processed....bike arrived in 'bomb-proof' packaging already assembled. Very pleased with bike.
December 6, 2024
Speedy service and great to deal with
When I called cycles uk, my call was answered promptly and in very helpful manner. Then after ordering bike on line, the bike was built up, packaged and delivered to my doorstep in 24hours. Amazing service.
December 11, 2024
Very good overall
Very good overall. Bike well packed, delivery on time. Good updates from customer services (Sarah). Would purchase again 👍🏻
December 11, 2024
Buyer Beware
Overall very bad experience.Ordered a bike for my sons 4th birthday was unable to give to him because there was no pedals or stabilizers in box.After numerous emails and phone calls cycles uk agreed to send some out,Wrong pedals sent completely different colour, No option left but to return bike.Then get charged £35 out of my refund for the cost of return,ridiculous if i could give no stars i would.
December 9, 2024
Helmet a really good fit and excellent…
Helmet a really good fit and excellent customer service
December 3, 2024
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