Spoke to Stephen on the phone about a Trek Hybrid i saw on their website, went down to check it out and other bikes..super helpful, let me try multiple bikes..unfort they lacked stock so i couldnt ord... See more
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Cycles Uk Canterbury: Bought a new bike from Cycles UK Canterbury and the service was excellent from order to collection. Really helpful sales support from Adam, and a great setup and handover fr... See more
Amazing customer service, after an error when ordering online with paypal and my bank, spoke to someone who was very helpful. Bike arrived on time, and in perfect condition, it took 10 mins to build p... See more
I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Ma... See more
Company details
Written by the company
We have 7 bike shops covering Essex, Kent, London and Watford stocking Mountain Bikes, BMX, Childrens Bikes, Hybrids, Gravel and Road Bikes from the likes of Specialized, BMC Orbea, Ridley, Cannondale, Whyte, Riēse and Muller, GT, and Raleigh. We have a great range of deals and exclusive offers online with Free Shipping to the mainland UK on all orders over £20.00. All bikes are built and setup prior to despatch. We call this 'Built, boxed and ready to ride in minutes'. Just put on the pedals, turn the handle bars and you are ready to go.
Contact info
United Kingdom
- 01268 745556
- info@cyclesuk.com
- www.cyclesuk.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great and quick service
June 24, 2024
Very fast and efficient service from…
Very fast and efficient service from both Josh and Will. They have been really helpful. Would highly recommend.
July 1, 2024
Unprompted review
Poor overall
Didn't get what I needed emailed ask to return and buy an alternative, but have not had a reply
June 14, 2024
Bontranger Floor Pump works brilliantly
I bought a Bontranger floor pump as I was having real problems getting decent tyre pressure om a newish Trek bike using a compact inflator. I bought online and it was sent out and delivered in 48 hours. Actually a day earlier that the website had predicted.
June 13, 2024
I booked and paid for a Saturday…
I booked and paid for a Saturday delivery because that’s the day I would be home, the bike was just left on it’s side in the drive on Friday in plain sight.
June 6, 2024
Reply from Cycles UK
Hi,
I'm sorry the delivery did not happen on time. I believe we have already refunded you the extra paid for the Saturday delivery and we have raised the issue with our courier company.
kind regards
Peter
Excellent service …
We picked up two electric bicycles yesterday. It was a fantastic experience and a great service.
Why would anyone buy online, the bikes were the same price as the cheapest online store and the guys in the shop put it together and set it up to a professional standard for free.
Thanks again.
June 17, 2024
Unprompted review
We visited the Maidstone Store today…
We visited the Maidstone Store today was kindly met by a guy called Russ. We would like to say how grateful we were of how helpful and knowledgeable he was. We left the shop and couldn't have been happier, he is a real credit to your company. Thank you again Russ.
June 15, 2024
Unprompted review
It was the right product at the right…
It was the right product at the right price and it was delivered efficiently
Would recommend Cycles UK to my fellow cycling colleagues .🙂
May 29, 2024
Great customer service
Great customer service. They really moved heaven and earth to get some new parts and kit to me before a big race. The aftercare was great too.
May 24, 2024
Amazing customer service
Amazing customer service, after an error when ordering online with paypal and my bank, spoke to someone who was very helpful. Bike arrived on time, and in perfect condition, it took 10 mins to build pedals and add the accesories. and bike is amazing the Specialized Sirus 3 and a great deal too saved £250 compared to other big bike shops. Would highly recommend Cycles UK
May 20, 2024
I had a bit of a drama with the new Trek remedy 9.8
I had a bit of drama with the new carbon frame MTB Remedy 9.8 model 2022 I received from Cycles UK. I only went out on casual trails in the North Yorkshire Moors twice and discovered that the left chain stay had cracked in the middle! This happened without any impact or accident.
Having ridden a Specialized Stump jumper Comp Carbon for over six years on the same trails and in various terrains in the Alpes bike parks several times (Les GETS, Super Morzines, Avoriaz, Chatel) without any issues, this was really shocking. I then compared the robustness of both Specialized and Trek carbon frames, and you can really tell the difference when side by side. The Trek carbon sounds and feels a lot more fragile and hollow when compared to the Specialized Comp Carbon.
Thankfully, UK Cycles kindly contacted Trek's warranty department to issue a credit for the replacement of the chain stay. I got the part replaced by my nearest Trek retailer Peddlers Cycles in Redcar with success.
May 7, 2024
Trouble Free Transaction
Quality product, competitive price and delivered on time. Absolutely nothing to criticise.
May 16, 2024
Good service and price
May 15, 2024
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